Rated 4.4 out of 5 by 146
Rated 4.0 out of 5.0 by iterfacere Experience significantly above expectations
I tend to use IHG hotels, although, whenever there has been a Crowne Plaza in the vicinity, I have sought to stay there, rather than to stay at a Holiday Inn/Holiday Inn Express, because, from my perspective, facilities and overall standards, in the former, are to a higher standard. Having had, at best, only an average experience, when previously staying at Holiday Inns, I was pleasantly surprised to experience the 'upmarket' feel of this particular Holiday Inn, which has recently been subject to a comprehensive upgrade.
Check-in was very easy, and my room was well-appointed, The hotel didn't have the customary 'buzz', perhaps because it is used principally by those arriving at/departing from, the nearby Gatwick Airport. Despite the hotel being relatively under-occupied, the car park was virtually full to capacity; I assume that the cars belonged to those who had 'jetted-off'. Only my exposure to a relatively limited number of 'housekeeping' issues, has prevented me from giving a higher overall rating. Whereas I was occupying an executive room, the receptionist handling my check-in failed to highlight the presence of the executive lounge. The same receptionist also failed to highlight the existence of the adjacent, separately-owned, leisure facility, which, as I discovered later, is available for use by hotel patrons. And, although the breakfast choice was comprehensive, and generous, the 'juice bar' was dispensing orange juice which had little colour and absolutely no taste.
August 6, 2013
Rated 4.0 out of 5.0 by AY2013 Great for one night stay before you fly
The location is perfect if you are looking to stay here and then use Gatwick airport. We had an early morning flight and the checkout process at 4am was very smooth and quick and they had kindly arranged for a taxi to be waiting for us.
Room was modern, clean, functional and great value for Money.
The only let down was the bar service- the man was rude and walked off in the middle of taking our order telling someone else to take over as he was going to do something else.
The lemonade he made me was half a glass- I had to ask to have the glass topped up twice before I paid for it.
Food quality was also average- over cooked and very salty
August 3, 2013
Rated 4.0 out of 5.0 by Mirabelle Modern Holiday Inn
I have stayed here a number of times since the Holiday Inn name was associated with the property . Next door to a leisure facility which one can use at reduced rates. Upgraded to executive room which was nice and offered free wireless internet at good speeds. The rooms were refurbished in 2012 so everything is quite new and modern. The rooms are also of a decent size. The car park has a barrier system and you have to pay for the privilege of parking here (£10). They offer breakfast+parking for £15 at check-in. The Holiday Inn Express 5 minutes away has free parking.
July 28, 2013
Rated 4.0 out of 5.0 by Eliza1 Good Value
Very good value. I would stay again. Always a good bedroom. Very clean
July 27, 2013
Rated 3.0 out of 5.0 by Cooper9 Regular visitor
A well maintained and recently refurbished hotel let down by enthusiastic but very poorly trained restaurant / bar staff. The hotel is out of town so has a captive audience for food. Menu perhaps a bit too ambitious and is overpriced.
Had too many poor experiences with food / service for it to be a blip.
July 22, 2013
Rated 4.0 out of 5.0 by Pinklady Great room!
Had a great time on my stay here. Will come back next time. Good customer service too.
July 21, 2013
Rated 5.0 out of 5.0 by Johne181 Very good choice
Stayed here whilst we attended the Goodwood Festival of Speed and we were not disappointed with our choice. Rooms were a very good size, beds were very comfortable and bathroom also a very good size with a great shower. Breakfast was good with plenty of choice. My only negatives are that it is not the easiest hotel to find however we had a sat nav which helped and meant we didn't get lost. My other negative was the fact that we had to pay 10 pds per night to park our car , this is the first hotel I have stayed in which has charged for car parking although I am aware other hotels do this also. I don't know why though although I suspect it is just another way of keeping the room prices down.
July 20, 2013
Rated 5.0 out of 5.0 by jarvoe Great for early morning flights from Gatwick.
Very comfortable rooms. Bed large and good for nights rest. Food in the dining room excellent. Very reasonable price, especially if you have a car and need parking. Transfer to airport every hour.
