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Rated 4.2 out of 5 by 228 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff, wonderful pool. A wonderful little gem in the far northwest suburbs of Chicago...clean, quiet, friendly staff with a full service dining room and bar, a clean, WARM pool and a well-equipped fitness center...WHAT MORE COULD YOU ASK FOR???? April 9, 2015
Rated 5.0 out of 5.0 by km50 Excellent hotel: Excellent room service: Excellent staff. I will return for another stay at this hotel. I will recommend this hotel to my patients and friends. I enjoyed the smoking room provided and hope to book the same for my next stay. April 9, 2015
Rated 5.0 out of 5.0 Staff Excellent Everything at this hotel was great. It was recommended to us by my wife's brother, who eats dinner there a lot. From the time we checked in to the time we checked out, the stay was very good under the conditions of why we were in Crystal Lake. April 6, 2015
Rated 5.0 out of 5.0 by Awesome Staff, Awesome Service We stayed at your hotel last Saturday 3/28/2015. Our room was the best. My husband is diabetic and the hotel provided a refrigerator for his insulin and snacks. In the middle of the night - 3:30am - my husband got very ill. I called the front desk and so thankful Katie answered - she called 911 immediately and stayed with me on the phone until the 911 dispatcher came on. She followed up a couple of times during and after the paramedics/fire department got there. I was very afraid and upset and Katie was so concerned and professional with how she handled our emergency. We feel Katie should be recognized for her exceptional services. Also when we checked out later that morning, Kim took care of getting us checked out and offered concern of how my husband was feeling. Thank you Holiday Inn of Crystal Lake!! We have stayed with you in the past and we will continue to book at your hotel in the future. Heather & Lee April 3, 2015
Rated 5.0 out of 5.0 by Great place clean room, great bedding, good service! went there for a 13th Birthday party to get out of the cold and enjoy the pool and t was amazing the staff was so nice and my daughter had a great party with a hand group of friends. April 1, 2015
Rated 4.0 out of 5.0 Great Staff The Holiday Inn Crystal Lake, IL has the best staff in the entire hospitality industry. March 30, 2015
Rated 5.0 out of 5.0 by staff see earlier answer on the staff they were great. especially the event staff. March 25, 2015
Rated 5.0 out of 5.0 by comfortable bed very nice hotel would stay again, will probably stay again when our grandchild is born in May March 20, 2015
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