Rated 4.0 out of 5 by 212
Rated 3.0 out of 5.0 by MoparLC61 AWAKEN BY FLOODED ROOM
I EXPERIENCE AN UNEXPECTED DAMAGE TO ROOM BY AN UPPER FLOOR ROOM THAT EITHER LEFT FAUCET/TUB ON CAUSING MY ROOM TO FLOOD. ALSO BOOKED ANOTHER ROOM WHICH THEY SAID SMELLED. WHEN COMPLAINED ONLY OPTION WAS TO SPRAY THE ROOM, OTHERWISE OUR STAY WAS ALRIGHT.
March 12, 2014
Rated 5.0 out of 5.0 by Hillcrest74 Best Front Desk Ever
I arrived at the Park Cities/Central Dallas location in the middle of the night, right after a winter storm, and expected to be told there was no room available, or to have to wait a while to be served. Instead, the night clerk on the early morning of March 4, 2014, (I wish I had gotten his name!) was prompt, alert, helpful and cheerful and put me in a great room. And after checking out five days later, I realized I had left my winter jacket. Again, the desk was helpful and friendly when I went back and asked to retrieve it. Housekeeping was on top of its game. I didn't spend a lot of time in the room, but the hotel staff met my every request.
March 11, 2014
Rated 2.0 out of 5.0 by Irish guy Service severely lacking
I was extremely disappointed with my stay. I chose this hotel for the North Texas Irish Festival. When I checked in I asked about the shuttle service to the Festival, no one knew anything about it.
In addition, as I was waiting to check in, the Desk Clerk was checking people in, answering guest questions and answering the telephone.
The Bartender was MIA and could most often be found waiting tables in the restaurant.
This hotel has no soda machines only a snack and drink area at the front desk. That resulted in running out of certain sodas several times a day.
I was awakened each morning by the housekeeping staff as they yelled at each other in the hallway outside my room.
This hotel is poorly managed and I would advise any prospective guest visiting SMU to chose another hotel.
March 7, 2014
Rated 5.0 out of 5.0 by Joanne92629 Beyond our expectations
What a delight. This hotel was very reasonably priced, had a great location next to SMU, plus had undergone a recent remodel making it feel similar to a W Hotel. Friendly staff, modern, spacious, flat screen, comfortable beds. We will definitely return.
March 7, 2014
Rated 4.0 out of 5.0 by DkHo Nice Room.
The hotel was nice and clean. The rooms were upscale. The things we would like to have changed is no barking dogs in the room next to us. When the heater was running you couldn't hear the TV. There was a volume restriction put on the TV. I wish they could put volume restrictions on dogs in the middle of the night. Can you believe someone would leave an animal alone at 1:00 in the morning.
February 27, 2014
Rated 4.0 out of 5.0 by Beautiful one Modern
Clean hotel with nice modern furnishings and decor :) conference four course dinner was fantastic . Great breakfast buffet!
February 25, 2014
Rated 4.0 out of 5.0 by Frustrated Guest Nice Hotel/Holds Room Deposits
While the stay itself was very good. After one week the deposits on my 2 rooms are still pending. I find this unacceptable. I have never waited more than 3 days to have a hotel not settle my account and release the room deposit hold. For this reason I am not likely to stay with Holiday Inn in the future.
February 8, 2014
Rated 5.0 out of 5.0 by RTraveler Clean and Comfortable
The hotel staff was welcoming, friendly, and helpful. Hotel is conveniently located with easy access to the George W. Bush Library and Museum as well as to the DART transportation station, which makes travel to downtown Dallas very easy.
February 4, 2014
Rated 4.0 out of 5.0 by kelk ac/heater
The nicest staff!
However, the ac/heating unit blew air all night. It wouldn't turn off from the wall unit or the ac unit and there was no option to put the system on Auto.
It kept me up most of the night.
I love staying at the Holiday Inn's but can't at that one if the units are all like that.
February 2, 2014
Rated 5.0 out of 5.0 by D-Rob Extremely convenient
All I needed and more for the conference I was attending. Very pleased. Lovely property.
January 27, 2014
Rated 1.0 out of 5.0 by ReneeM76049 Airport shuttle not available
If you are booking this hotel for a shuttle to Love Field Airport, it will most likely not be available. The staff will make up excuses and tell you other wise but don't count on it. Staff dishonest and rude. Temperature controls in the room do not work.
January 19, 2014
Rated 4.0 out of 5.0 by BobM34 Nice hotel
Front desk was extremely efficient at check in. Bartender was first class and served up an amazing meal for dinner. I opted to order at the bar because previous attempts to get service at the restaurant had proven futile. I did find the bedding borderline 'too old to feel clean'. Bottom line - nice hotel in a great location.
