Rated 4.0 out of 5 by 186
Rated 5.0 out of 5.0 by Phe13 Great Place
I took into consideration price and location when booking my stay. I choose this Holiday Inn because of it's low rates as well as it's close proximity to the SMU campus. I was very pleased and even booked a trip for later in the year already.
July 7, 2014
Rated 5.0 out of 5.0 by Beatles Stay
Very pleasant. Very pleasant. Very pleasant. Very pleasant. Very pleasant.
July 7, 2014
Rated 3.0 out of 5.0 by SJBDALLAS Nice location, disappointing rooms
My wife and I stayed at this hotel for 4 days in July so that I could attend to some medical issues at a nearby hospital. We often choose Holiday Inn and are IHG Gold Members because our common destinations (San Francisco, London, Chicago) have great accommodations and locations.
We had some reservations issues initially when requesting a "mobility accessible" room but that was worked out prior to arrival thanks to a series of phone calls to the hotel. The Manager contacted me the day of my planned arrival to assure me that everything was worked out. When we arrived, an engineering manager met us at the side door made sure that we were all set--even obtained a small refrigerator for us 5 minutes after our arrival.
Admittedly, we were both on edge because of the reason for our stay. However, there were a variety of issues with the room. First, the shower leaks like you wouldn't believe. It's made for a wheelchair to roll into but the drainage wasn't designed properly so the water flows out of the shower and into the main bathroom as far as the carpet at the door. It was a shock the first night, but we adjusted after that and placed 2 full sized rolled up towels at the entrance of the shower to stop the water. We mentioned the issue to housekeeping and facilities but there was no solution.
The second issue was the AC unit. The fan ran all the time and it blew directly in the face of whomever ends up on the left hand side of the bed. We put a suitcase and the ironing board in front of it to divert the air from my face. After second night of the fan running all the time, making it almost impossible to hear the TV, and making the room humid, we went ahead and talked to the front desk. They sent maintenance over and he had to replace the whole unit. It worked fine after that (although the unit was just as loud so we only had issues hearing the TV whenever it kicked on).
Others have mentioned generous parking but it's worth noting that the northside parking appears to be shared by a few nearby businesses during the day. From my ground floor room, I observed people parking and then walking to the other business, NOT entering the hotel from the side door. This makes parking hard to find near the room during the day. At night (or if you move the car at lunchtime) it's no issue.
Finally, while others have mentioned service issues, we had none of these. All of the staff we came in contact with were courteous and very helpful.
July 7, 2014