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Rated 4.0 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Bar Staff Although I do not recall the bar tenders name, I have stayed here several times and she is extremely attentive to all of her customers and not only delivers excellent service but is an awesome representative for the Holiday Inn brand. She is one of the reasons that I keep coming back to stay at this property! Keep up the great work. The rest of the staff is also very good but she stands out and deserves recognition. September 3, 2014
Rated 5.0 out of 5.0 by As good as it gets in Crystal Lake Never had any problems, comfortable beds and good sound isolation. Will stay again. September 2, 2014
Rated 5.0 out of 5.0 by Very nice property for a good price. Great room, attractive and comfortable property. Great staff. September 1, 2014
Rated 5.0 out of 5.0 by Quiet and clean surroundings We were very pleased with our room, the cleanliness and especially the quiet of our room. Would stay here again. August 29, 2014
Rated 2.0 out of 5.0 by Family visit Beds were uncomfortable. TV was difficult to work. Swimming pool wasn't the cleanest. Designated smoking area should be at a side exit, not the main exit where everyone has to walk through it. Smoking area was not kept clean. August 28, 2014
Rated 4.0 out of 5.0 by Good Value I have stayed at this location for 30 days in July and August 2014. It's a nice hotel with a great staff. The bar is a nice place to gather, have a drink and watch TV, or just lounge at one of the many tables and chairs overlooking the pond. The restaurant is open for breakfast and dinner, but not lunch. The food is just ok, not great. I ate breakfast everyday, but dinner only twice. The little "store" has very little to offer if you're hungry, and isn't open when you need it to be. Local pizza delivery is good for the after 10pm appetites . Fast food and restaurants are just 5 minutes away. Didn't use the pool: too many rug rats! August 26, 2014
Rated 5.0 out of 5.0 by Great Staff Excellent hotel with very good staff, the people are nice courteous and very helpful. the hotel grounds and hotel are kept very nice. I enjoyed the lounge area for cocktails and dinner. located in a convenient area of Crystal Lake August 21, 2014
Rated 3.0 out of 5.0 by Would not recommend stay at hotel Overall appearance and cleanliness of hotel poor. would not stay there again. August 21, 2014
Rated 4.0 out of 5.0 by Good hotel, but pricey The hotel is nice for the most part. Good bar/lounge area. Lobby looks upscale. Convenient location. Good place to have an event as it overlooks a pond. Only issue is everything from the hotel rate to the food/beverages are really pricey for a hotel in that area. August 21, 2014
Rated 5.0 out of 5.0 by great room and very comfortable beds great view of the lake, surrounfding are very nice quiet. peaople are ver friendly. close to the shopping. August 21, 2014
Rated 5.0 out of 5.0 by great fit for my travels I have stayed here 3 times in the last 9 months, all stays are one night, late arrival early leave kind of business trip. Every time they have a clean room, cold drink, great meal, happy and prompt service. We are happy customers and will continue to use this hotel when we are in the area August 14, 2014
Rated 5.0 out of 5.0 by Service above and beyond I needed a Sunday newspaper and the hotel did not sell them so the manager that worked Sunday afternoon went to his car and gave me his. He said he normally did not have time to read the paper when he got home so he gave me the paper. Class act! August 12, 2014
Rated 5.0 out of 5.0 by Awesome location room. Ok food We traveled to st Charles so we decided to go a little far to crystal lake . We were greater with a smile and recognized as a gold member . Our room was huge and very welcoming . As we got onto the hotel around 8 p m we decided to visit their restraunt on site. The menus was limited on choices but did have a nice salad bAr . It was a Friday so they did offer a all u can get fish fry. So we tried that. It was just ok. After dinner we went to the small bar , it got busy for a while but still low key and very relaxing. We stumble on this hotel on the holiday inn website overall glad we stayed. August 12, 2014
Rated 4.0 out of 5.0 by Comfortable bed, good service clean hotel, the service was good,the food was good but the coffee pots in the room should be bigger than a one cup coffeepot August 9, 2014
Rated 5.0 out of 5.0 by Room upgraded We were upgraded to the Presidential Suite which was a pleasant surprise. August 8, 2014
Rated 4.0 out of 5.0 by Good Stay We were upgraded to a King Suite which was very nice. For a standard room, the price is too high considering the age of the hotel. August 8, 2014
