Rated 4.0 out of 5 by 114
Rated 1.0 out of 5.0 by UnhappyBrideandGroom Never again
My wife and I reserved a room block for our wedding. The wedding was not held at this property. All I can say is that we will never use this hotel again for any reason. We've had nothing but problems from the moment we started working with them.
We had to book our own shuttle company (which cost more than $500) because theirs was not available for any of the times we needed.
We reserved the Presidential Suite for two nights. The first night, the toilet backed up through no fault of our own. It appeared to have been that way prior to us staying in the room. Maintenance had to be called to clean up the mess.
We used the suite for all the bridesmaids to get ready in the morning. I ordered breakfast trays from the hotel (fruit, bagels, juice, etc.) for everyone. Everyone left the room by 11am. When my wife and I came back to the suite on our wedding night, we noticed plates on the floor outside the suite and there was yogurt splattered all over the door. When we entered the room, all the food from that morning was still in the room! Housekeeping/Room Service never picked it up! Further, the bed was never made. It appears the only "cleaning" that was done was that we received clean towels. This was around 1am when we discovered this mess. We called the front desk who sent someone up to clean everything. After arguing with the front desk, they offered to pay for our night in the room, after initially offering to take only a small portion off our bill.
On top of that, my mom found a toilet brush on the vanity in their bathroom, which was obviously left by housekeeping!
I've never experienced such unprofessionalism in any hotel chain and I will not recommend this hotel to anyone.
September 11, 2013
Rated 3.0 out of 5.0 by mattras Too Bad About the Bar
Please be aware that the bar will close quite early even on a Saturday night. Earlier than their allowed time.
September 11, 2013
Rated 5.0 out of 5.0 by Allstars accommodations
Your staff was very accommodating to our puppy and being flexible for not putting us in a "smoking room" bacause of the asthma that my family deals with daily. Thank you!!!
September 11, 2013
Rated 4.0 out of 5.0 by ChrisG14 Pleasant surprise!!!
I showed up for a typical business trip and what a pleasant surprise I found - the hotel offered the perfect environment to work, relax, even eat! I didn't have to leave for 72hrs... I'll definitely stay on my return trip in 6 weeks.
September 5, 2013
Rated 5.0 out of 5.0 by Zman55 Passed with flying colors
Got 4 rooms using my points and pay for a wedding in the area. From the time we entered the property the staff showed me their A game. Rooms were adjoining and very nice. Was a little surprised no fridge or microwave in rooms but they put one in my room for me. Everyone in every room complemented on how well they slept and how good the beds were. Went to restaurant for breakfast each morning. Food was excellent and service was too except 1 day they seemed short on staff. Facilities were nice and would recommend this hotel to others and will definitely stay here again.
August 25, 2013
Rated 5.0 out of 5.0 by Tami97 Great bed...slept all night!
We were there for a wedding. It was nice to be able to just take the elevator to our room. The kids loved the pool!
August 21, 2013
Rated 4.0 out of 5.0 by Carol1951 Great beds
All I ask for in a hotel is a comfortable bed & a quiet, good night's sleep. I got both at the Crystal Lake Holiday Inn.
August 16, 2013
Rated 4.0 out of 5.0 by DianaE Enjoyable stay
I stayed in Crystal Lake with a wedding party and had an enjoyable experience at the hotel. The reception,bar, and lobby area were surprisingly well designed. It was unfortunate that the night club had closed and there was no fridge in the room. However, the front desk staff was curteous and understanding when there were loud noises outside my room. This is the second time I have visited this Holiday Inn and I would recommend its rooms and facilities to anyone in the surrounding area.
August 9, 2013
Rated 4.0 out of 5.0 by Larry15 Overall Good experience
5 night stay for business. I stayed at this facility in the past and have never had a bad experience here. This time was no exception. Keep up the good work!
August 5, 2013
Rated 5.0 out of 5.0 by Vito23 We had a service dog and a soldier returning from Afghanistan was treated wonderful
Many hotels in the area could not accommodate a returning soldier from was in Afghanistan with his service dog.
Holiday Inn in Crystal Lake went out of their way to make him feel welcome.
God Bless your establishment!
July 27, 2013
Rated 5.0 out of 5.0 by Dano58 What a wonderful experience
I've stayed here twice before this stay and it has always been good.
This time we were upgraded to a deluxe suite and it was fantastic. The staff is always quick to help and the rooms are always clean.
I would most definitely recommend this hotel to anyone who wants
a superior experience.
July 27, 2013
Rated 1.0 out of 5.0 by wsandke Air conditioner had no "fan constant ON" feature. Fan and compressor kept cycling on and off throughout the night
FRONT DESK STAFF WAS EXCELLENT ESPECIALLY "PAM".
