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Rated 4.1 out of 5 by 349 reviewers.
Rated 2.0 out of 5.0 by Good location in Dallas but room location in hotel was not! I stayed in a room on the second floor which faced the atrium. The room was extremely stuffy and hot and we didn't have a window to open. We had maintenance come to try to turn on our air. They said they couldn't do anything so brought us a fan. At least that helped to drown out the noise in the bar/lounge which was located directly under our window. It finally got quiet at 1:00 am.but the fan did not do much for the temperature. The temperature in the room made it hard to sleep. I also think exhaust fans in the bathroom would help. It was so steamy which only made the room worse. The lighting in the bathroom is not good. The only other mirror in the room is on the closet door but there was no plug nearby so you had to dry/style hair in the bathroom. That made it hard for multiple people to get ready at the same time because the bathroom is small. I think there are several things that would improve the design of the room. The housekeeping staff was friendly but we obviously had 3 people in our room. We got 2 towels one day and one coffee cup everyday. The breakfast is way overpriced - it should at least include coffee (which was available for free in the lobby - that doesn't make sense). Everyday we were incorrectly charged at breakfast. They corrected it when asked, but why couldn't they look at our table and tell which buffet we had. The bar service was very good. My father-in-law was in a handicapped room which was ok but the draining of the shower was really a problem. The water collected on the other side (maybe floor is really uneven?) There were a couple of inches of standing water that that we spent a lot of time trying to mop up. The others in our group did not have similar problems maybe because they were on a higher floor. The hotel was full so we couldn't move. If I were to ever stay again, I would specifically avoid the second floor on the inside. March 4, 2015
Rated 5.0 out of 5.0 by Great Central Location If you are looking for a hotel that is centrally located in Dallas, this is the ONE for you. Very modern decor and staff is friendly and helpful. Bathroom was small but we were did not mind. We were located right next door to the elevators but could not hear it all. February 26, 2015
Rated 5.0 out of 5.0 by Great location Great location,the staff was wonderful.Only stayed one night but will choose this hotel when I return to Dallas. Close to everything. across the street form SMU campus. 4 miles from Book depository,lots of awesome shopping and music venues February 24, 2015
Rated 4.0 out of 5.0 by Holiday Inn Dallas Central - Park Cities Location was great. Close proximity to downtown, American Airlines Center, West End, Top Golf. Retail February 24, 2015
Rated 5.0 out of 5.0 by Very nice value! This is an exceptional hotel with great value and an excellent upscale experience. The staff was very attenttive, accomodations were very clean and well equipped, and the location is excellent. I enjoyed my stay and will definately be back for future trips! Also, when we arrived, the hotel had no water due to a water main break in the area; the staff handling the situation in a very professional manner and had already made arrangements for us to stay at a nearby hotel. They even paid for our lodging, parking, and breakfast....definately exceeding my expectations! February 23, 2015
Rated 4.0 out of 5.0 by Great for business Great service and staff. It is an older hotel that has been renovated and looks good. February 23, 2015
Rated 1.0 out of 5.0 by Disaster! This was the worst Holiday Inn that I have EVER stayed at! I wouldn't recommend this to my worst enemy! February 23, 2015
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