Rated 4.1 out of 5 by 318
Rated 5.0 out of 5.0 by Bob5678 Great Staff
The staff at this hotel are wonderful. Always pleasant and helpful. Great place to relax..
October 2, 2015
Rated 5.0 out of 5.0 by tran90 Nurse1
This was a good hotel with clean rooms and comfortable beds. My only comment would be to move the outside smoking area. You have to walk through the smoking area to get to the parking lot which makes for an unwelcoming entrance to the hotel.
September 30, 2015
Rated 5.0 out of 5.0 by Joshtown Nice
Good place to stay... lots of activities. Wish there was a hot tub. But the hotel and bar are very nice, good for networking.
September 29, 2015
Rated 1.0 out of 5.0 by JohnD71 Poor Service
We stayed three nights. Upon arrival we found wet bath mat in bathroom.
The first day we had to ask, twice, for the room to be cleaned.
The second day, we left early morning and returned late in the evening only to find that the room had not been cleaned. I walked down to inform the front desk that the room was not cleaned and asked for 2 towels and 2 wash clothes I was given two wash clothes and was told that 2 towels would be sent to the room. The towels were never sent.
Each day we did talk to a personnel member, on the floor, to tell them were leaving, so that they would know the room was empty and available for their use.
Very poor service and very disappointing.
September 28, 2015
Rated 5.0 out of 5.0 by tezahr23 amazing staff here!
I can't say enough great things about the staff at this Holiday Inn, Crystal Lake. I was attending a convention in this hotel when I had a medical emergency. As a Canadian travelling on my own, I was very upset and unsure of where to turn to for help. The person at the front desk (Tim# not only helped me, but he sent the bellman #James) up to make sure that I was all right. James waited with me until the paramedics came and ensured that I was in safe hands. Thankfully, I was able to return to the hotel very early the next morning! Tim and James continued to ask after my health and ensure that I was all right. I am so grateful for the help and caring of these two gentlemen!
September 23, 2015
Rated 5.0 out of 5.0 by anto9 Nice accommodations
Hotel was picked out for us to stay at for the class we were attending. It was a good choice, very close, and a great place to come to at the end of the day and unwind. It was full and yet it was very quiet, and people were very friendly. Room service was quick and food was good. Very helpful with directions and maps and would definitely stay here again.
September 22, 2015