DINING ROOM SERVING STAFF (ALTHO VERY UNDERSTAFFED) WAS ALSO EXCELLENT. THEY WORKED DOUBLY HARD (AT A TIME ONE WAITRESS SERVED, CLEANED TABLES AND DID ROOM SERVICE) WHILE TWO "MANAGERS" JUST WANDERED AROUND SEEMINGLY DOING NOTHING TO AVEVIATE THE IMMEDIATE SITUATION - LIKE GOD FORBID - BUSSING A TABLE. THIS WAS NOT AN ISOLATED EVENT BUT WAS THE NORM DURING MY 3 DAY (4 MEAL) STAY.
July 26, 2013
Rated 5.0 out of 5.0 by Golfermike Wedding reception and stay
If there is a nicer, more helpful, more cooperative staff - anywhere - I couldn't say where and I have been in plenty of properties of many brands over the years.
Each staff member - from the front-end staff to the courtesy shuttle drivers to the housekeeping staff - seemed like they were doing much more than I asked or expected - they were cheerful and always called me by name! I could not have felt more at-home! Actually, I got treated much better than if I was at home!
I will not have to search for a place to stay whenever I visit my brother and his family or Chicago in general - I have found the best place to stay - the Holiday Inn Convention Center in Crystal Lake!
July 19, 2013
Rated 4.0 out of 5.0 by WaywardTraveler Nice hotel with good location.
As a platinum Priority Club member the hotel was unable to accommodate my request for an upgrade to a room equipped with a refrigerator. The front desk staff had maintenance provide me with a refrigerator in my standard room for the duration of my stay. Great solution and customer service. However, as a recurrent visitor, I do miss some of the benefits that this particular facility provided priority club members in the past.
July 16, 2013
Rated 2.0 out of 5.0 by unhappyjuly72013 Dirty Room
I was in town to visit family that we had not seen in years. They recommended this hotel based on past experience. I would never recommend in the future. When we first arrived the staff was great, very friendly. Arriving in our room I noticed that the bathroom shower and floor area had not been cleaned, full of long hair...mine is very short. Went to front desk to have them clean it when we went to dinner. We did eat in the restaurant...staff there very pleasant, food was good. Got back up to our room to find the same hairs, so socks stayed on and no shower. Then after a late night of family time arrived back late to find hairs in our bed. Tried to reach someone to no avail. Slept in our clothes so not to disturb the dirty bed. Checked out by 7am. I have never stayed in such a dirty room at this level of hotel in the past. Very disappointed.
July 8, 2013
Rated 1.0 out of 5.0 by footbridge footbridge
This hotel has a friendly staff that tries to help. Also the bed was very comfortable and room temperature fine. the facility was quiet. (There were not many guests there.) However, this hotel is not what it claims to be on line because of inferior room quality, poor room service, lack of air conditioning in the work out room (until requested); offensive heat temp in pool area; only minimal shuttle service;(All of our events were in nearby Elgin, but the shuttle service did not go there; not sure where it goes - certainly not to airport or Elgin train station.) NO GIFT SHOP, although one is advertised, no working vending machines; leaky bathroom faucet; Also, we had a group discount rate, but they cancelled the free breakfast to get it.
2) The room "suite" was standard, "used" furniture fare. Tacky furniture & old paper lampshades. Don't bother with it because the only difference between this room & regular room Is a bar. No separate bedroom between couch & bar & bedroom. There is one TV which is so far away from the bed and couch that it is difficult to see. I requested a refrigerator. It needed to be defrosted. I reported the same, but it was not defrosted. No microwave was provided. No one asks if you want beds changed. You must make a request.
I stayed for 3 nights, but room was only cleaned 2nd night because I forgot to take sign off the door -It was not a "do not disturb" sign or a "Please clean" sign - some other unfamiliar signage was on the sign.
There is a chair at the desk which is much too low to use with the table/desk that it with it.
The faucet in the bathroom sink leaks every time you turn it on;. things on the sink counter get wet quickly. There is some tacky cover on some pipes near the area where clothes are hung.
I am not sure that the tub was actually cleaned, as the plastic throwaway top of the razor was still in bottom of tub.
I had to ask the cleaning person in the hall for a replacement box of Kleenex.
2) Room Service - I filled out the breakfast request form & put it on the door. It was still there in the morning. No food was delivered, allegedly because I did not have a room number on the form. This means that the person picking up the form was not trained to write it on the form if missing, even though the room number was on the door. Instead the form was just left there. I called room service & order was delivered quickly. However, I had to call again for coffee cream & jelly for toast. Hotel doe not provide a butter substitute like "Promise." The tray was on the floor in the hall for 2 days, until I advised the desk that someone should pick it up. I never saw anyone in the restaurant. I am assuming that it was closed except for breakfast.