January 12, 2014
Rated 5.0 out of 5.0 Super
Great experience, staff perfect, keep up the good job, and Lera at the front desk super super...
January 10, 2014
Rated 5.0 out of 5.0 by DW112233 Quiet place and clean room
I was very happy with my stay! I was looking to stay in Dallas for a weekend and was looking for a relatively cheap place close to Uptown. Holiday Inn was great - tons of parking available, clean bed, clean bathroom. I asked to switch rooms since mine didn't have a fridge and someone brought up a mobile mini fridge free of charge. Definitely recommend to anyone looking for a reasonably priced stay.
January 9, 2014
Rated 5.0 out of 5.0 by Texas Wedding Pleasantly surprised
It was a great experience the room was clean, comfortable and spacious. The staff was great and they had a wonderful breakfast on top of everything else. We were pleasantly surprised!
January 8, 2014
Rated 2.0 out of 5.0 by Heyheylady Not so Great
I received an email about a NEW hotel and their low rates. Apparently this was a previous owned hotel so to holiday inn it was new but in no way was it "Newly constructed".
Our toilet did not flush. Obviously the maid never flushed the toilet or if she did she did not report it. The carpeting did not feel clean. There were stains. The furnace system was complicated. The fan sounded like a freight train was coming through the room.
Front desk person told me that she would let the manager know of my issues but I have not heard back.
Location is good if you want to go to SMU, the Bush Library or downtown, etc. but I would not recommed this hotel based on the false information I received in the email. Thinking they are a bit desperate for business.
January 7, 2014
Rated 5.0 out of 5.0 by PenRob Wonderful accomodations and great location
The rooms were very nice and comfortable beds. The hotel lobby is very large and the breakfast buffet offered is very good. The bar area is extremely large and is a great place to meet for drinks or get togethers. However, the negative side to the bar area is that is closes at 10:00 pm, even on the weekends. Therefore, it eliminates the chance of staying at your hotel to socialize. My son's wedding was held in Dallas and we had reserved a block of rooms in the hotel. After the wedding reception ended at 10:00 pm, we headed back to the hotel to continue with the festivities, but was sadly disappointed in it's unavailability. We were hoping to prevent people from having to go elsewhere and hire cabs for transportation back to the hotel. The hotel could have made a large financial profit that night, as well.
January 2, 2014
Rated 5.0 out of 5.0 Close, Convenient, Clean
My sister-in-law booked this for us for our stay right after Christmas. The staff was very helpful, printing directions & telling us where things were located, etc. The hotel is on the access road next to Hwy 75/Central Expressway which is great for traveling to attractions in and around Dallas. The room was very clean and nice. Would like to have been able to adjust the room temp but it was warm and cozy while we were in the room. No frig in room but you can ask for one. I don't think there is a restaurant at this location but there is a bar. If you are looking for a place with a continental breakfast there are some other hotels that are located further from the expressway.
January 2, 2014
Rated 5.0 out of 5.0 by Lissa54 Wonderful Wedding Weekend
My niece was recently married. The staff was extremely accommodating to all of my family's needs. They went out of their way especially to accommodate my elderly parents, which I am so appreciative of. The rooms were more than comfortable. The breakfast buffet was outstanding. This was overall an outstanding experience.
January 1, 2014
Rated 3.0 out of 5.0 by SanAntonioTraveler Average
The hotel itself was nice enough but the experience was lessened by the details - the wifi never worked, the hvac was loud and inconsistent and it took far too many requests to get the infant crib up to our room...
January 1, 2014
Rated 4.0 out of 5.0 by Westielover Great location, updated property, and allows pets too.
The location of this hotel is perfect for my purposes. Good hot breakfast, restaurant on site for other meals if needed, good room size, instant climate control, comfortable bed. The bathroom is cramped, wish it were more roomy (or had a pocket door). I chose this particular property because it accepts pets and the charge for this was very reasonable. It is close to Petsmart so that my dogs can go to Doggie Daycamp while we are out and about.
The only reason I did not give 5 stars is there were THREE charges on my bill that I did not make, all related to the restaurant, apparently. I spent about 30 minutes in total dealing with these errors, two of which were posted after I checked out. I do plan to stay at this property again, and I will be speaking to the manager at check-in to make sure such erroneous charges do not occur again. There is no excuse for multiple errors of this nature.
