Rated 3.8 out of 5 by 57
Rated 1.0 out of 5.0 by Tibbie63 Don't think this room had been cleaned at all!
When I checked in, I was told that this was an upgraded room--I would hate to see the others! There was no toilet paper or tissues in the room (I luckily had tissues in my purse); the bathroom was dirty (the mirror was filthy and there was toothpaste all over the counter); the light switch at the door is connected to nothing, so that you have to enter a dark room, though the lamp on the desk didn't light anyways; there was something yellow and sticky on the nightstand, that I put my hand in while trying to find a light in the dark room; there was a razor blade and lots of dead flies in the window; and I itched constantly from the sheets. I requested toilet paper the next morning and upon my return at 5:30 P.M., there was still none. So much for customer service. I suggest hiring someone who really wants a job and takes pride in what they do. Would not stay at this particular Holiday Inn again, ever!
June 26, 2014
Rated 2.0 out of 5.0 by gtrip Totally Dissappinted
I was totally disappointed with this hotel during my two week stay. Overall the location of the hotel and the quality of rooms is good with nice layout, furniture, TV and the bed. But even a small problem can destroy your overall experience.
I had to change my room twice because of problems, first with AC and next the wifi. And for the first time, I was asked by a hotel to work with THEIR internet service provider to solve wifi problems in my room. So, I had to spend my own time to call customer care, listen to hold music, open ticket, trouble-shoot and do follow ups.
I was also surprised to know a hotel that caters to business guests does not have a simple envelope to spare that I can use to post a letter. I had to wait for more than 10 minutes during check-in because the only person there was on the phone. Apparently the front desk is also handles phone bookings and since it involves discussing rooms, pricing, getting guest information, credit card etc. its a long drawn process.
The gym gives a very tired look and you don't feel like stepping into it. All equipment is worn down and looks greasy with sweat stains.
Overall, I'd say you'll find better places to stay in the same area at the same price point. So, make a better choice and avoid this place.
June 22, 2014
Rated 5.0 out of 5.0 by Power 24 excellent for the price
The price and convenient location was excellent! The room was clean and comfortable this was a very nice place to stay and we would stay there again!
June 19, 2014
Rated 1.0 out of 5.0 by The Jaskalens Disappointing Holiday Inn
We arrived expecting the kind of Holiday Inn we usually stay in on our trips. The high quality of the staff and services that we usually find at a Holiday Inn was nowhere in sight. The advertised High Speed internet in rooms was nonnon-existant. The room guide for restaurants at Hotel and elsewhere was missing and after asking for one were told they did not have anymore and could not get one.Maids did excellent job of keeping rooms clean,it was the customer oriented staff that did not live up to Holiday Inn standards.
June 19, 2014
Rated 5.0 out of 5.0 by Barb1106 Our rooms were very comfortable. We had two. One right across from each other. Very convenient. Staff helpful and friendly
Our rooms were very comfortable. We had two. One right across from each other. Very convenient. Staff helpful and friendly
June 18, 2014
Rated 2.0 out of 5.0 by Crozario Not the best for business traveller
This hotel does not provide complimentary breakfast. No buffest breakfast for guests seeking a quick breakfast. Shower curtains smell in the hotel rooms. Internet connection drops frequently with complicated internet password
June 16, 2014
Rated 4.0 out of 5.0 by cutchiebeth Clean rooms, Comfortable bedding and clean
CONTINUED COMPUTER ERROR...and 2 cards on file and she billed it anyway, as if I never said it she yessed me to death!!! said specifically it was a reward night and she said yes. WOW, THANK GOD for manager Bill he took charge and corrected the 2 errors! but still left me in a pickle regarding usage with debit card. All and all was a great room and had Bill not fixed the issue I wouldn't have recommend the hotel nor IHG rewards.
June 13, 2014
Rated 1.0 out of 5.0 by manchester98 not a great experience
usually love staying at holiday inn's but had a bad experience with this one. the little things like tv not working, wifi not working and no supplies in the bathroom were all enough to make the stay unenjoyable
June 9, 2014
Rated 5.0 out of 5.0 by Elaine57 Clean
Stayed at this hotel on our way home from Florida and found it to be very clean. Bathroom very clean and a wonderful continental breakfast. Would not hestate to stay at this hotel again and will do so in the very near future.
June 6, 2014
Rated 5.0 out of 5.0 by JIRJIR Nice place
This hotel was easy to find (just off of the exit) It was quiet and clean. The bar area was clean and the bartender was friendly.
June 5, 2014
Rated 4.0 out of 5.0 by KJETman Overnight stay
Hotel is obviously older and shows some signs of it, but mostly shows evidence of full makeover as well.
Room was clean and comfortable, excepting a burned out light bulb in bathroom, dirty vent in bathroom . Close proximity to several good dining options and even a nearby Walmart.
Front desk manager as wel as employee 'Jxxx or' deserve specail recognition.
Oh , and the hot fresh coffeee avaialble was a nice touch.
June 5, 2014
Rated 5.0 out of 5.0 by CPJC24824 Remodel Made a difference
Great hotel to stay at now that the completed the remodel.
June 2, 2014
Rated 2.0 out of 5.0 by traveler1111111 Function Party, too loud!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
loud teen party, up most of the night!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
June 1, 2014
Rated 5.0 out of 5.0 by Sglasgow Warmest Welcome
I checked into this location after a long family day in NYC. The gentleman ( Ricky ) who checked me was AWESOME. He was very accommodating and extremely helpful with directions. They are directly off I-84 and local to many restaurants. The hotel was newly renovated and rooms were very clean and comfy. I will definitely return.
April 17, 2014
Rated 3.0 out of 5.0 by dmc346 NEUTRAL
Property has as a way to go. Hairs in corner of bathroom floor.
Stairwell very unkempt, I spied used dental floss as well as other dirt and debris about. Had a general feeling of untidiness during the one night stay.
Inside door to stairwell opening has loose, soon to come off mechanism.
Bathroom basin very slow to drain. Bath tub OK.
HVAC operation exceptional.
GM is on the job I trust he will get support of upper management
to take care of details. He has a uphill battle.
April 6, 2014
Rated 5.0 out of 5.0 by Sonny52 Newly renovated, very convenient, comfortable; staff very attentive and responsive!
It is recently renovated property that looks and feels great. Staff was very professional and attentive to my needs. Property is located conveniently off the main highway and is surrounded by lots of restaurants and shopping options! I was pleasantly surprised and feel very comfortable in recommending this hotel!!!
March 24, 2014
Rated 3.0 out of 5.0 by Boiler7777 So So
At check-in, employee did not recognize me as a Platinum member. Overall, I don't really care about this, however there are benefits of a free drink or free points that come with this status which I did not receive.
Gym facilities were not very good. Treadmills made awful noises and I was afraid to use them and there was no disinfectant available to clean equipment.
Finally, the door did not properly close on my room. The place has been recently updated and the rooms are nice, but the new coats of paint appear to keep the doors from shutting properly.
All of this was also shared with the staff.
February 8, 2014
Rated 4.0 out of 5.0 by AndrewN Business Trip
Quick overnighter. Everything was fine. Would stay here again.
January 29, 2014
Rated 2.0 out of 5.0 by eferg91 no heat to greet
so - after checking in around 7pm on a thursday where it was 16 degrees outside - I was greeted with my room's heat NOT being turned on... it was almost as cold in the room as it was outside (minus the wind chill)...
not the way to invite me in after a 5hr drive.
January 27, 2014