Rated 4.2 out of 5 by 205
Rated 5.0 out of 5.0 by Temp Tenant Good Value All Rounder
No Complaints about anything good value for money for the wedding venue I had to attend.
October 15, 2014
Rated 4.0 out of 5.0 by LondonPeter1 Excellent Hotel Badly let down by Receptionist
I've stayed at this hotel about ten times in the last 3 years and my past reviews have always commented on the excellent customer service given by all the staff I had encountered on my stays. This is still the case but with one notable exception.
As I checked in, as a platinum member of the IHG loyalty programme, I asked for an upgrade to an Executive room for myself and my partner. The receptionist, Rebecca, without even accessing the hotel's booking system told me that their were no executive rooms available. Whilst the tone of her voice was pleasant enough, her body language told a completely different story (hostile & defensive) and I strongly suspected she was deliberately denying me an upgrade to which I would be entitled if an executive room was available (platinum members are entitled to an upgrade if a room is available). My partner, standing with me was neither welcomed nor even acknowledged. Consequently, the first thing I did on entering the room we had been allotted, was to check the online booking system and it was of no surprise to me to find at least 6 executive rooms available for the whole duration of our stay. The only conclusion I could reach was that Rebecca had, as suspected, tried to deny me an upgrade by telling deliberate lies. To the best of my knowledge, I have never met Rebecca before and I am at a loss to understand why she would act in such an unprofessional discriminatory manner.
I immediately returned to the reception and talked to another receptionist, who after checking the hotel's booking system, confirmed executive rooms were available. We were immediately moved to an executive room. The experience at check in can often "set the scene" for a guest's stay - this episode with Rebecca left a "nasty taste in my mouth"
The first evening here we ate in Fratello's, the hotel's Italian restaurant - we had a nice meal served by a very friendly server, Abbi. Only one comment - the main course could have been warmer.
We had breakfast both mornings - really good choice. We appreciated the excellent customer service given by Gregg - also liked his sense of humour!
The second evening we ate in a local gastro-pub - The Shoulder of Mutton in nearby Middleton Tyas - a really good meal - well recommended.
I have raised the issue of "missing" loyalty points on expenditure in the restaurant and bar on a number of previous occasions and to date this has not been rectified. However, Amelia, one of the duty managers, assures me the route cause of this has now been identified and will shortly be rectified.
It is interesting to note that I posted a similar review on Trip Advisor about 1 week ago but it seems the Hotel have chosen not to respond to that review even though more recent reviews have had a response.
October 11, 2014
Rated 5.0 out of 5.0 by Ski-tart Enjoyable stay definitely will use again
Had a very enjoyable stay, unfortunately dinner took longer than would have liked but manager recognized this and offered apology with a deduction to dinner bill which we thought was very good customer service. Rooms spacious and very comfortable. Made use of the pool which although small hit all the right notes. Staff all very nice and friendly. Will definitely use this venue again.
October 9, 2014
Rated 5.0 out of 5.0 by mjp2435 Great service
excellent hotel for business use in a great location central to a lot of good areas
October 7, 2014
Rated 5.0 out of 5.0 by ARTLISTER GREAT HOTEL EXPERIENCE
WE STAYED HERE FOR A WEDDING NEARBY SO A LOT OF GUESTS WERE ALSO STOPPING HERE AND THE STAFF COPED WELL . IT IS THE FIRST TIME WE'VE STAYED HERE ALTHOUGH PASSED IT ON MANY OCCASIONS AND WAS VERY PLEASED WITH ITS CURRENT INCARNATION AND WOULD RECOMMEND IT FOR A STAY IF YOU NEED TO BE ANYWHERE IN THE AREA
September 30, 2014
Rated 4.0 out of 5.0 by farmergiles02 all round great service
Had an excellent time at the Holiday Inn at Scotch Corner, which has now become my main stop of when in the North East. The facilities are second to none with a modern well equiped gym and leisure centre where you can either relax or work off your daily stress.
I would highly recommend here for anyone working in the North East
September 23, 2014
Rated 3.0 out of 5.0 by Cavey1968 Ideal stop over on the way to Scotland
The hotel is ideally placed on route to Scotland from the South. Hotel is just off the main road. Overall good facilities for an overnight accommodation.
September 22, 2014
Rated 5.0 out of 5.0 by KPR1 Another Excellent Stay
Good Location as a stopover breaking a long journey.
Lovely Hotel, excellent staff, nice Italian Restaurant. Looking forward to return. Only down side was my room was located at the top of the first floor stairs, and the occasional noise of people passing and using the lift disturbed my sleep. Requested on my next stay to be further down the corridor. Didn't have time to use the leisure club.
September 18, 2014