Rated 3.9 out of 5 by 175
Rated 2.0 out of 5.0 by CAMAWA Wished we had booked a different location
We love Holiday Inn's, but the main thing that kept us from moving to an alternate location was the Original Market Diner next door.
Everything is an extra charge on top of your room stay (aside from parking). While the $10 per night crib fee was comped (we've never been charged this at any other Hotel, in fact it's usually offered to us), the thought of paying extra for that made me not so fond of our nightly rate after all. You begin to see where they make up for costs.
Room service and breakfast in the morning left much to be desired. The breakfast that comes with your room (for $10 extra per night) is ordered in the downstairs restaurant and consists of one waffle or a stack of pancakes with a choice of meat or something equally as minimal including juice or coffee. When you finally get your order you come to realize the bacon had been made at 5 in the morning and is barely luke warm and they must've forgotten about your waffle because that's lacking in warmth too. Butter wouldn't even begin to melt. If you need silverware or water be sure to request that or you won't get any. For the cost and experience you are much better off going next door to the diner. We traded in the remaining four days worth of breakfasts because I'd rather eat yogurt out of the mini fridge.
I won't begin to talk about our room service experience, but once again, there was much to be desired: from a warm salad with melted cheese on top to soup that was barely warm. This ended up getting taken off our bill.
Rooms felt small, but decent if you're not planning a five night stay like we were.
Construction in the lobby below our room meant that on at least one occasion my daughter couldn't nap until the "drilling" was over.
One plus to this location was the free parking and the very friendly front desk and maid staff. They aim to please and make your stay as comfortable as possible - even with all the above.
August 27, 2013
Rated 2.0 out of 5.0 by ejgifford HOT and Miserable!
Air conditioning in this hotel is horrible. The common areas are cooled but the rooms are HOT!
August 27, 2013
Rated 5.0 out of 5.0 by mart40 great location and comfortable room
The front desk very helpfull. Stayed one night for concert was very accesible to downtown. The bed was great room clean and presentable great for a quick getaway. Breakfast was excellent would come back
August 23, 2013
Rated 5.0 out of 5.0 by Wildlifegirl Comfortable room; wonderful staff.
I found this hotel to be very comfortable and the staff was great. Food was fabulous!!!
August 21, 2013
Rated 1.0 out of 5.0 by JLaz Delapitated
Hotel was run down. When we first walked in there was a cab driver complaining at the service counter about a patron that jumped from cab and fled to room without paying. We had to stand and watch confrontation
August 20, 2013
Rated 5.0 out of 5.0 by TaraT Excellent
They were very accommodating to our needs due to a medical trip and allowed us to stay in contact with them if we needed to cancel our room late and arrive early/late. Great Staff! The rooms were nice and well taken care of and the beds were very comfortable!
August 20, 2013
Rated 3.0 out of 5.0 by 2RJ7 Unsure
I was staying at this hotel, due to a relative being in the hospital. The rate was a great for that purpose. However, I can not say I would recommend the hotel overall. It is quite dated, but clean. I was in a mobility accessible room and I can not imagine it being truly of ease for someone trying to manuever a wheel chair etc. The bathroom had no holder for the TP it was up on the towel holder(behind the commode). The door was a heavy sliding door. The AC while I do love it cold I was unable to warm up the room. Lastly, re the room there was a small roach in the room. Overall, again the room was clean, the staff was extremely nice. The hotel grounds clean and well maintained. The proximity to the hospital was great(easily walkable). They do have a coffee bar/restaurant and bar. However, no 'free' breakfast in the morning as many other HI do.
August 18, 2013
Rated 5.0 out of 5.0 by Millionaire King Suites
Try to get a King Suite on the upper floors... It is worth the extra few dollars for all that extra room to relax and unwind.!
August 13, 2013
Rated 4.0 out of 5.0 by Ferimax Fast Stay In Dallas
Good HInn and easy position for Dallas Uptown visit.
August 10, 2013
Rated 5.0 out of 5.0 by Teresa59 THIS HOTEL ROCKS
I was at this hotel attending a training meeting and I have to say, the staff, food, accommodations were outstanding.
The next time I'm in Dallas, I will be staying at this hotel.
Great banquet team, and chef.
