Rated 5.0 out of 5.0 by Amistew The best of the HI Gatwick hotels
Special mention to Linda the front desk manager for being very helpful. Well done on receiving your 4 star rating you deserve it.
January 2, 2013
Rated 5.0 out of 5.0 by BeaTee Lovely room, great place to stay.
We thoroughly enjoyed our stay, the quality of the room was excellent and we will certainly return.
January 2, 2013
Rated 2.0 out of 5.0 by PompeyGibbo Lack of proper heating
I like this hotel and very well priced for the service and comfort it offers, but on cold nights the blow air heating hardly keeps up and just dehydrates you. Hopefully proper central eating will be added soon.
December 17, 2012
Rated 5.0 out of 5.0 by Tomsgrandma Spotless!
We stayed in an executive room for 2 nights. The room was spacious, warm, quiet and absolutely spotless. The bathroom, whilst small, had all that was necessary but if you had forgotten any toiletries you only had to ask. The bed was large, comfortable and there was a choice of pillows. Complementary hot drinks, water and chocolate bars were provided. The television was large. The only negative was that there was only one chair in the room.
Food in the bar was reasonable, tasty and plentiful. Breakfast was a little tired but there was a good choice.
December 13, 2012
Rated 4.0 out of 5.0 by Loma very good overnight stop
on arrival staff were welcoming, efficient, and helpful. bedroom was spacious, well furnished, & clean. Restaurant and bar nicely decorated, attended by very helpful staff, and offering a reasonable choice. Good breakfast. We would use this hotel again for an overnight airport stay.
December 10, 2012
Rated 3.0 out of 5.0 by vivid3742 Very Cold Room
Arrived late, cold room, heating not working!!!!!
Next morning kettle not working!!!!!
Want to spend the night in a fridge then book this room!!!!!
December 9, 2012
Rated 5.0 out of 5.0 by Gypsy60 return venue
Once again back at this 'airport hotel' the rooms are very comfortable and the air condition works hot or cold, good shower pressure and plenty of hot water. Will stay again if it keeps reasonably priced and the car park/breakfast deal is kept in place.
December 6, 2012
Rated 5.0 out of 5.0 by bigandyg VERY RELAXING EXPERIENCE
Rooms very comfortable, breakfast varied and fresh - very relaxing. Only complaint is the £10 parking fee.
December 4, 2012
Rated 5.0 out of 5.0 by Medic69 Very friendly staff nothing was too much trouble. Room fantastic very homely
Our overnight stay was very enjoyable from the friendly staff but still professional in their manner, the room very comfortable and very delicately decorated and had amenities to accommodate our stay. The food was nicely cooked and presented
December 3, 2012
Rated 5.0 out of 5.0 by PeterSK Perfect
apart from WiFi which was free for 30 mins it was all very good!
November 27, 2012
Rated 5.0 out of 5.0 by LILLIL555 A VERY HAPPY CUSTOMER
Brilliant hotel, lovely big beds, rooms a bit chilly and took a while for the heat to work and warm it up but overall ABSOLUTELY BRILLIANT. Will not stay anywhere else !!!!!!
November 21, 2012
Rated 3.0 out of 5.0 by ChrisGJ Poor Breakfast
Little choice of fresh fruit, eggs had been left under the hot lights too long and Tea and Coffee was very poor at breakfast, and charging £10 a night for car parking is well over the odds when it was obvious that the car park was not full.
Staff friendly enough but over all a feeling that they were doing just enough to make you feel sort of welcome. Reception staff very pleasant.
Previous week I had stayed at the HI Ellesmere Port where staff and service were great good choice at breakfast and a nice pot of tea served rather than a very weak mug of tea at this holiday inn
November 19, 2012
Rated 5.0 out of 5.0 by spexe Great Holiday Inn
We stay here when we come back to UK from the airport and it's a very good Holiday Inn. Staff is good , cleaned rooms and also the restaurant is a pleasure to stay. Breakfast nos excessive but complete and fresh food . Bus to/from airport with small fee but very easy and convenient.
