Rated 4.0 out of 5 by 115
Rated 5.0 out of 5.0 by Moe25 Excellent choice
Good location hotel in dallas. Great value for money and nice helping staff.
December 9, 2013
Rated 4.0 out of 5.0 by Phatman Not as promised
Before making this reservation I called and asked for an explanation of what an Executive suite was. I was told that Executive meant it was a 2 bedroom, 1 room with beds and a smaller second room with TV and small desk area. Upon arrival, our room was just a regular old room with 2 beds. When I called the front desk, to inquire about the room not being as described, I was told that Executive rooms are located on the higher floors and that was the only difference. I was offered a free breakfast to smooth things over. The staff was good with the exception of the "older" bartender the 1st 2 nights of our stay. He could not have been more rude both times I went in. Pet policy is great and the fee is 1/3 the price of other area hotels. Inquired about extending our stay for a night and the rate was twice what I was paying, so I got a great deal. Overall pretty good, and would stay again.
December 9, 2013
Rated 5.0 out of 5.0 by BubF Great location for us to visit family
Hotel has good appeal, staff was very accommodating and friendly, breakfast buffet was super and well priced.
December 6, 2013
Rated 2.0 out of 5.0 by Bbndallas Broken items
Heater in our room did not work. Treadmill belt slipped and stair climber machine was broken. There was a lingering smell of rotten eggs from a pipe drain issue throughout the hotel.
Good location. Night engineer was very friendly and morning breakfast attendant. Discounted room due to issues by manager.
December 1, 2013
Rated 4.0 out of 5.0 by Maryland2 Good experience
My expectations were well met. Shuttle service to Love Field was convenient. Location near Mockingbird Station on the DART line was a big plus.
November 25, 2013
Rated 4.0 out of 5.0 by adog56 Great location could use some attention to detail
This a terrific location for my Dallas business needs. The hotel is clean and comfortable ; but.....
1 The room wifi on the upgrade floor (9th) did not work at all during my stay. Though wifi worked in the lobby on all my devices, it would be a good idea to have it work in the rooms reserved for the most cherished HI customers: the business frequent guest ( platinum my 2nd stay here). It might even be useful to have a front desk person be somewhat familiar with the issues; passwords are not akin to access if the wifi doesn't connect!
2. Like many HI hotels, the breakfast is way overpriced for what it offers. This isn't Vegas guys, where showing the shmoe (fool)
how much they are being comped works. These are often business travelers staying @ this level,looking for good value.
3 likewise, how about offering Platinum members a little perk that they could use, like a sample of the scrubbing salts used in the public washroom, or an ice cream bar or something similar. That would be a nice gesture at a real small cost to the hotel.
November 17, 2013
Rated 4.0 out of 5.0 by AandD Pleased with customer service
On our first night's stay we were awakened at 4:00 am by the a/c unit clattering as if something had come loose in the fan. We contacted the front desk and they promptly arranged for us to move to a new room, while leaving our things in the first room so we didnt have to pack and move everything in the middle of the night.
November 13, 2013
Rated 5.0 out of 5.0 by xeroman Great stay!
We checked in for two days. Hotel is directly across the road from the George Bush Presidential Center! The visit there was our primary reason for our stay. We visited several downtown attractions at the same time. The hotel was also very convenient to all downtown destinations. I would recommend this hotel for business or pleasure. The internet access was free and reliable. I could not find a single problem with the hotel. I believe the hotel had been recently renovated and it looks like a brand new hotel! Kudoes to the local management!
November 7, 2013