Rated 4.1 out of 5 by 232
Rated 4.0 out of 5.0 by hungrier by the second Understaffed kitchen during conference
12 of us sat down at a table, and after about a half hour, the waitress took our order. Another large group came in and inquired if the staff would be able to accommodate them, and they were assured that the restaurant could indeed handle all of the business. After 1 hour and 50 minutes, our group left, having received not one single item that we had ordered. No salad, bread, nothing. The other group left as well. There was not even the sound of activity in the kitchen, nor the smell of food. The bartender was serving the other table their drinks, and would occasionally be seen with a room service tray, leaving the kitchen to deliver to the room. With almost 500 people in our conference alone, one would imagine that a hotel/conference center would know how to properly accommodate the group in the area of dining. Very poor showing. Fortunately, there were 24-hour restaurants within walking distance, but by the time it became apparent that we would not be eating there, it was time for a meeting in the conference center, so many of us who had traveled long distances to be there did not have a chance to eat dinner (off-site) until almost midnight.
September 13, 2014
Rated 5.0 out of 5.0 by MoparLC61 Great stay and service
I would recommend this hotel to anyone that visit's the Dallas Metroplex area.
September 3, 2014
Rated 2.0 out of 5.0 by Rob229 Room
The air conditioner was extremely noisy.
The first room we were given a key for already had guests in the room.
There was a smell in the room...almost like someone had been smoking...even though it's a smoke free hotel.
The room was damp.
Fitness room is inadequate. no weights or weight machines...
Very disappointing...especially when compared to our stay last year.
September 1, 2014