Rated 5.0 out of 5.0 by Tetley Great service
Fantastic room with a large comfortable bed. Room service was quick and food was excellent. Would definately stay here again.
May 16, 2013
Rated 3.0 out of 5.0 by RoyandWendy A 1 NIGHT STAY
THE DECOR AND CLEANLINESS OF THIS HOTEL IS VERY GOOD , BUT UNFORTUNATLY WE HAD A POOR ROOM, WE HAD BOOKED A TWIN ROOM BUT WERE GIVEN A DOUBLE, THE DOUBLE BED WAS ONLY JUST BIGGER THAN A SINGLE, THE ROOM WAS VERY SMALL A JOB TO MOVE ARROUND IN IT. THE FAN IN THE BATHROOM WAS SO NOISY AND STAYED ON FOR AGES AFTER YOU TURNED THE LIGHT OUT, AS A PLATINUM PRIORITY MEMBER I EXPECTED BETTER
May 16, 2013
Rated 5.0 out of 5.0 by Noddyandbigears Another Good Night
I had informed the hotel would not arrive until late but they were prepared and informed and I was well received as a priority club member. I have stayed here now about 4 times in the last few months and the staff begin to get to know you, are warm,friendly, accommodating and receptive.
I ate in the hotel 'Italian restaurant' and to be honest had the best soup and fish dishes I had eaten in a long time
Good enjoyable stay.... until the next time
May 15, 2013
Rated 5.0 out of 5.0 by HenryG Great Place to Stay
Great hotel, fantastic staff, food is superb would stay again and again no problem
May 15, 2013
Rated 3.0 out of 5.0 Not as good as expected
A good location and nice rooms but very noisy. Main light in room did not work and tv system failed during the evening and did not get fixed until following day. The wifi which was free was so poor it was unusable I would much rater pay for a decent connection.
Tray charge of £4.50 and when food turned up no sauces and very average really felt they don't care
May 14, 2013
Rated 3.0 out of 5.0 by badalicat7 Absolutley terrible breakfast
room 016 was fantastic cant fault it at all. Comfortable bed, clean and great temperature.
Cooked breakfast on the other hand was a disgrace. I wouldn't had given it to my dogs. Sausages were cold and seemed leftover from day before. bacon was smoked 9not good for me as i was not aware horible, horible stuff) mushrooms were like bullet n cold, no fried eggs, just disgusting. it really was like it had been there for days. hence to say i left it. dissappointed after having a failed evening meal at a recomended Indian in Yarm so woke up very hungry. Wont stay here again unless no where else available.
May 14, 2013
Rated 5.0 out of 5.0 by MVP13 Lovely Stay,
Great Hotel, very new and modern, comfortable bed, although we did feel like we were sinking in towards the middle but still slept well. The free Kit Kats and water were a nice unexpected touch.
Breakfast was good except the lack of hash browns which is a major error in my eyes! Also the beans were a bit sloppy, obviously not from a major brand we all know and love!
Otherwise we had a great stay, the hotel is pretty grim looking from the outside but once you get inside it's lovely and the staff were also friendly.
May 12, 2013
Rated 5.0 out of 5.0 by Piggman Excellent all-round
We booked this hotel to attend our son's passing-out at Catterick barracks, so chose the venue for its location. We were very pleasantly surprised by the standard of nearly every element of our stay, and ended up extending our visit.
The hotel has been beautifully refurbished, and the bar, restaurant and lounge areas are all very comfortable and well presented.. Our room was clean, comfortable and had all the facilities we wanted with an excellent bathroom / shower. The (Italian) restaurant was so good we ended up eating nowhere else during our stay (unusual for us, we normally explore). Breakfast was also very good.
The gym facility (includes a swimming pool) is very good- a high standard of equipment and free to guests, which was another pleasant surprise.
The stand-out thing about our stay was that the staff at the hotel and restaurant were so accommodating, nothing was a bother. I asked to take a pot of coffee from breakfast up to the room and was told it would be taken up for me, it arrived only a minute after I got back upstairs, and I was charged nothing for this (I hope I'm not getting anyone in trouble here). There is definitely a great culture of customer service here, and I will have to get my other son to join the army so I can return...
I did say nearly everything was perfect - the only fly in the ointment was the dog-slow speed of the (again free) wifi connection. Apart from that I cannot praise this hotel highly enough.
May 9, 2013