Rated 3.8 out of 5 by 41
Rated 5.0 out of 5.0 by Susie340 Clean Comfort
Room and common areas were spotless. Beds super comfortable.
September 3, 2014
Rated 1.0 out of 5.0 by 48372538759 Poor Experience with Poor Follow-Up
I had an issue during my stay, and although the staff was very helpful the next morning (promised to refund half of my bill), I am still waiting to be refunded.
September 1, 2014
Rated 1.0 out of 5.0 by mack52 Poor Poor Poor
Where to start:
Lost our reservations.
Told no rooms on first floor, but when the third member of our party came in he was given one.
Told front desk we were there for three nights but they apparently forgot because our room cards had to be updated each night to get into room.
Toilet didn't work (wouldn't fill up) called front desk and they sent up a young man who obviously knew nothing about toilets. He shook the handle and "confirmed" it didn't work. He said I'd get another room, but after waiting for 1/2 hour or so and not hearing called front desk and was told I'd need to come down and get new pass card and room assignment. I informed them they could bring that to my room, which they eventually did.
One of our party had no soap, shampoo or TV remote in his room.
Bar and barkeep were good, food not so much.
Junior at front desk was only ray of sunshine in the place.
Check out had no points for my Gold Elite membership and other two members of party who are Platinum also had none.
My company travels extensively and uses Holiday Inn almost exclusively, but this one is being taken off the list.
August 25, 2014