Rated 4.0 out of 5.0 by Joni50 Friendly Staff, Great Room Service
We were there due to a medical stay. The room was neat, clean and very comfortable.
We had room service and the food was better than most restuarant foods!
The Front desk Staff were attentive and friendly. Helpful to find what we needed since we had never been to that part of Dallas!
June 14, 2013
Rated 3.0 out of 5.0 by Jaybo123 do NOT eat a the hotel restaurant
Checking in was fast and easy, front desk staff was courteous, suite was clean and spacious. The restaurant staff on the other hand is the exact opposite. All was going good until we decided to grab a bite to eat in the lobby restaurant and take advantage of kids under 8 eat free, my free appetizer, and save time. We were told we could get the food to-go and eat in our room, until my gf placed our order and then they said that was not correct and we had to pay full price for to-go meals. We chose to dine in so we could take advantage of the promotions and our decision was explained and covered in detail to us by the staff so we knew how much of an inconvenience it was and the fact the kid's pizza we added was not on the original order so did we really want it or not cause it would be more work. On top of that the staff didn't even know what the special was even though it was written on a big board. It was supposed to be tortellini, salad, and garlic bread. We received only the pasta, no salad or garlic bread and were still charged full price. When we asked for garlic bread they said they didn't have any, and afterwards still didn't erase it of the board. We were spoken to in a very passive aggressive manner. I will never dine there again and hope no one else does either, until it is staffed properly.
June 14, 2013
Rated 3.0 out of 5.0 by tblackmon1 Staff service was great.
Room was clean and bed was comfortable but no refrigerator in room. Also couldn't get room cool enough. Food from lodge was okay but not worth the money. There was a convention going on but guest from it wasn't an issue. Also pool is outside and no hot tub.
June 8, 2013
Rated 5.0 out of 5.0 by JessicaRabbit Fantastic
I loved everything about my stay here. The room was spacious and comfortable, I especially enjoyed the mini fridge and microwave provided in the room. The staff were all friendly, very professional and seemed genuinely interested in what we were doing (we'd gone there to attend an anime convention). We specifically chose this location because it was the closest to the hotel the convention was held at. The shuttle service and free parking made our choice that much easier. We didn't have an opportunity to use the pool or the dining areas. I will definitely be returning to this hotel every year when the convention comes to town.
June 8, 2013
Rated 2.0 out of 5.0 Great location for market
Normally we have a great experience at your hotel. Our bed was not comfortable and the little half pillows were not great. Our bathroom was not cleaned one day.
I believe the staff was overwhelmed with the Amco group that was there.
I requested extra pillows and got towels.
The day the room was not cleaned I requested coffee for the next day and got a new coffee pot. They corrected it each time but there was definetly a communication problem( English ).
June 5, 2013
Rated 3.0 out of 5.0 by dogman Nice front desk people, but..
The people at the front desk were always polite and greeted us all the time. That was the best part.
My room wasn't cleaned one of the days I stayed there. The ice machines on several floors did not work. There is only one washer and dryer for the entire building and all rooms. Sometimes the restaurant is open, and sometimes it isn't.
May 29, 2013
Rated 2.0 out of 5.0 by JIM2677 COMFORTABLE BED
i HAVE STAYED AT THIS LOCATION ON OTHER BUSINESS TRIPS. THIS TRIP I WAS UNHAPPY. I GOT INTO THE ROOM FROM A LATE BUSINESS MEETING (APPROX 11PM) AND FOUND THE TOILET LEAKED FROM THE BASE WHEN IT WAS FLUSHED COVERING PART OF THE FLOOR WITH WATER. IT WAS TOO LATE AT NIGHT TO NOTIFY THE FRONT DESK. I HAD TO USE THE RESTROOM IN MY PARTNERS ROOM UNTIL THE NEXT MORNING WHEN I ADVISED THE FRONT DESK OF THE LEAK.
May 27, 2013
Rated 5.0 out of 5.0 by Debl Great Customer Service
The waiter who took my order went above and beyond to ensure my dinner experience was pleasant.
May 27, 2013