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Rated 3.9 out of 5 by 263 reviewers.
Rated 2.0 out of 5.0 by Worn out hotel Worn out room. Bathroom door would not close due to the door being old and warped. Bath tub would not drain due to a large hair ball from the previous guest. Wallpaper peeling of wall. Carpet past due to be replaced. Being a Platinum Member and staying at numberous properties, I would not recommend this hotel. Better Holiday Inn options close by. December 18, 2014
Rated 2.0 out of 5.0 by disappointed stay room temp and thermostat very displeasing, room service for tear down and cleaning and new linen and towels not completed for 2nd night stay. very disappointed. December 18, 2014
Rated 5.0 out of 5.0 by Great Stay! This hotel was reasonably priced, excellent parking and great staff. We slept well here, it was close to the American Airline Center and offers a shuttle to the venue. The bar service was good. The drinks were a bit on the expensive side, but I expected that. Food was slow, but they were busy. Larger portions than I expected and it was very tasty. I would stay here again if I needed a hotel in Dallas. The only thing I noticed about the room was a rip in the carpet between the bathroom and bedroom, otherwise it was very clean and comfortable. December 17, 2014
Rated 5.0 out of 5.0 by Dallas HI The area is a little shady but the hotel is great! December 16, 2014
Rated 3.0 out of 5.0 by I expected more. The staff was excellent and the lobby was very nice. Our heat didn't work and we had to have maintenance come up and fix it. The room obviously had not been occupied for awhile and had a closed up stale smell to it. The bed was uncomfortable and hard. It was just ok..have stayed at same star ranking and had a lot nicer of a room. December 16, 2014
Rated 5.0 out of 5.0 by Amazing Staff and Service The staff went above and beyond my expectations!!! December 7, 2014
Rated 4.0 out of 5.0 by Nice Stay, no Complaints No complaints while staying at this hotel. Everything was clean and acceptable although guest rooms are slightly outdated. Shuttle from airport does not run after 10pm so I had to take a cab. December 5, 2014
Rated 3.0 out of 5.0 by Visited for Cowboys Thanksgiving game We went to Dallas for the Cowboys Thanksgiving fan (not Cowboys fans, but AT&T Stadium is a bucket list item) and stayed here because all the downtown hotels were booked. I was thanked for being a platinum member, but I'm not sure if I got an upgrade or not, that wasn't really mentioned yes or no. The location worked well, everything in Dallas is only a few minutes away. The room itself was ok, noa few things could've been fixed (the towel rack was sagging, minor stains on the wall, etc#. The A/C was only doing cold air #which is an issue in November) and within minutes of reporting, they sent somebody up to fix it, which was nice, but afterwards it only did hot air. The first night we were very cold and couldn't sleep, the second night we were very hot and couldn't sleep. Each night, when we woke up, we were too tired to get a good start to our day, and we missed some of our morning activities because of this. I'm not sure if it was the A/C or the beds, but throughout our trip we did not feel rested. The front desk staff was helpful and the restaurant was great. If you're staying in Dallas, this hotel is alright, but based on our stay, I thought it should be a few bucks cheaper. December 4, 2014
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