Rated 4.1 out of 5 by 237
Rated 4.0 out of 5.0 by hungrier by the second Understaffed kitchen during conference
12 of us sat down at a table, and after about a half hour, the waitress took our order. Another large group came in and inquired if the staff would be able to accommodate them, and they were assured that the restaurant could indeed handle all of the business. After 1 hour and 50 minutes, our group left, having received not one single item that we had ordered. No salad, bread, nothing. The other group left as well. There was not even the sound of activity in the kitchen, nor the smell of food. The bartender was serving the other table their drinks, and would occasionally be seen with a room service tray, leaving the kitchen to deliver to the room. With almost 500 people in our conference alone, one would imagine that a hotel/conference center would know how to properly accommodate the group in the area of dining. Very poor showing. Fortunately, there were 24-hour restaurants within walking distance, but by the time it became apparent that we would not be eating there, it was time for a meeting in the conference center, so many of us who had traveled long distances to be there did not have a chance to eat dinner (off-site) until almost midnight.
September 13, 2014
Rated 5.0 out of 5.0 by smu12 excellent smu location- very nice hotel
we stay there when visiting- they did change the sleep # beds that we loved to another bed which was good but not outstanding like the sleep #- the place is very well kept , great staff and service- we will return and would not stay anywhere else but here!!
September 10, 2014
Rated 3.0 out of 5.0 by BizTraveler17 Okay, Very Basic
Stayed there 4 nights for a business conference. Overall experience was fine. Generally room was clean except they missed cleaning it at least one of the days. Contacted them to let them know and someone brought me towels at 10pm, still had not cleaned. This was an issue since there were multiple people staying in room and the bathroom "really" needed cleaning. Finally got cleaned in afternoon of following day. Not sure what happned.
The lobby was well taken care of and clean. The staff was generally helpful. The food options at the hotel were sadly lacking especially for coffee and the servers were really not especially friendly or helpful. However, a short walk away there was a small outdoor mall area with some options.
The conference room was clean and organized but the seats were absolutely terrible--very cheap, very thin padding and outrageously uncomfortable especially for multiple days.
Overall, this hotel is a B as it is closely and conveniently located to Dallas Love Field, restaurants and the mall is only 5 minutes with a lot of food options. And, they had a free shuttle to the airport but does tend to run long on time.
Hotel is fine for short stays.
September 10, 2014