Rated 3.0 out of 5.0 by Unclean room and terrible breakfast Our room was cleaned and restocked one time during our stay of 3 days. We ate breakfast one morning and the service and food were poor. August 7, 2014
Rated 4.0 out of 5.0 by Comfortable bedd and Excellent Staff The front desk staff really made my expereience pleasureable. This hotel is in need of upfitting. It is horribly neglected. I would return but only because my experience was made so comfortable by the staff. August 6, 2014
Rated 4.0 out of 5.0 by No refrigerator, really? Having a refrigerator in our room is a given when staying at a hotel, very disappointed we didn't have one, especially for the price of the room. Everything was clean and updated but would rethink staying here again unless a refrigerator was offered. Probably not the best choice hotel for families with kids, more for business. August 5, 2014
Rated 4.0 out of 5.0 by Front Desk Service Very Friendly Service from staff was overall very good, room needs some additional work. August 3, 2014
Rated 4.0 out of 5.0 by Need to update mattress! While the room was clean and comfortable, the mattress seemed old and not comfortable. I'm surprised my "value" number came up so high. The only thing "comfortable" about the room were the pillows. It was clean and well furnished otherwise. The staff was super friendly, at every opportunity. It just seemed that the restaurant wasn't properly staffed with enough employees, so the service was very that, I mean the wait. At least 30 minutes. Overall experience was really nice though. We would stay there again. August 1, 2014
Rated 1.0 out of 5.0 by poor management Our room was not ready when we arrived at 4pm. Reservation was made 10 months prior. When we returned after a wedding at 11:30, we had to wait to have room checked for readiness. Should have driven 1 1/2 hrs home. July 31, 2014
Rated 1.0 out of 5.0 by Needs improvement in House keeping At this time I would not recommend to anyone to stay at this facility, staff either needs to be retrained in cleaning methods and or fired, I under stand short staffed and backed up, but this experience was upsetting due to having a baby shower there the next day.. I really hope this facility can get back on track soon.. Thank you July 30, 2014
Rated 5.0 out of 5.0 by Good service and quality. A bit on the pricey side Hotel was a bit on the pricey side. The only problems I had was the pillows are all too stuffed and therefore hard to sleep on. That and the fact that I stayed in the hotel after attending a wedding ceremony and the restaurant was closed at noon and wouldn't open until 5PM (so if you plan on using the restaurant and sleeping in, keep this in mind). Overall the quality of my stay was good. July 30, 2014
Rated 3.0 out of 5.0 by Just ok. No towels in room at check in but was told they would bring some up but when we got back from our activities later that night still no towels. Beds not that comfortable. Overall the stay was just okay. I expect more from a Holiday Inn. July 30, 2014
Rated 1.0 out of 5.0 by Room not ready and lost garment bag Room was not ready when attempting to check in for a wedding at 5:30pm. The front desk was nice enough to offer to keep our luggage and bring to the room. The problem is that they lost my garment bag for my brand new suit. When this was brought to their attention they basically shrugged it off. I got a "well I guess if it turns up we can call you" followed by "I hope you stay with us again". July 30, 2014
Rated 2.0 out of 5.0 by Long wait for our room We did get to the property early (2:30). But, they didn't have our room ready for us until 4:45. We had a block of rooms because of a family event. Some of our family didn't get their rooms until 7:00 which forced them to get ready for our 6:30 event in bathrooms!! Upon our request we received one complimentary beverage from the bar. When we got back from our event at 11:00 people with small children were still waiting for rooms. Not a good way to run a business. Oh, and by the way we were still charged the entire amount for our room. July 27, 2014
Rated 3.0 out of 5.0 by bed too small, not made up until complaint four days of nine desk staff very courteous, followup on requests very quick. BUT... room was not made up until I complained, mid-afternoon, on four days of nine (don't know about the last day...) very poor supervision of daily housekeeping -- and the only reaction we saw was the front desk apologizing. if we had the opportunity, we would have changed hotels July 22, 2014
Rated 5.0 out of 5.0 by Nice Property This is a great hotel, we stay here every time we come to Crystal Lake. July 22, 2014
Rated 5.0 out of 5.0 by Hotel has improved 100% since our last stay at that particular Holiday Inn Everyone on staff went out of their way to be friendly. Room was clean and food at restaurant was very good. We will return. July 2, 2014
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