We suggest to stay.
November 16, 2012
Rated 5.0 out of 5.0 by Andrew1970 Great Hide Away
Nice hotel hidden away from the town centre, well decorated, great value for money. The best thing about the place is the staff that work there, very friendly, very helpful, always there to help.
November 12, 2012
Rated 5.0 out of 5.0 by Bazzerboy Very good
Excellent service and stay only bad comment is having to pay for the car parking and Internet in the hotel apart from that staff were really helpful and friendly
November 11, 2012
Rated 3.0 out of 5.0 by Familyfriend nice room
A nice clean comfortable Hotel. The price of Breakfast especially without a discount & the charge for car parking came as a shock as being far too much, however the food was very good.
November 4, 2012
Rated 5.0 out of 5.0 by Laine99 Apprehensive, but so good we went back again
Stayed here overnight on a park&stay package before flying out from Gatwick. Prior to arriving we were quite apprehensive about the hotel, because of several recent poor experiences with hotels in this chain. BUT, wow, we were so impressed. Why can't all their hotels be as good as this one? It even surpasses the nearby Crowne Plaza. We have seldom had service from such friendly and caring staff. We were so pleased in fact that before leaving we booked a further nights stay on our return from holiday. Will certainly recommend and return.
One criticism we would have, but which was not the hotels fault, was the poor service provided by the "shuttle" bus. This resulted in us waiting for 1hr and 10mins in the cold for the service; because the bus driver departed the airport 5 mins before the scheduled departure time, and he was also then 10 minutes late on the next circuit. So be aware of this if you use this service.
October 25, 2012
Rated 3.0 out of 5.0 by Traveller244415 Dissapointed
I was not aware that this hotel was so far out of the way. I had to go down what can only be described as a farm road which at night is not re-assuring. On arrival at the car park I was annoyed at the tightness of the parking spaces and as it had been raining my clothes got wet and dirty getting out of the car as it was not possible to not brush up against the adjacent car.
On arrival in reception the greeting was average and being a Platinum member meant nothing.
The room itself was a good decor except that it was cold, which made it unwelcoming. I had to fiddle with the heating for some time to get it working, eveb then it did not warm the room up. The bathroom was very average but clean. I did not try the food or drink. I was looking forward to a hot chocolate in my room, but there was none in the tea/coffe tray.
If the room was warm on arrival it would have been quite nice.
Being a Platinum member meant nothing here and check out was below average and took longer than it needed.
I won't be using this hotel again if I can avoid it.
October 25, 2012
Rated 4.0 out of 5.0 by TAB50 Decor and service of Hotel
The site has been recently refurbished. The decor and cleanliness were excellent.
Staff were pleasant and always willing to please.
The room was clean, bed was comfortable with nice soft pillows.
I have already recommended this Hotel to my family and friends.
October 17, 2012
Rated 5.0 out of 5.0 by Nigel A Real Find
I am Fed up with staying in tired hotels around Gatwick in order to get a sensible price. This new hotel is very close to the airport but tucked away in a very quiet spot. Excellent staff, brilliant new room with great bed and bathroom. I could not hear a sound and slept like a log, which after all, is the main reason for being there. BOOK IT!
October 17, 2012
Rated 5.0 out of 5.0 by AdzzzPhotography Great Staff & Service
Having used this hotel several times for business I can say the staff make this place great.
Slightly off the beaten track, it is a very relaxing place to recover from a day of work, or a night before a flight at Gatwick Airport 10 mins away.
Service has always been great, and when dining at the hotel, the food has been first class, fresh cooked, not from a microwave!
Will be back again soon.
October 16, 2012
Rated 5.0 out of 5.0 by gizmogazmo2 Always Excellent
Always a welcoming smile and excellent friendly service. I have absolutely no complaints whatsoever and have stayed many times now.