July 20, 2013
Rated 4.0 out of 5.0 by Angie64 Very nice Holiday Inn
We stayed here whilst we were travelling from East Anglia to Chichester for an early start next day. The rooms were immaculate . Hotel staff were very helpful.
July 20, 2013
Rated 3.0 out of 5.0 by Maxim76 airport hotel with nice surroundings
stayed for business, arrived late, staff welcomed but offered nothing for Platinum members, although overall this hotel may appear of new, good quality. If you have time once in Gatwick, welcome to stay here.
July 17, 2013
Rated 4.0 out of 5.0 by ICnCY Great, when we got there
My only regret was not enough time to enjoy much of what was available. I didn't realise there was another Holiday Inn at/near(sort of# Gatwick and this was much nicer, since I went to the other by mistake. The staff were very helpful, and, once I had factored in the distance to the airport #about 10 mins by taxi), the journey was quite delightful. I can't comment on the food as I didn't use the service, and the able to relax was only minimal since we had a 7 hr turnaround
July 17, 2013
Rated 4.0 out of 5.0 by les56 Old friend new owners
We had stayed here previously and decided that we would give it another go as we had an early flight from Gatwick. The hotel although now part of Holiday inns was a smart and welcoming as before. The choice of food in the restaurant is still a little on the expensive side but the choice in the bar was plentiful and of good quality.
I left my car there for the duration on a stay and park package and the whole process was smooth from start to finish. The hotel operates a transfer bus but for £2 more it was better to get a taxi as the bus calls at other hotels. By phoning the same taxi firm on return they did this at the same price.
July 15, 2013
Rated 5.0 out of 5.0 by TravellingEeyore Sill As Good As First Time I Stayed
I have been booking nights here for over a year now and ever stay is excellent. The rooms are excellent, comfortable, very clean and great condition. Its a 30 minute walk from Three Bridges Station to the hotel or £6 in the cab from the mini cabs from outside the station. There is a bus route 84 it runs 4 times a day with the last bus at 1815 from Three Bridges Station to Nuffield Park. Route 4 and 5 operate nearby to Kelso Drive then its a 10 minute walk.
The reception and management staff are excellent, very helpful and very friendly. Staff in the restaurant are very helpful. But yet to eat there. Basically if every other hotel operator had staff as good as London Gatwick Worth then there be a lot less complaints. Ive had stayed at other operator hotels so I know what im talking about.
July 13, 2013
Rated 4.0 out of 5.0 by AnthonyHP Very comfortable and clean large double room with excellent service
The large double room was very clean with large comfortable queen size beds and the room had excellent en suite facilities.
The buffet breakfast was excellent , however the inclusive evening meal/dinner option was unfortunately not up to the same standard. There was also no single occupancy option for the evening meal which was unfortunate when one of our party was in that situation for the first night of his stay.
The staff were extremely friendly and helpful but it would be useful if the hotel had more information, including brochures etc, directly to hand of local tourism amenities/facilities etc for guests who are not there solely on business or overnight stays for catching early flights from Gatwick Airport, which appears to be the mainstream clientel of the hotel.
It was great to watch the TV coverage of the Lions v Australia final test win in the bar along with other guests .
July 12, 2013
Rated 5.0 out of 5.0 by Eileen52 good value for money
clean comfortable rooms, very quiet, friendly staff and a reasonable price which included long stay parking.Good food in restaurant too
Also excellent shuttle bus service to Gatwick airport .
July 10, 2013
Rated 5.0 out of 5.0 by Glenn1955 Excellant Rooms
Luxurious comfortable bed with a choice of pillows. Good air conditioning. Great stay
July 8, 2013
Rated 4.0 out of 5.0 by Lou15a Reasonable.
Nice hotel, but very noisy at night. People talking loudly in corridors and able to hear neighbours using the toilet! Also thought having to pay £10 for overnight car park was very expensive! Have stayed in lots of hotels before and never had to pay for car park!
July 6, 2013
Rated 4.0 out of 5.0 by PEWEE2000 Nice staff and rooms
all wery nice and recomendable.