August 9, 2013
Rated 5.0 out of 5.0 by JusMe2943 We will be back.
The hotel staff was so helpful. They were all so kind and made us feel at home even though it was just a hotel! The shuttle drivers asked a lot of questions and were very knowledgable about things to do near the hotel. The bed was very clean and comfortable and the bathroom was also very nice. We loved the fact that there were towles set out at the pool for guests to use, instead of having to ask the front desk for more towles.
The only negative comments I have were that the room got a little warm during the night even with the air set on 68. However it was not ever too hot, just a little stuffy, and it had been 107 earlier that day outside!! The water pressure in the shower wasn't the best.
All in all It was an overall very positive experience and it was a great value! We will be back!
August 9, 2013
Rated 5.0 out of 5.0 by lannyr Pleasantly Surprised
It had been awhile since I had stayed at Holiday Inn. But when my wife and I decided to try an inexpensive getaway to Dallas we discovered this place. The rate was most reasonable so naturally we expected to get what we paid for. What we got was a good location close to downtown, a nice room with a comfortable bed, a clean pool and a friendly courteous staff. Two standouts were Tony the bartender and the lounge waiter, whose name I neglected to get. And the hotel was so quiet we even got to sleep in a little longer than usual. The quibbles are small. The shower was tricky to adjust and the items in the snack bar were not priced (I don't buy anything without knowing how much I'll be paying). More importantly the back parking lot could be better lit for the safety of the guests. There is no complimentary breakfast. Other than that we look forward to returning.
August 9, 2013
Rated 4.0 out of 5.0 by Karen0424 Room
Need to be updated. Beds were comfortable though. Just felt old.
August 6, 2013
Rated 5.0 out of 5.0 by Carrieon Great staff
All the hotel staff was super nice, greeting me by name when I needed something. I was upgraded to a suite upon check in. The room was a bit out dated, one of the cabinet doors was hanging by the hinge and the AC didn't cool very well in the bedroom. But, the positive experience I had with the staff made up for any other down falls. I will be recommending my company to use this property on future visits.
August 6, 2013
Rated 4.0 out of 5.0 by Lucygirl Overall nice..
Overall nice hotel. Rooms are large, kind of old but clean. Restaurant is great.
August 1, 2013
Rated 5.0 out of 5.0 by dcear Great Location
This hotel is very well located for business. Very near to downtown. There are a lot of nice restaurants close.
August 1, 2013
Rated 4.0 out of 5.0 by Randy52 Good value and conveniet location
Best location V price in Dallas.
Near to freeways , next to Market hall and close to downtown.
Nice clean rooms and friendly staff.
July 29, 2013
Rated 4.0 out of 5.0 by porkbubbles Wish I could've stayed an extra night!
We enjoyed our stay! The staff was very friendly and helpful when we needed transportation ideas to and from the One Direction concert!! I loved the beautiful building, and our room felt like home. The kids enjoyed a nice swim in the pool. We didn't have a chance to eat breakfast because we slept in, but I did enjoy my mixed drink from the bar before the concert!! The only con would be the location of the building. It seemed like the only nice place in the area. Would recommend!
July 28, 2013
Rated 5.0 out of 5.0 by cbuentello Great Location - A little Noisy
The location is great because it is near everything downtown without the downtown price. However, the DART rail line runs right behind the hotel, so depending which side you are facing, the noise may or may not be heard. Bar was not open during our stay....but there was a really good restaurant next door. Recommended!
July 26, 2013
Rated 5.0 out of 5.0 by viridiana27 Comfortable and relaxing
Conformable and relaxing! They have great customer service and excellent chefs. The chef delighted us with a variety of food. Would recommend this hotel.
July 23, 2013
Rated 5.0 out of 5.0 by AT80246 Amazing
The room size was impressive, the staff was so friendly and helpful, the food was impeccable and the location was fabulous. Great Views of Dallas. I had a microwave and a fridge in my room.
July 23, 2013
Rated 4.0 out of 5.0 by Gibby2 Comfortable and Relaxed
This hotel has great customer service. I checked in at 1:00AM for a 2 night stay and the front desk rep Ron was very nice and welcoming. During my stay the hotel room was comfortable and the food was great. The chef was very presentable during our meeting. I would surely recommend this hotel to others.
