Rated 4.0 out of 5 by 79
Rated 4.0 out of 5.0 by BearDown46 Happy it was a rewards point stay
This was a nice stay. The hotel was nice, not exceptional. I was fine with everything considering that this was a rewards night stay. I was hoping that the breakfast was included but since I did not pay for the hotel paying for breakfast was the least I could spend. However the buffet was a weak selection and overpriced - it should be included.
December 4, 2013
Rated 3.0 out of 5.0 by Catjo Not a 10 this time
My husband and I have stayed at this hotel many times and this was one of the less memorable experiences we have had. First, the room had an odor which we thought might be because of the heater--it wasn't. Normally we would ask for another room but we had unpacked and were so tired we didn't feel like packing up. We also found an empty soda bottle by the bed and three caps from bottles of beer on the floor.
Restaurant: It was Thanksgiving morning so we were thankful for the people working the restaurant. That being said, there was an argument going on in the kitchen which we heard, one group of three people got up and walked away because the service was so very slow, there were no refills of beverages, our food wasn't cooked as asked--very poor service.
I would recommend this property because of its location and also the service is usually fairly decent.
December 1, 2013
Rated 3.0 out of 5.0 by tb123102 Pet owners must stay in smoking rooms
Only hotel I have ever stayed in that requires pet owners and their pets to stay in smoking rooms. The rooms and hallways reek of smoke. Luckily our window opened and we were able to get some fresh air.
November 30, 2013
Rated 5.0 out of 5.0 by BCN15 Accomodating a Large group of Fun Families
This is our third year bringing the entire hockey team and families to this hotel. They go above and beyond to give us great service every time! The staff is accomodating and helpful at every level. From the manager who checked us in, to the wait staff at the bar and restauraunt, security, and other personel at the desk, they were all excellent! There was nothing I asked for that they didn't do. Including making my son dinner, ten minutes after the restauraunt had closed, and delivering it to the room!
Thanks for making our stay a pleasure.
November 20, 2013
Rated 1.0 out of 5.0 by UnhappyWeddingGuest They gave our reserved rooms away, that our bridal party had blocked off months in advance
My friend got married the first week of October, and had her reception in Crystal Lake. She reserved a block of rooms for any guests (including herself) who would want to stay there. We just had to actually confirm we wanted them reserved by a certain time. I reserved my non-smoking room in August. I showed up to check in around 4pm on the date of my reservation. They said "all we have available is a smoking room." I thought they misunderstood that I had reserved a room. So I said "I'm sorry, I actually have a reservation, I'm not looking to book a room now." Response: "I understand, but all I have available are smoking rooms." I asked what they did with the room I reserved 2 months ago.
She just kept saying "I'm sorry" and that was all they had available. Eventually, she told me that had some guests decide to stay on longer than they had planned, and they were in some of the rooms blocked out for the wedding. In my opinion, you tell those guests, the rooms they are in are reserved from a certain date onward, but they are welcome to stay in some of the remaining available rooms if they want.
I was given the smoking room along with two cards for two free drinks at the hotel bar. Which I couldn't use because I was at the wedding reception all night, and the bar was closed when I got back. I left the next morning. Minimal consolation for having to take a room that smelled like orange room freshener, which faded to a lingering smell of stale smoke. Disgusting.
My friend, the maid of honor, didn't even get a choice of a smoking room! They just gave her room away (as they had mine) and had nothing left to offer her by the time she check in, after the reception at 11pm or so. She had stayed with her sister, the bride, in that same hotel the night before. Before leaving for the wedding in the morning, she asked the front desk if she should check in early to her room, because she knew she'd be busy with weddings things all day and not able to check in until late at night. They said they were unable to check her in early, and that it would be fine to check in late.
But they didn't have a room for her at all when she came to check in that night! She ended up sleeping in my room. They offered her a room in another hotel. In another city. ???
I would never recommend dealing with this hotel. I understand they were trying to accommodate guests who extended their stay, but you do NOT do so by giving away rooms of a wedding guest group - rooms that were blocked out months in advance. Bad move. We all left hating angry with our experience, and made that clear to the staff at the front desk.
November 15, 2013
Rated 3.0 out of 5.0 by tina3212 Missing Shoes
We had a nice time at your hotel BUT I was disappointed when I unpacked ny suitcase and realized I had left my new $90.00 shoes. I remembered exactly where I took them off and knew that I had not packed them when we left. I just did not unpack for a day and then realized they were gone. I called your hotel and was told that housekeeping must not have found them and that they had checked under the end of the bed(I wore them to a wedding but not to the reception, had flats for dancing), so I can only imagine what happened to them. I would like to think that the people that clean the rooms are trustworthy but I dont think that is the case, unless they were turned in and another staff memebr took them. I had only wore them that day to the church....very disappointed.
November 14, 2013
Rated 5.0 out of 5.0 by Mbl30a Great service
Very nice hotel. Slept great. Upgraded to a suite at no upcharge I will stay at this hotel.
November 11, 2013
Rated 3.0 out of 5.0 by Mbarn14 Smoking policy
You say you have a non-smoking policy and if a guest violates the policy they get charged. However, in order to enter the hotel, I have to walk in between 2 cigarette butt receptacles that you have placed conveniently for your smoking guests. Why do these have to be in a location where you must pass through in order to enter or exit the hotel? If a few people are smoking there, you might as well be sitting at a smoking establishment. Doesn't make sense.
November 10, 2013