Be advised that there was a second room under my name at this facility. I am not sure whether I have to make a new entry for that accommodation. It was on the 2nd floor & a smoking room. It smelled. I realize that smoking & the allowance of dogs may have caused this, but surely, such odors should be eliminated between guests. The couch in said room was dirty & stained. There was a filthy expression still visible on the bathroom mirror when the bath room steamed up. I suppose it cannot be completely erased. If so, they should replace the mirror.
July 7, 2013
Rated 2.0 out of 5.0 by brick1 OK
Overall a good experience..The fresh fruited water in the lobby near the check in is a nice touch! Bathroom walk in shower door tracks could use a good scrubbing. Would stay again
June 28, 2013
Rated 3.0 out of 5.0 by Sandy111111 xxxxx
Was disappointed that there was no fridge or micro in room. Felt it was too many points for the accommodations. We paid extra for having a pet and was told we had to have a smoking room. The agent did give us non smoking because we were platinum members. I do not feel a smoking room should be an only option when there is a fee. Stayed in Metropolis, IL night before and was much more pleased and was less points.
June 23, 2013
Rated 4.0 out of 5.0 by yenram39 Nice for a short stay.
We stayed at this hotel for a weekend get away with our three children 9,6 and 4. This hotel was near by to the attractions we wanted to visit (Wild West Town and The Illinois Railway Museum). The best part of this hotel was the pool. The pool was a very appropriate size and depth for my children to swim in. The staff was very friendly as well. The part of this hotel that was not so great was the beds were very small (we could usually fit our three kids in one double bed). Since there was no sofa sleeper in the small room we had, we then had to "rent" a roll away bed for $10 a night. I was not happy about that at all! But otherwise the hotel was nice for a short stay.
June 22, 2013
Rated 5.0 out of 5.0 by Strawberry85 restaurant in the hotel
Just fair, a little high priced. Watch the check and ask questions when the waitress adds something on.
June 15, 2013
Rated 5.0 out of 5.0 by Auntiemene113 From reservations to arrival
I was having a difficult time booking online,so I called the hotel. The girl taking my reservation was so pleasant and accomodating. Upon our arrival, Kim checked us in and gave us a lot of helpful information. The room was nice and the bed comfortable. We had breakfast in the dining room, good food and prompt service. All in all we had an enjoyable stay, and would reccomend this hotel to others.
June 7, 2013
Rated 5.0 out of 5.0 by Charlotte829 Great wedding services!
We stayed the night following our son's wedding reception which was also held at this location. Everything went so smoothly! There is a very personable staff and the facilites were well managed. My highest recommendation for both rooms and services!
June 7, 2013
Rated 5.0 out of 5.0 by duke532 Nice!
Very quiet room - couldn't hear noises from above or next door. Great bed - will stay again!
June 7, 2013
Rated 5.0 out of 5.0 by Donna1958 Great Beds!
We stayed at the Holiday inn-Crystal Lake, IL after attending a wedding in the hotel. The facility was clean and attractive, the wait staff was friendly and attentive and the rooms were clean with wonderfully comfortable beds. I would recommend this hotel and I would stay there again.
June 7, 2013
Rated 3.0 out of 5.0 by Jerr Room Condition
Maid service was not good. A banana peel was found in room after maid finished cleaning. Reported to front desk.
Gift shop was closed for remodeling?
We have stayed at this property many times but were disappointed with this last stay..
June 2, 2013
Rated 4.0 out of 5.0 by NewYorker1 NewYorker1
The staff was very professional. I was recognized as a Platinum priority club member when I arrived. I had a couple of requests, one being a refrigerator which was brought to my room within minutes of my request. I am staying there again and will continue to stay at this property when I am in the area. I traveled for business the last stays but would comeback with my family if vacationing in the area.
May 29, 2013
Rated 4.0 out of 5.0 by Samuel01 Decent Hotel
It was a nice place to stay, much nicer inside than it looks from the outside, which was welcoming. No complaints about the room other than the pillows, my fiancee complained that the soft was too soft and the firm too firm.
Only other negative was I felt the staff coerced me into signing up for Priority Members club or whatever. They would not let me get late check out without joining the club. I realize this is probably just how they train their employees and I don't have a crazy objection to joining the club but I just didn't want to be on another email list and all that junk. Oh well.
Overall it was a nice hotel to stay at for the job interview I had.
May 10, 2013
Rated 5.0 out of 5.0 by SeesmartLeddie SeeSmart
Excellent Services, and Front Line Employees. Plus I got TWO free drinks!!!
March 26, 2013
Rated 5.0 out of 5.0 by Dean127 Home away from home.
I am in the area several times a year. I have stayed at this property dozens of times over the years. It is a consistently comfortable, clean, and friendly hotel to stay at. The staff is attentive and helpful when needed.
March 1, 2013
Rated 5.0 out of 5.0 by SuperEasterBdayChristmas Favorite stays
Whenever we travel to this area, we always stay at Holiday Inn. We have not been disappointed in the 20 plus years we have been retruning to this area.
February 9, 2013