Rated 4.0 out of 5 by 119
Rated 1.0 out of 5.0 by Lorilee Worst Holiday Inn ever
There were no issues with the room or any other features of the hotel. I love Holiday Inn and they always treat their guests like any other company should. This specific Holiday Inn was a nightmare. The front desk staff was so rude. They did not let me know where anything was in the hotel, their attitude to help guests seemed more of a nuisance than a pleasure and it also took me 5 days to get ahold of their supervisor in order to apply a credit back to my card for over-charging me. This happened months ago, but I realized I never left a review and the memory still sticks with me. Fortunately, the supervisor was so kind. She explained to me what had gone wrong and had the front desk staff been this courteous, it would have made a complete difference. I will NEVER stay at this location again.
December 18, 2013
Rated 2.0 out of 5.0 sleeping in a shoe box
I was greeted with a very friendly smile. The gentleman was assisting a new employee who checked me in. It was a great experience. The man assisted me in finding where I wanted to eat and I felt taken care of by both.
The room was the size of a shoe box and there was only a sign of a refrigerator that had been taken out of the room and not replaced.
Later in the evening... when I had put my things in my room, gone to dinner and returned, I found that I had a door key to an entirely different room. (I was given two upon my check in - I left one there, thinking I had another - wrong). I could not get into my room and had to return to the front desk to retrieve another key.
Back up in my shoe box, I was ready to do some work on my computer. I could not get the internet. I called the front desk for assistance around 8 pm. I was told, by a gentleman: "Let me call you back. I will check into this." 8:30 came and went and then 9 - not one phone call. By around 9:30 the computer appeared to be working but was not. I shut it down.
I did call the front desk another time and was greeted by a very helpful young lady. I could not find the switch to turn the lights out over the bed. She tried everything over the phone and then was going to send someone up. I found the switch and called her back. She was GREAT!!
The next day for check out, the young lady was talking to another staff member and had her back to me. Her friend eyed me but kept listening to her. She did not turn to assist me until she had finished her conversation. Hospitality? Missing.
December 13, 2013
Rated 3.0 out of 5.0 by BobM34 Good location but already showing wear
This is a great Dallas location. Unfortunately, the money spent on upgrading the property appeared to go for low end. Carpets and elevator floors already showing wear. Same with the wall paper. Lighting in bathrooms is so poor it is hard to see and shave. First room we had - old heater was broken and coming apart. Bathroom was not properly cleaned, with toe nail clippings adorning the floor. Service in the restaurant is beyond bad. Breakfast was ok, but staff clearly did not care.
December 11, 2013