Rated 3.7 out of 5 by 45
Rated 1.0 out of 5.0 Poor experience
Room was clean and moderately comfortable. Staff was not helpful with issues of mistake made on their end with confirmation of stay. Even after presenting them with email confirmation and follow up by sales manager the front desk acknowledged their mistake, gave a half hearted "sorry" and said there was nothing they could do.
September 14, 2014
Rated 1.0 out of 5.0 by ErickRex13 Not a good experience
The group reservation was messed up, even with confirmation numbers from the hotel management. One of my guests arrived only to find the hotel had booked her for the wrong night. When I showed the front desk the email confirmation directly from the hotel management to me, clearly stating the correct night, the guy at the front desk said "sorry, nothing I can do, we're completely booked." I didn't even get an offer to assist me in finding another location for my guest - the attitude was that you're on you're own and a half-hearted sorry. It's been two full days since I emailed the hotel manager about the mistake and I have yet to even hear back from him. Truly the worst experience I've had at a hotel the past few years. The heater in my room also set off the fire alarm. This is the last hotel I will ever choose in Danbury for myself or any of my business groups I bring to the area regularly.
September 11, 2014
Rated 5.0 out of 5.0 by MCB2 Overall nice place
My stay was very nice. Everyone that was working that weekend was very professional. The hotel was clean and well kept.
September 10, 2014