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Rated 3.9 out of 5 by 188 reviewers.
Rated 4.0 out of 5.0 by Good Bed, Great staff Staff is great. Bathrooms are looking a little worn. AC systems are loud August 15, 2014
Rated 3.0 out of 5.0 by Nice staff The room was ok , would have been better if the ac worked right . Stayed hot and humid . August 13, 2014
Rated 1.0 out of 5.0 by Very Tired Hotel We stayed three days and were in town for a seminar. They accept pets which we appreciate. Staff is friendly and courteous. This facility does have a lot of problems and likely will not stay here again when in town: The first thing we noticed is the window had not been cleaned on the exterior side in a very long time. It appeared to be foggy outside all the time. There was a large stain on the carpet near the window. The bathroom floor and base tile is chipped, missing and loose. The bathroom ceiling has had leakage from the room above and was repaired with caulking instaed of drywall mud and paint - looks terrible. The hallway ice machine was not working. Wi-fi works sporadically. Noise from the hallway - you can hear all conversations in the hall and the elevator noise is constant. The doors do not have very good sound seals. One morning while getting ready the sewage began backing up in the sink. We closed the drain and it continued coming through the sink overflow. We quickly moved all of our belongings out of the bathroom. Fortunately, it only filled about 3/4 full. The tub faucet is loose and wobbles and my wife could not pull hard enough to turn it on. When showering, the tub filled with about 4 inches of water -yuk. This facility has the potential to be a gret place to stay. Unfortunately, maintenance and repair work is deplorable. This is the second time writing this review since the first review I wrote has not been published and I fear not received or ignored by management. August 12, 2014
Rated 4.0 out of 5.0 by Great staff! Staff was very friendly and made sure I stay was comfortable. August 7, 2014
Rated 3.0 out of 5.0 by Marginally OK for business only Very dirty in room, halls, and common areas. Good value breakfast buffet. Surely would not recommend for any purpose but business lodging. August 7, 2014
Rated 3.0 out of 5.0 by In bad need of renovation and repair Building in dire need of renovation. Elevators in a condition that causes concern. Internet is sporadic. Carpets threadbare in spots. Doors show signs of repair. Stains on bathroom walls. Overall not a pleasant experience. Staff was up to snuff and the beds comfy enough, but the building was not up to the standards expected. August 6, 2014
Rated 5.0 out of 5.0 by Great Place to stay Stayed here for 3 nights in July. Was best value for money outside downtown and in a good location for the market center train station which links you to downtown in less than 10 minutes. The staff were friendly and attentive to our needs. The restaurant staff seemed to rush us on the evening we arrived but breakfast was fine. Great Value. Room was nice, cool and clean with no noise. Would stay here again if i was in the area. July 29, 2014
Rated 2.0 out of 5.0 by Not a great experience Upon check in, my room type was not available so I was downgraded. Yes, they did take $30 off my bill, but I'm a platinum member and often get upgraded - I've never been downgraded before. The internet was terrible at the hotel. Took half an hour to bring up a map of the area to see where my friend and I could go get dinner nearby. Also tried to book a shuttle to the airport but couldn't as the internet kept cutting out. Went to ask the front desk for help but was told "we don't do that sort of thing". My general impression was one of being unwelcome in the hotel. I have stayed at many Holiday Inns over the years and was going to stay at this one again in December when I'll be back in Dallas, but I am changing that reservation. I would not stay here again. July 27, 2014
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