Rated 4.1 out of 5 by 154
Rated 5.0 out of 5.0 by Jazzed We had a great time
Our recent stay at the Crowne Plaza in Soutbury, CT was excellent. We attended the Litchfield Jazz Festival "after party" in the lounge where the musicians jammed and the atmosphere was great. The bar staff worked their butts off keeping up with everyone's orders. The accommodations were clean and comfortable....the hotel has a nice ambiance. Hope you'll make the "after party" an annual tradition.
August 16, 2013
Rated 5.0 out of 5.0 by Gang Good stay here
Good place to stay with good breakfast and comfortable bed.
August 9, 2013
Rated 5.0 out of 5.0 by Shawn728 Once again great service
During our stay there was a minor problem with the ac unit in our room. We received immediate assistance and we were dry happy with the way we were treats by the staff at this location.
August 9, 2013
Rated 5.0 out of 5.0 by Emily00 Great stay
Clean rooms, very helpful staff and great location. We would certainly stay at this hotel again. The front desk staff was extremely helpful in giving us directions during our stay.
August 8, 2013
Rated 5.0 out of 5.0 by psrees1962 Awsome Staff
My wife and I have stayed here three times and the reason is the staff made our stay. We have stayed in the king room which has the most luxurious bed and pillows led TV, Wi-Fi all the comforts you need to relax. The staff from Pricilla in the restaurant, Marybeth in the lounge to Ghazy our stay was worth every penny because they made us feel important which made us feel at home that's why we keep coming back. The food is exceptional the chef really knows how to prepare a meal. the next time you are in the area check out the crowne plaza you will enjoy your stay I know we did. Peter & Margie
August 7, 2013
Rated 5.0 out of 5.0 by SMF10 Nice lounge, food and staff
Zenib is an excellent person to run the front desk. She always makes the check in fun and unaventful.
August 1, 2013
Rated 5.0 out of 5.0 by TheLeastFavoriteGuest Great Place to Stay
The hotel staff is always polite, professional, and courteous. Zineb and Jordan always welcome guests with a smile and professionalism. The rooms are clean and the restaurant has some pretty good dishes! It's the only place I stay when I have to be there for business.
July 30, 2013
Rated 4.0 out of 5.0 by Blackjack1965 Bed Pillows
There should be different firmnesses, ours were all the same, very soft.
July 27, 2013
Rated 5.0 out of 5.0 by TJN53 Air conditioning and great service
After touring the fire watch tower in Southford Falls, in 96 degree heat, my wife called to see if our room would be available an hour earlier than we expected.
It was and we appreciated it.
The restaurant was exceptional and we ended up having breakfast there the next morning.
July 27, 2013
Rated 5.0 out of 5.0 by HEARTH12 Best Staff!
I travel there at least once a month for work. Crown has the friendliest staff by far. Rooms are comfortable & the food is very good there as well.
July 26, 2013
Rated 5.0 out of 5.0 by george2001 All around great stay
The hotel was comfortable and the service staff were very attentive. I would stay there again without a second thought. Buying breakfast while paying for the room was an excellent option. The breakfast was delicious, plentiful and a nice variety.
July 26, 2013
Rated 5.0 out of 5.0 by Jaybo1971 Superb staff and ambience
Comfortable and quiet room. Received top notch guest service treatment from Zineb and Jordan. Sarah also provides exceptional food and beverage service!
July 23, 2013
Rated 3.0 out of 5.0 by MDLawlor Poor Customer Service Restaurant Staff
My family found your staff very rude in the restaurant.
If I had been with them, the general manager would have been confronted and the room written off on Crowne Plaza
July 19, 2013
Rated 1.0 out of 5.0 by SeasonedTraveler720 ZERO hot water/Bad HVAC
The hot water in my room was less than optimistic Monday thru Thursday. Friday, I had absolutely no hot water for my shower, just cold tap with the handle to full heat. The air conditioner was terribly outdated, and the thermostat cover rattled on the unit with temporary fixes holding to no prevail. Furthermore, the AC did not have a simple Fan Only Option, that was working anyway. I sleep with a fan on every night to drown out noise, obviously not an option here. As far as drowning out noise was concerned, I stay in hotels every week, Monday-Friday. Never have I had the clarity of conversations in the next room as I did at this establishment. That's not to say the couple was speaking exceptionally loud, the walls were just that thin. The entire facility seemed very outdated and in need of an entire renovation.
I stayed at this Crowne Plaza to help achieve my points status. I am a Platinum Elite Member and usually find the Crowne Plaza brand to be a good brand. This hotel, however, has put a sour taste for the branding in general.
As previously stated, I am a Platinum Elite member and hope the NEW IHG, or whatever they're calling themselves now, takes this review to heart. I don't often write reviews on hotels as I'm at one on a weekly basis, but this is fitting of everything I have written.
Upon further reading of previous guests, the issues I've had with this hotel have been experienced multiple times by others over the course of years. I can only assume that the hotel management does not care enough to take these reviews to heart and I will use the best method of advisement, word of mouth, to demote this particular IHG property.
July 7, 2013
Rated 3.0 out of 5.0 by lou6565 Noisy Air Conditioner
Complained to staff in the AM after spending nite. The air conditioner was constantly on and very noisey;the cover for the unit was dislodged and not on properly. We were in Ct for a funeral time was tight and important for the wife to get a good nites sleep unfortunately it didn't happen.
Location was great. Had 2 rooms one for daughter and other for wife and Me
June 24, 2013
Rated 5.0 out of 5.0 by debw23 comfortable Beds and excellant front desk employees
We have been to the Crowne Plaza in Southbury, CT several times over past few years. The rooms are very clean and the beds are extremely comfortable. The front desk employees are professional and courteous. They acknowledged us by name every evening when we arrived back to the hotel and after a long day of work. That was very refreshing to us as you don't receive that service at too many places these days. Would not consider staying at any other hotel when we go to CT.
