Rated 4.2 out of 5 by 169
Rated 4.0 out of 5.0 by Caz65 Spacious room, good service, great fitness suite
Staff were professional, room clean and comfortable. Doors in corridor rather noisy and a squeaky floor upstairs woke me earlier than I had hoped. Great to have complimentary use of the adjacent pool and gym. Great value for money. Entrance and bar a bit dingy and tired-looking - could do with brightening up. Also, while bar staff were friendly and polite, service was very slow - possibly not enough staff on duty? Didn't affect overall stay, which was very pleasant, comfortable and would definitely go again.
August 17, 2014
Rated 4.0 out of 5.0 by J0007 Comfortable stay
All good with exception of breakfast, peeking at the guest record it looked as we were some of the last for breakfast. Food was not hot enough and with just warm plates half way through eating our food it was cold.
August 16, 2014
Rated 5.0 out of 5.0 by dallas48 Superb accessible facilities
As a disabled guest, I was highly impressed by the accessible facilities supplied. The wet room was extremely large, with both an overhead shower and hand-held one. There were plenty of grab rails, and a chair for sitting on under the shower. I use crutches permanently, but had I been in a wheelchair, there was ample room to move around in one. The one thing I would have loved to have had was an electric adjustable bed - I tend to seize up overnight, and to be able to gradually sit up would have been extremely beneficial. All in all though top marks to Holiday Inn for really thinking through what facilities a disabled person requires.
August 15, 2014
Rated 5.0 out of 5.0 by iansue slept like a log bed was so comfortable
I got to the hotel so tied I just wanted a hot shower and a
comfortable bed so after a glass of wine from the bar I went to my room and found everything I needed
I got one of the best nights sleep I'v had for a long time
August 14, 2014
Rated 5.0 out of 5.0 by Vintage59 Best in hotel stay in years
Absolutely faultless in every way. Everything just worked like clockwork.
We were looking for a hotel to accommodate myself / my wife plus my two elderly and rather frail parents in order to visit friends in Barnard Castle. We booked fairly closely to our date and the hotel were able to meet our needs for an accessible room for my folks which was next door to our own. The check in staff were very efficient and made sure that my folks didn't have to wait around too long.
As we had spent 5 hours on the road we rested up before heading to the in- house restaurant for a great meal at great value. Once again the staff were very attentive and we thoroughly enjoyed the experience.
The first nights sleep was very comfortable and we awoke refreshed for the day ahead. Breakfast was excellent - plenty of choice despite the fact that the room was quote busy, plus smiling staff - just the right start to the day.
We visited with our friends and returned to the hotel late afternoon where my wife and I used the pool and sauna while my folks rested up. Everything was clean and, once again, the staff were very friendly asking how we had enjoyed the day and providing pointers about the local area. After an early nightcap we retired for another night's restful sleep.
Another great breakfast on our last day then we asked for a checkout extension in order not to have to hurry my folks. No problem.
All in all our stay was 5 star. Thank you Holiday Inn for a great experience. We will default to HI for our next family weekend soon.
August 12, 2014
Rated 5.0 out of 5.0 by 65RDM friendly and attentive staff
an overnight birthday celebration spent with a few fiends was most enjoyable in the welcoming and comfortable hotel
August 7, 2014
Rated 5.0 out of 5.0 by Mr.Lumsden minimoon
Cracking hotel, friendly staff, superb restaurant, great room, lovely little pool with excellent steam room and sauna.
I would highly recommend this hotel.
August 6, 2014
Rated 5.0 out of 5.0 by Andy62A whitby
stopped off on the way to Whitby as I/we have been passed this hotel many times
August 6, 2014