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Rated 4.2 out of 5 by 167 reviewers.
Rated 5.0 out of 5.0 by Superb accessible facilities As a disabled guest, I was highly impressed by the accessible facilities supplied. The wet room was extremely large, with both an overhead shower and hand-held one. There were plenty of grab rails, and a chair for sitting on under the shower. I use crutches permanently, but had I been in a wheelchair, there was ample room to move around in one. The one thing I would have loved to have had was an electric adjustable bed - I tend to seize up overnight, and to be able to gradually sit up would have been extremely beneficial. All in all though top marks to Holiday Inn for really thinking through what facilities a disabled person requires. August 15, 2014
Rated 5.0 out of 5.0 by slept like a log bed was so comfortable I got to the hotel so tied I just wanted a hot shower and a comfortable bed so after a glass of wine from the bar I went to my room and found everything I needed I got one of the best nights sleep I'v had for a long time August 14, 2014
Rated 5.0 out of 5.0 by Best in hotel stay in years Absolutely faultless in every way. Everything just worked like clockwork. We were looking for a hotel to accommodate myself / my wife plus my two elderly and rather frail parents in order to visit friends in Barnard Castle. We booked fairly closely to our date and the hotel were able to meet our needs for an accessible room for my folks which was next door to our own. The check in staff were very efficient and made sure that my folks didn't have to wait around too long. As we had spent 5 hours on the road we rested up before heading to the in- house restaurant for a great meal at great value. Once again the staff were very attentive and we thoroughly enjoyed the experience. The first nights sleep was very comfortable and we awoke refreshed for the day ahead. Breakfast was excellent - plenty of choice despite the fact that the room was quote busy, plus smiling staff - just the right start to the day. We visited with our friends and returned to the hotel late afternoon where my wife and I used the pool and sauna while my folks rested up. Everything was clean and, once again, the staff were very friendly asking how we had enjoyed the day and providing pointers about the local area. After an early nightcap we retired for another night's restful sleep. Another great breakfast on our last day then we asked for a checkout extension in order not to have to hurry my folks. No problem. All in all our stay was 5 star. Thank you Holiday Inn for a great experience. We will default to HI for our next family weekend soon. August 12, 2014
Rated 5.0 out of 5.0 by friendly and attentive staff an overnight birthday celebration spent with a few fiends was most enjoyable in the welcoming and comfortable hotel August 7, 2014
Rated 5.0 out of 5.0 by minimoon Cracking hotel, friendly staff, superb restaurant, great room, lovely little pool with excellent steam room and sauna. I would highly recommend this hotel. August 6, 2014
Rated 5.0 out of 5.0 by whitby stopped off on the way to Whitby as I/we have been passed this hotel many times August 6, 2014
Rated 5.0 out of 5.0 by Very enjoyable stay; excellent customer service We have stayed at many Holiday Inns, previously, and this one didn't necessarily inspire confidence from the outside: just off a roundabout off the A1. However, as soon as we arrived at reception, the experience picked up. Every member of staff, starting with the receptionist, was outstanding, and seemed genuinely concerned with our having a good stay. We had booked an executive room (the only twin room available when we booked), and this was huge, well appointed, and well equipped. Everything worked, and the beds were extremely comfortable. Situated well away from the road, albeit with a view of the inside workings of the hotel, the room was very quiet, with no road noise from the nearby A1. We ate in the Italian restaurant that night, and enjoyed a wonderful meal. Breakfast, the next morning, was fine, although there was a significant wait at the hot breakfast counter where several items seemed to run out at the same time, and seemed to take a long time to arrive. However, this notwithstanding, the breakfast was much enjoyed. The inside of the hotel is full of lovely Art Deco features, and the signage matches this, too. Although there are many signs of Holiday Inn corporate image, even this is replaced by the Art Deco signage. If in the area, again, I wouldn't hesitate to stay here, and cannot commend the staff highly enough. August 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel with very friendly staff I stay at this hotel on a regular basis and I have never been disappointed. The rooms are very modern and always clean. The beds are very comfortable. You get complimentary water and orange juice in the fridge and a choc bar and there are tea making facilities. There is an excellent pizza restaurant in the hotel which also serves excellent pastas and you can also eat old favourites such as fish and chips in the bar area. The staff here are very helpful and friendly. There are also gym facilities available in the health club but I have never had time to use them. All in all excellent. Mr Solomon August 2, 2014
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