June 23, 2013
Rated 5.0 out of 5.0 by MarkNVSL Fantastic Hotel
I was based in the
Southbury, CT region for 7 months. I ended up staying at the Crowne Plaza enjoyed the experience. The staff was very friendly, knowledgeable, excellent service and wonderful accommodations. The food was fantastic and the rooms were clean and organized.
Would highly recommend this hotel!
June 17, 2013
Rated 5.0 out of 5.0 by USMC3011 Entire Staff was friendly and helpful.
The service was above average from the Front Desk to the Restaurant/ Lounge. I had a problem with the first set of Card Keys issued so the man at the front desk made sure to issue brand new Keys which worked fine. He was very apologetic but these things do happen to us quite frequently. 3 out of 5 times on this trip alone. We had a very pleasant stay and I would highly recommend this Hotel.
June 16, 2013
Rated 4.0 out of 5.0 by Janie3242 Jane
Very reasonably priced, convenient location for reason of my visit.
Excellent front desk staff, so helpful----extra kudos to Jordan who is a real asset to your organization!.
Room very comfortable.
Breakfast Buffett was very good & had several different choices.
Toilets needs to be replaced with handicap ones. Way too low for anyone tall, any kind of knee surgery especially total knee replacements.
June 14, 2013
Rated 5.0 out of 5.0 by Okie1 Great Staff and Great place to stay.
I have stayed here many times over the last 3 years.The staff really treat you great. Zineb ,Natalie, Jordan ,Dean and Sean do a fantasic job which makes my stays there so nice. The rooms are comfortable, the restaurant menu is very good and has had new items added recently.I wish more of the hotels I stay at across the country were like this one.
June 12, 2013
Rated 5.0 out of 5.0 by Shawn728 Great everything
Room was awesome
Service was excellent
I am coming back with another family this summer because of the fantastic experience. I will also return next year for the same race weekend.
June 7, 2013
Rated 4.0 out of 5.0 by Sanasino Memorial day weekend
I spent the memorial day weekend at the Crown Plaza for a convention, the service was excellent , the food was great, the staff was very helpful, the only 2 things I did not like were the view from my window looking at all the AC's on top of the hall and the quality of the 2 mattresses in my room, I wished I had a better view and better mattresses, other than that it was a good weekend.
June 1, 2013
Rated 3.0 out of 5.0 by Fs222 Limited hot water in shower.
The staff was very helpful. Room was very nice. There was a lack of hot water on shower(COLD) . The lounge needs an update very tired looking.
May 26, 2013
Rated 4.0 out of 5.0 by Go2College4WorkSG Good, Clean, Comfortable for Travel
I stay here frequently when traveling through the I-84 corridor of Western CT and always enjoy! Right off of the highway, so easy access on/off, great hotel bar & restaurant, and always clean and comfortable.
May 18, 2013
Rated 5.0 out of 5.0 by Mairzy 90th B'day Party
We chose Crowne Plaza for its convenient location; it is right off the highway for those traveling a distance, as many were, and it is in the greater Waterbury area, where most other family members live. However, we were choosing it "sight unseen", and could only hope that it would prove a good choice. In every way, it exceeded our best expectations, as indicated in our "guest experience rating", and this assessment has been reiterated by many of our guests. This was a very special event for our family, and we thank you!
May 17, 2013
Rated 5.0 out of 5.0 by lindyhop very comfortable bed,great service
My recent 4 day stay at this hotel was wonderful for me and my 15 year old golden retriever,Tammy. I needed to have room service for all meals, and the food was excellent,service prompt ,and staff from personnel at front desk to maintenance were cheerful, helpful, meeting all of my needs. Would highly recommend a stay here!
May 15, 2013
Rated 5.0 out of 5.0 by Lainie51 Outstanding Customer Service
I thoroughly enjoyed my experience at this hotel..The staff was very helpful, and courteous, and the rooms were very comfortable.
I was pleasantly surprised to have the buffet breakfast included as well..which was excellent.
I would return to this hotel if my travel brings me to this area once again.
May 4, 2013
Rated 5.0 out of 5.0 by fraggle75 Great hotel and friendly staff
Zineb and Jordan are top notch. Greeted each afternoon with a smile and they are always willing to do the right thing to make the stay more enjoyable.
Rooms were clean and food was good. All in all, a very pleasant 2 week stay!
April 30, 2013
Rated 1.0 out of 5.0 by Keeloi79 Skip this hotel and stay elsewhere
I was immediately greeted as a Gold member and given a bottle of water and cookie. However that was the only good thing about this location. The internet service worked sporadically and was unusable during most of my stay. There is no fridge or microwave in the hotel rooms forcing you to eat in the overpriced on-site Arrowhead restaurant (I paid $26 for an overcooked 6-8oz sirloin and $18 for Penne and marinara sauce). The breakfast buffet consisted of 3 or 4 items and was entirely overpriced. The parking area was not lit up enough. On the day I was checking out I received incessant calls as to when I was going to depart my room. I had already informed the desk I would be checking out late. The final straw was when a woman called and said "sir, I need you to leave now so that house keeping can clean the room" was the last straw. I will never stay at this hotel again.
April 22, 2013
Rated 2.0 out of 5.0 by User23 Only hotel in town
And they know it. The staff is great, very friendly an helpful.
Food is not even mediocre, I went to McDonald's instead of the FREE breakfast buffet.
Heat and A/C is incredibly inconsistent. Had to run it up to almost 80 to get the room comfortable in the evening then down to 72 in the middle of the night since I was roasting.
April 18, 2013