July 22, 2013
Rated 5.0 out of 5.0 by MLongfellow62 Stellar Service and Hospitality
I recently had the pleasure of staying here for a sales training. I can not say enough about the how attentive and hospitable the staff of this property are! After a long flight which was delayed, and a low cell battery, the front desk went out of their way to make sure I connected with the shuttle driver. The food was beyond outstanding and the service of the catering staff was 5 star without being stuffy or overdone. The meeting rooms were excellent and convenient. My guest room was also perfect.
This might not be the newest property in Dallas but their staff and food make up for any thing else!
July 22, 2013
Rated 5.0 out of 5.0 by smm24 Great Location & Comfortable Rooms
The Holiday Inn - Dallas Market Center is in a great location. It is about a mile away from Uptown where all the great restaurants and nightlife is. There is a complimentary shuttle that will take you there and pick you up and runs until 10 p.m. each night. Not only is it a great location, the rooms are huge! The beds are extremely comfortable and I already have a call in to see what type of mattress they use and pillows. The food was great during our entire meeting on-site and the banquet staff were the nicest people. Can't wait to return!
July 19, 2013
Rated 3.0 out of 5.0 by Jackson3 Great Location
Great Location to Market Center. Room was old and outdated. The tub and sink drained slow. The breakfast is not very good. Pool was very nice for the kids. If you walk to market center you need to be careful. There is no sidewalk once you cross Harry Hines, you have to walk up a grass hill. This property is all about location.
July 1, 2013
Rated 4.0 out of 5.0 by Joni50 Friendly Staff, Great Room Service
We were there due to a medical stay. The room was neat, clean and very comfortable.
We had room service and the food was better than most restuarant foods!
The Front desk Staff were attentive and friendly. Helpful to find what we needed since we had never been to that part of Dallas!
June 14, 2013
Rated 3.0 out of 5.0 by Jaybo123 do NOT eat a the hotel restaurant
Checking in was fast and easy, front desk staff was courteous, suite was clean and spacious. The restaurant staff on the other hand is the exact opposite. All was going good until we decided to grab a bite to eat in the lobby restaurant and take advantage of kids under 8 eat free, my free appetizer, and save time. We were told we could get the food to-go and eat in our room, until my gf placed our order and then they said that was not correct and we had to pay full price for to-go meals. We chose to dine in so we could take advantage of the promotions and our decision was explained and covered in detail to us by the staff so we knew how much of an inconvenience it was and the fact the kid's pizza we added was not on the original order so did we really want it or not cause it would be more work. On top of that the staff didn't even know what the special was even though it was written on a big board. It was supposed to be tortellini, salad, and garlic bread. We received only the pasta, no salad or garlic bread and were still charged full price. When we asked for garlic bread they said they didn't have any, and afterwards still didn't erase it of the board. We were spoken to in a very passive aggressive manner. I will never dine there again and hope no one else does either, until it is staffed properly.
June 14, 2013
Rated 3.0 out of 5.0 by tblackmon1 Staff service was great.
Room was clean and bed was comfortable but no refrigerator in room. Also couldn't get room cool enough. Food from lodge was okay but not worth the money. There was a convention going on but guest from it wasn't an issue. Also pool is outside and no hot tub.
June 8, 2013
Rated 5.0 out of 5.0 by JessicaRabbit Fantastic
I loved everything about my stay here. The room was spacious and comfortable, I especially enjoyed the mini fridge and microwave provided in the room. The staff were all friendly, very professional and seemed genuinely interested in what we were doing (we'd gone there to attend an anime convention). We specifically chose this location because it was the closest to the hotel the convention was held at. The shuttle service and free parking made our choice that much easier. We didn't have an opportunity to use the pool or the dining areas. I will definitely be returning to this hotel every year when the convention comes to town.
June 8, 2013
Rated 2.0 out of 5.0 Great location for market
Normally we have a great experience at your hotel. Our bed was not comfortable and the little half pillows were not great. Our bathroom was not cleaned one day.
I believe the staff was overwhelmed with the Amco group that was there.
I requested extra pillows and got towels.
The day the room was not cleaned I requested coffee for the next day and got a new coffee pot. They corrected it each time but there was definetly a communication problem( English ).
June 5, 2013