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It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Explore the Benefits

Welcome to a simply rewarding experience.

Explore the Benefits

Here's to our rewarding relationship. We have so much more to show you.

Explore the Benefits

Ready for some great rewards? Use your points for Reward Nights, brand name Items, travel and more.

Explore the Benefits

Welcome to Spire Elite! A whole new level of benefits is yours to enjoy.

Explore the Benefits
Create PIN
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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Frequently Asked Questions

Search our information center to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.


Account

How can I change my PIN?
You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".
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How can I sign into my account online?
You may sign into your account at any time via the login box at the top right of every page.
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What if I have forgotten my membership number?
You can call your nearest IHG® Rewards Club Service Center or email us Link will open in new browser window. to retrieve your membership number.
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I have forgotten my PIN. How can I retrieve it?
Simply go to the IHG® Rewards Club home page Link will open in new browser window., enter the email address we have on file for you and click Need/Forgot PIN#. Our system will automatically email your PIN to you at that email address.
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No email address on file?
Simply call the IHG® Rewards Club Service Center and speak to one of our helpful account managers.
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How do I create a PIN?
If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.
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I cannot find my IHG® Rewards Club card. Can I get a new one?
Yes. Just sign into your account, go to  Member Materials page Link will open in new browser window. and print a new card. You can begin using it immediately.  Or, you can choose Request New Card if you wish to get a plastic card which will be sent to your address within 2-4 weeks.
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How often will I receive a IHG® Rewards Club eStatement?
You will receive your account activity in a bi-monthly eStatement. If you do not wish to receive these, please update your email subscription in Communication Preferences Link will open in new browser window..
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How do I update my email, account information and/or preferences?
Sign into your account and go to Personal Information Link will open in new browser window. to update your account information.  If you wish to update your email address and set your travel preferences, please go to My Travel Profiles.
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How do I deposit point vouchers online?
Go to our Point Voucher redemption page Link will open in new browser window. and enter your IHG® Rewards Club number and voucher number.
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Can I purchase IHG® Rewards Club points?
IHG® Rewards Club points can be purchased in 1,000 point increments, up to a maximum of 40,000 points in a rolling calendar year. For detailed information on costs, increments amounts, and additional terms and conditions, simply sign into your account and go to the Account Status page Link will open in new browser window..
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Can I transfer points to my family and friends?
IHG® Rewards Club points can be transferred to another IHG® Rewards Club member in 1,000 point increments for $5 USD per 1,000 points. There is no limit to the number of points a member can transfer or receive. Click to Transfer points now Link will open in new browser window.. For cost, increments amounts, and additional terms and conditions, go to the Account Status page Link will open in new browser window.. For additional assistance, you may call the IHG® Rewards Club Service Center.
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Do IHG® Rewards Club Points expire?
To reward our guests who choose to stay with us more often, we focus more programme benefits toward members who earn and redeem on a regular basis. All points will expire after 12 months if there's no account activity. But it's easy to maintain your points balance. Just earn or redeem once a year through any of our IHG hotels or partners.
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How do I become an IHG® Rewards Club Gold Elite member?
IHG® Rewards Club Gold Elite membership will be awarded to you if you have a minimum of 10 nights at qualifying rates; earn at least 10,000 Elite Qualifying points during a calendar year. Once you have earned Gold Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. To know more about the status and its benefits, please click here Link will open in new browser window..

* Participating IHG brands include InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, Even®and Hualuxe®. Brands may be added or deleted at the sole discretion of SCH.

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How do I become a IHG® Rewards Club Platinum member?
IHG® Rewards Club Platinum Elite membership will be awarded to you if you have a minimum of 40 nights at qualifying rates; earn at least 40,000 Elite Qualifying points during a calendar year. Once you have earned Platinum Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. To know more about the status and its benefits, please click here Link will open in new browser window..

* Participating IHG brands include InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, Even® and Hualuxe®. Brands may be added or deleted at the sole discretion of SCH.

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How do I earn Spire Elite within IHG® Rewards Club?
The Spire Elite level within IHG® Rewards Club will be awarded to you if you have a minimum of 75 nights at qualifying rates; earn at least 75,000 Elite Qualifying points during a calendar year. Once you have earned the newest membership status in any calendar year, you will maintain such status until the end of the following calendar year. To know more about the status and its benefits, please click
here Link will open in new browser window..

* Participating IHG brands include InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®, Even® and Hualuxe®. Brands may be added or deleted at the sole discretion of SCH.
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If I qualify for the Spire Elite, how long will I be able to access my Choice Benefit?
Once you qualify for Spire Elite, you'll be able to access and choose your Choice Benefit until the end of the program year (usually the end of the following calendar year.) For example, if you earn our newest membership level in August 2015, you'll have until 31 December 2016 to select your Choice Benefit.
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I would like to upgrade my friend to Platinum Elite, but my friend is not an IHG Rewards Club member. Is this possible?
Yes, you can nominate to upgrade someone to Platinum Elite but your friend will need to enroll in IHG Rewards Club first, by simply logging on to ihg.com/rewardsclub and selecting “Join IHG Rewards Club".
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As a Spire Elite member, if I choose 25,000 bonus points this year for my Choice Benefit and I requalify for Spire Elite next year, will I get to make another choice next year?
Yes, each year that you earn or maintain Spire Elite, you'll earn another Choice Benefit. And each year you can make a different choice.
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As a Spire Elite member, can I switch my Choice Benefit selection if I change my mind?
No, as both Choice Benefits are processed instantly, we are unable to reverse your choice once selected.
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As a Spire Elite member, I'm ready to choose my Choice Benefit! How do I make my selection and how long will it take to see the points or for my friend to be upgraded?
Simply log-in to your account on ihg.com/rewardsclub and you'll be able to make your selection in your account. If you choose points, we'll deposit the points into your account immediately. If you choose to upgrade a friend to Platinum Elite, all you'll need is your friend's IHG® Rewards Club member number (or have them sign up at ihg.com/rewardsclub if not already a member), and we'll instantly upgrade your friend to Platinum Elite.
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I lost my IHG® Rewards Club card, how can I get a new one?
If you have lost or misplaced your IHG® Rewards Club card, you can easily print a new one. Just visit the IHG® Rewards Club Member Materials Link will open in new browser window. section of your IHG® Rewards Club Account to obtain a new member card.
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