October 9, 2012
Rated 5.0 out of 5.0 by Mubaiwa Weekend Break
This is a fantastic place to come for a quick quite break from the hustle and bustle of life in the City. We were two couples and we enjoyed our stay here. The rooms were spacious, clean and amazingly quite and relaxing.
The staff was very welcoming particularly on the Saturday afternoon when we arrived.
The selection for breakfast was excellent and the time for breakfast allows time for a lie in at the weekend. You are not rushed to wake up too early. Check out time is also very generous.
We are planning to go back there again taking other friends.
October 7, 2012
Rated 5.0 out of 5.0 by dddddddd13 Trendy
A very enjoyable stay. The Holiday Inn is very modern. The rooms are extremely well furnished. The restaurant is fabulous as with the bar. I cannot praise this property enough. It is so worth a stay. If we fly from Gatwick again this will definetely be our drop off point. Only pros no cons. Trust me.
October 4, 2012
Rated 5.0 out of 5.0 by Van19 Holiday start Nice and easy
This was such an easy start to our holiday, great rooms, efficient service before and after return. Not on the airport so quiet night. Longer sleep before travelling and drop off/pick up went like clockwork. Would recommend and use again
October 2, 2012
Rated 5.0 out of 5.0 by Davesmum Comfortable and well appointed room
This was a "Special offer" booking. It was very convenient for for myself and three guests. The rooms were warm and comfortable. The decorations and soft furnishings were of very good quality. Thank you for our lovely stay.
October 1, 2012
Rated 4.0 out of 5.0 by wiccanwanderer Lovely friendly staff for 'London' and excellent service
Great place to stay the night before an early flight from Gatwick. Modern, clean, lovely staff and prompt friendly bus trip to the airport. I used the meet and greet on return and it all went very smoothly and all the staff concerned were friendly and professional. I travel a lot and stay in a lot of hotels so praise from me is not won easily. I was disappointed that I didn't qualify for priority points however because I booked through someone else and not directly with Holiday Inn themselves...mmmmm:(
It was very quiet despite being in the flight path of Gatwick.
September 27, 2012
Rated 5.0 out of 5.0 by gizmogazmo Gatwick
If you are looking for friendly staff and good service within the Gatwick airport area then this is the place to be.Always a warm welcome and I always am confident that my needs will be catered for
September 23, 2012
Rated 4.0 out of 5.0 by MatthewB Best bed ever - pity it took so long to find it
This is a very good Holiday Inn, and the bed was probably the most comfortable we have ever slept in. Breakfast excellent too. Just one complaint: the directions were terrible. We left the Car Park at Gatwick Airport around midnight after a long and tiring day's travelling. Before we left we phoned the hotel for directions. They were wrong and sent us in an opposite direction. Two more phone calls and we were still lost. It was only the fourth call that saw us arrive at the hotel. I was rather cross with the reception staff, as you might imagine, and asked if I could speak with the manager the following morning. Nobody ever got back to me on this and I never saw her - perhaps she'll read this! Final point: is it really fair to call this an "Airport" Hotel when it is so far away? Parking charges are also high - its cheaper in the long term car park at Gatwick itself. Ah, but those beds...
September 21, 2012
Rated 4.0 out of 5.0 by lafrank19 Stylish comfortable room.
The reception staff were efficient and friendly, the room was very stylish and comfortable. Enjoyed a relaxing drink on the outside decking area (in the sun!) and then enjoyed a meal a little later. For us, staying at this hotel the night before an early flight is a relaxing start to our holiday. We've stayed here on 5 occasions now and have found the recent refurbishment has made our stay even more pleasureable. Unfortunately, the bus service is no longer as efficient as the waiting time at the terminal and the bus journey is longer than in previous years. Overall, I would still recommend an overnight stay and parking at this hotel.
September 13, 2012