December 31, 2013
Rated 5.0 out of 5.0 by Baumjohn2 Front desk made us feel special
The location is excellent. Across from new bush library. Night life on Greenville ave, 5 min to best shop mall in dallas( north park). Best is two queen size beds ( not full).
December 30, 2013
Rated 5.0 out of 5.0 by dg47 Awesome Hotel
Awesome Hotel!! I would recommend to another person
December 30, 2013
Rated 4.0 out of 5.0 by Judy1950 Shuttle Service
The staff do not quite have the scheduling of shuttle down. We reserved a time for the shuttle to take us to the SMU campus for graduation on Saturday, December 21, 2013 to find that the shuttle had been booked to take people to the airport. Big surprise as we were planning to ride to campus, not drive and park.
December 24, 2013
Rated 4.0 out of 5.0 by cckhek Nice Hotel and Good Location
We stayed one night in this hotel. It is located close to the interstate which makes it convenient. Upon checking in, the staff recognized that I was a platinum member. Unfortunately I did not asked about the bed size assuming an executive was king or even a queen. We were given a room on the 9th floor way in the corner at the end. The room was small and the bed looked like it could have been a double/full size even though upon questioning I was told it was a queen. If you stay there refuse an end room as they are really small. No refrig or micro, as is the case most of the time with the Holiday Inn brand. The other thing I would like to say is the wifi had poor coverage. It was very spotty, sometimes it would work for short periods of time and other times not at all. Not sure if this was due to being on the 9th floor or at the end of the hallway. But, the front desk staff were very helpful and caring, so I would consider staying in this hotel again if we are ever in the area.
December 20, 2013
Rated 1.0 out of 5.0 by Lorilee Worst Holiday Inn ever
There were no issues with the room or any other features of the hotel. I love Holiday Inn and they always treat their guests like any other company should. This specific Holiday Inn was a nightmare. The front desk staff was so rude. They did not let me know where anything was in the hotel, their attitude to help guests seemed more of a nuisance than a pleasure and it also took me 5 days to get ahold of their supervisor in order to apply a credit back to my card for over-charging me. This happened months ago, but I realized I never left a review and the memory still sticks with me. Fortunately, the supervisor was so kind. She explained to me what had gone wrong and had the front desk staff been this courteous, it would have made a complete difference. I will NEVER stay at this location again.
December 18, 2013
Rated 2.0 out of 5.0 sleeping in a shoe box
I was greeted with a very friendly smile. The gentleman was assisting a new employee who checked me in. It was a great experience. The man assisted me in finding where I wanted to eat and I felt taken care of by both.
The room was the size of a shoe box and there was only a sign of a refrigerator that had been taken out of the room and not replaced.
Later in the evening... when I had put my things in my room, gone to dinner and returned, I found that I had a door key to an entirely different room. (I was given two upon my check in - I left one there, thinking I had another - wrong). I could not get into my room and had to return to the front desk to retrieve another key.
Back up in my shoe box, I was ready to do some work on my computer. I could not get the internet. I called the front desk for assistance around 8 pm. I was told, by a gentleman: "Let me call you back. I will check into this." 8:30 came and went and then 9 - not one phone call. By around 9:30 the computer appeared to be working but was not. I shut it down.
I did call the front desk another time and was greeted by a very helpful young lady. I could not find the switch to turn the lights out over the bed. She tried everything over the phone and then was going to send someone up. I found the switch and called her back. She was GREAT!!
The next day for check out, the young lady was talking to another staff member and had her back to me. Her friend eyed me but kept listening to her. She did not turn to assist me until she had finished her conversation. Hospitality? Missing.
December 13, 2013
Rated 3.0 out of 5.0 by BobM34 Good location but already showing wear
This is a great Dallas location. Unfortunately, the money spent on upgrading the property appeared to go for low end. Carpets and elevator floors already showing wear. Same with the wall paper. Lighting in bathrooms is so poor it is hard to see and shave. First room we had - old heater was broken and coming apart. Bathroom was not properly cleaned, with toe nail clippings adorning the floor. Service in the restaurant is beyond bad. Breakfast was ok, but staff clearly did not care.
December 11, 2013
Rated 4.0 out of 5.0 by Verycold Room at the INN!
We had a power outage that lasted 2.5 days in freezing temps. The Park Cities Holiday Inn gave us a warm welcome at a good rate. They even allowed our dog and all the staff went above and beyond to help frozen and stranded people like us. We are VERY grateful!
December 11, 2013
Rated 5.0 out of 5.0 by Moe25 Excellent choice
Good location hotel in dallas. Great value for money and nice helping staff.
December 9, 2013