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Rated 4.1 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 by loud air conditioning The only thing that could have made the room more comfortable would have been a less noisy air conditioning unit. September 24, 2014
Rated 5.0 out of 5.0 by Absolutely Amazing We had an amazing stay at this Holiday Inn. It appears to be completely renovated with great rooms, super comfy beds, and the nicest staff. From the front desk customer service to the bartender, everyone was so nice. I would definitely recommend this hotel to anyone looking for a nice quiet hotel walking distance to Greenville Ave. and the SMU football stadium (we walked to both) September 24, 2014
Rated 5.0 out of 5.0 by Better with Age I've stayed at this location many times over the last 40+ years and I believe the current branding under Holiday Inn to be a huge improvement. I first stayed at this location when it was another brand in the 1970's. It was fairly new and a great facility. Many years later I stayed at the same location under a second brand. The facility had declined over the years. The rooms featured Sleep Number beds, but our bed was broken and we awoke with back problems. My next stay in January 2014 and again in September 2014 were under the Holiday Inn brand. It was immediately obvious to me that significant work had been accomplished to upgrade the facilities and remodel the rooms. No more Sleep Number beds! This was a great improvement, a comfortable stay and a great experience. The one constant through all of the various brands is the great location. It is convenient to SMU, the George W. Bush Library and to the DART rail line. Additionally, there are plenty of restaurants, bars and shopping areas nearby. I highly recommend this location. September 24, 2014
Rated 1.0 out of 5.0 by H.I. can do better We stayed 4 nights and the second and fourth night we had no towels. I had to go to the front desk on the first time and called the front desk on the second time, which took to long to get them. The drains in the tub and sink were clogged and we had to stand in 7 inches of water to shower. It was fixed the next day after I complained. The sink was never fixed - it remained clogged the entire time. The drawer on the cabinet between the bed did not stay closed. I had to wedge a piece of folded paper to hold it closed. I killed one roach. Had difficulty communicating with the cleaning staff. We stayed at this property in the past and had a good experience. Not this time. The restaurant staff was very good. September 24, 2014
Rated 4.0 out of 5.0 by Nice hotel bathroom smelled of sewage This is a lovely hotel however, the bathrooms on some floors have a horrible sewage smell that also permeates other areas of the hotel. Nice hot breakfast. Fellow guests and I had to wait over 50 min for our dinner orders. Bathtub filled with water while showering, and the stopper in the sink had to be repaired. If they would fix the plumbing issues it would make for a much nicer experience. I believe adding an additional bar tender during busy conference times would improve the service. September 23, 2014
Rated 4.0 out of 5.0 by Relaxing stay The hotel was very clean and comfortable. The only negative noted was a wine glass in the hallway that remained there from when we checked in one afternoon until we checked out at 10:30 the next morning. The staff were friendly and professional, the room was dark, quiet, and comfortable. September 23, 2014
Rated 2.0 out of 5.0 by Noisy A/C Units The room I stayed in had a very noisy A/C unit. When I could not sleep I had to change rooms at 1AM. The security guard who directed me to another room down the hall was attentive via the front desk, but wasn't friendly at all. No apologies. The 2nd room's A/C remote on the wall didn't work and I had to operate the unit manually. Very annoying. September 19, 2014
Rated 4.0 out of 5.0 by Very nice experience. The main lobby area was quite attractive, appearing a bit more upscale compared to my expectation of a Holiday Inn. All areas of the facility, bar, restaurant, fitness area, lobby, rooms, were very neat and clean. The staff were very helpful and pleasant. I felt very comfortable during my four night stay. The only complaints I had regarded very slow internet service and a bathroom door that blocked the toilet if not closed. Quarters in the bathroom were a bit tight. Playing a video on the free internet service provided frequently choppy playback. Overall though, I would rate my experience as very good. September 17, 2014
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