Rated 4.1 out of 5 by 232
Rated 5.0 out of 5.0 by Bob5678 Exceptional Staff
Upon check in, Chris was quick to greet me, efficient and friendly as he assigned my room. He placed a call to my room to make sure everything was satisfactory. It was.
Also had a chance to talk to Chef Josh and was impressed with his knowledge on culinary skills.
As always the high point of my visit was the wonderful Heidi in the lounge, what a fantastic lady with a knowledge of arts, entertainment and sports. Go Hawks!!
April 24, 2015
Rated 2.0 out of 5.0 by royboy2 Just not what I Expect
My stay was cursed. Overall appearance upon arrival was impressive. Lobby/Bar area looked inviting. The room I was given was not impressive. I have never stayed in a hotel room that had a suspended ceiling. The sprinkler head, and light mounted in the ceiling panels were not trimmed out. Cob webs on the ceiling. Ceiling grids were all rusted. I finally went to the front desk to notify them of my concerns. They first offered me a room change, but then did not have a room to move me to. I stayed in my room that night with one eye open. Then in the morning - No Hot Water!!
April 23, 2015
Rated 1.0 out of 5.0 by Chuck61 Cold water AGAIN!
It is baseball season and it's 3 strikes your out. No hot water for 3 days, slow internet connection for 3 days and $5 beers. I used to enjoy coming to this location several years ago, but it has apparently gone down hill.
April 21, 2015
Rated 4.0 out of 5.0 by JoJo21210 Great gathering Spot
Everything from the staff and amenities were excellent. It was located right in the middle of everything we needed to do. The bartenders were very responsive and personable Heidi was the best!
April 17, 2015
Rated 5.0 out of 5.0 by catmagjim Comfortable bed, friendly staff, wonderful pool.
A wonderful little gem in the far northwest suburbs of Chicago...clean, quiet, friendly staff with a full service dining room and bar, a clean, WARM pool and a well-equipped fitness center...WHAT MORE COULD YOU ASK FOR????
April 9, 2015
Rated 5.0 out of 5.0 by Zero9 km50
Excellent hotel: Excellent room service: Excellent staff. I will return for another stay at this hotel. I will recommend this hotel to my patients and friends. I enjoyed the smoking room provided and hope to book the same for my next stay.
April 9, 2015
Rated 5.0 out of 5.0 Staff Excellent
Everything at this hotel was great. It was recommended to us by my wife's brother, who eats dinner there a lot.
From the time we checked in to the time we checked out, the stay was very good under the conditions of why we were in Crystal Lake.
April 6, 2015
Rated 5.0 out of 5.0 by Heather63 Awesome Staff, Awesome Service
We stayed at your hotel last Saturday 3/28/2015. Our room was the best. My husband is diabetic and the hotel provided a refrigerator for his insulin and snacks.
In the middle of the night - 3:30am - my husband got very ill.
I called the front desk and so thankful Katie answered - she called 911 immediately and stayed with me on the phone until the 911 dispatcher came on. She followed up a couple of times during and after the paramedics/fire department got there. I was very afraid and upset and Katie was so concerned and professional with how she handled our emergency. We feel Katie should be recognized for her exceptional services.
Also when we checked out later that morning, Kim took care of getting us checked out and offered concern of how my husband was feeling.
Thank you Holiday Inn of Crystal Lake!! We have stayed with you in the past and we will continue to book at your hotel in the future.
Heather & Lee
April 3, 2015