Only cons must be slow internet and that the location is a bit tricky to find the first fime even with gps nav.
July 5, 2013
Rated 5.0 out of 5.0 by NealHove1 Great stop over
We quite often use Gatwick Worth when travelling through LGW - It is a great place to overnight. Recommended
July 4, 2013
Rated 3.0 out of 5.0 by BRENL the room was very good clean and roomy
We had a meal in the restaurant. When it arrived it looked good but when we cut into the roast potatoes the outside was very hot and the inside was still frozen. We complained and our meal was taken away and put in the microwave and reheated. It came back the sauce was stuck to the plate and the potatoes were hot not impressed.
July 4, 2013
Rated 4.0 out of 5.0 by Timberrrr Nice hotel.
Stayed two nights, staff excellent and very helpful. The only down side to this hotel is that you have to pay for parking even though I'm a gold member.
July 3, 2013
Rated 5.0 out of 5.0 by Melong1 Great rooms & service!
We stayed here two nights in June as flying out from gatwick. We were pleasantly surprised at the quality of the rooms for the price we paid. Lovely huge comfy bed and everything was spotless, also car parking and the shuttle bus worked like clockwork... Will definitely use holiday inn again.
July 2, 2013
Rated 5.0 out of 5.0 by Clarks12 Very good hotel
We stayed twice in this hotel . Bedrooms are very comfortable, staff is friendly and helpful. Will recommend.
June 21, 2013
Rated 5.0 out of 5.0 by WestMidlandsTravel Brilliant hotel with excellent customer service
What can I say that the title doesn't? This hotel is exactly what I wanted the night before a flight from Gatwick. Everything was absolutely spot on.
June 21, 2013
Rated 5.0 out of 5.0 by Jmc1945 Good experience
Recognised as a PCR member & upgraded to an Executive room. Large, comfortable room. Complimentary wifi.
Relaxing environment & peaceful surroundings in a rural setting. The only downside was the 40 minute shuttle bus time from Gatwick North to the hotel & the one per hour timetable.
June 18, 2013
Rated 4.0 out of 5.0 by les53 Beware
Have stayed at this hotel several times before, still the same service and good standard of room condition and cleanliness, BUT BEWARE the overnight parking charge £10.00. This is the first time I have ever had to pay to park a car in the hotel that I am staying in.
June 16, 2013
Rated 4.0 out of 5.0 by stu68 Another great stay
This is the 3rd time we have used this Hotel and I have no reason to look for anywhere else.
We use the hotel for the night before we travel on holiday and it just seems to add an extra day to the holiday experience. It's so easy to relax and unwind.
All the staff are very attentive and professional. The room was, as has always been the case, very comfortable, inviting and clean.
All in all, another very pleasant stay.
June 15, 2013
Rated 5.0 out of 5.0 by Alicew Comfortable bed and good car parking for Gatwick
We were taking two grandchildren to Menorca for a week from
Gatwick on an early flight. All in room and car parking for 8 days was a reasonable price. Excellent food and restaurant service with food for children and for ourselves. beds very comfortable.
Took hotel shuttle to airport as its timing was good for flight. Cost for two adults £18 and it took half an hour because of picking up from other hotels. Took taxi back and it cost £17 and it took 11 minutes. Do not bother with hotel shuttle. Reception will book a taxi for you.
June 12, 2013
Rated 3.0 out of 5.0 by Anita36 Eat elsewhere
Rooms ok. Clean and funtional. Ok for a pre flight stay. If you can, go off site to eat. We ordered bar food and it was poor. My jacket potatoe was terrible. It looked like it had been cooked two weeks ago and kept warm! How difficult is it to cook a jacket? My partner had a curry which was ok, basic.
Staff had a confused and befuddled way about them.
Location was ok, journey to gatwick took around a 5 to 10 min taxi ride.
We to this hotel on a good deal, so felt it was ok for what we paid.
June 8, 2013
Rated 5.0 out of 5.0 by Lind33 Excellent all round
I would recommend this hotel. Everything about it was excellent - room, food, service, cleanliness. Directions on the website were spot on and so it was easy to find.
June 8, 2013