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Rated 4.0 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Hotel has improved 100% since our last stay at that particular Holiday Inn Everyone on staff went out of their way to be friendly. Room was clean and food at restaurant was very good. We will return. July 2, 2014
Rated 4.0 out of 5.0 by Overall Good experience We were in town for a baseball tournament. We were lucky and able to get an earlier check in around 2:00, but many of the other families were unable to get a an early check in. I do realize they had a full house. It did seem to take them a while to get all the rooms cleaned & ready, maybe they need additional maid services on the days they are full. The only complaint or criticism I have is that we did not have a microwave or refrigerator in our room. They did offer one for an extra charge per day per item. For the price we had to pay for the room, it should have been included. Many other "cheaper or less stars" hotels include these amenities automatically. One other issue is that we had to pay for breakfast. Once again many other hotels offer a free breakfast, which when you have kids is very helpful and convenient. The bathrooms need a little bit up updating/repair. Overall, the staff was very helpful and our stay was fine. June 26, 2014
Rated 3.0 out of 5.0 by Nice room, clean, great bed Lovely location, physically a great facility. During my stay it seemed that the front desk was understaffed: one harried woman trying to check in guests, answer the phone, and deal with problems all at the same time. Breakfast buffet at the restaurant was good. But when we went to the restaurant for an evening meal it was again understaffed. Wait times were long, and one person at our table had her order misplaced (simple lettuce wedge salad). My room was big, clean and quiet. Overall it was a nice stay, and I will return. Good restaurants in the area. June 26, 2014
Rated 5.0 out of 5.0 by Very Good Hotel Excellent staff. I came for a bridge tournament and all was excellent. June 26, 2014
Rated 5.0 out of 5.0 by great location Friendliest hotel in the CHICAGO AREA. Very friendly staff and relaxing atmosphere. June 23, 2014
Rated 5.0 out of 5.0 by Not your typical Holiday Inn Last weekend, while attending my Father's funeral, my family (around 30 of us) and I stayed at the Holiday Inn Crystal Lake. I am a travel agent/agency owner and typically stay in upper scale hotels around the world. I have to say that my family and I were pleasantly surprised with this Holiday Inn. The staff was friendly, quick to respond and accommodating. The hotel was more like what you would expect from a Hilton or Hyatt Regency. The rooms are large, spacious and wonderfully laid out. The hotel is spotless, clean and well laid out. The bar drinks and food was delicious and reasonably priced. I had forgotten a few things and the hotel receptionist's were quick to help without even batting an eye. This is a 1st class hotel with a relaxing atmosphere, comfortable accomodations and incredibly fantastic service. I highly recommend the Holiday Inn Crystal Lake, Illinois and will stay here again. Thanks to your staff for making such a difficult time, so wonderful. June 19, 2014
Rated 5.0 out of 5.0 by great for large groups we attended a volleyball tourney and our team needed space for a pizza gathering. the staff was helpful and ok with all of our 12 year old girls and their "excitement". We had a scavenger hunt and the staff was great with letting us use the front desk as a "check in" point. Clean, patient staff, great pool etc. June 19, 2014
Rated 5.0 out of 5.0 by Great Value Great Value, the shuttle service was topnotch as well! June 19, 2014
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