Rated 5.0 out of 5.0 by Noddyandbigears Another Good Night
I had informed the hotel would not arrive until late but they were prepared and informed and I was well received as a priority club member. I have stayed here now about 4 times in the last few months and the staff begin to get to know you, are warm,friendly, accommodating and receptive.
I ate in the hotel 'Italian restaurant' and to be honest had the best soup and fish dishes I had eaten in a long time
Good enjoyable stay.... until the next time
May 15, 2013
Rated 5.0 out of 5.0 by HenryG Great Place to Stay
Great hotel, fantastic staff, food is superb would stay again and again no problem
May 15, 2013
Rated 3.0 out of 5.0 Not as good as expected
A good location and nice rooms but very noisy. Main light in room did not work and tv system failed during the evening and did not get fixed until following day. The wifi which was free was so poor it was unusable I would much rater pay for a decent connection.
Tray charge of £4.50 and when food turned up no sauces and very average really felt they don't care
May 14, 2013
Rated 3.0 out of 5.0 by badalicat7 Absolutley terrible breakfast
room 016 was fantastic cant fault it at all. Comfortable bed, clean and great temperature.
Cooked breakfast on the other hand was a disgrace. I wouldn't had given it to my dogs. Sausages were cold and seemed leftover from day before. bacon was smoked 9not good for me as i was not aware horible, horible stuff) mushrooms were like bullet n cold, no fried eggs, just disgusting. it really was like it had been there for days. hence to say i left it. dissappointed after having a failed evening meal at a recomended Indian in Yarm so woke up very hungry. Wont stay here again unless no where else available.
May 14, 2013
Rated 5.0 out of 5.0 by MVP13 Lovely Stay,
Great Hotel, very new and modern, comfortable bed, although we did feel like we were sinking in towards the middle but still slept well. The free Kit Kats and water were a nice unexpected touch.
Breakfast was good except the lack of hash browns which is a major error in my eyes! Also the beans were a bit sloppy, obviously not from a major brand we all know and love!
Otherwise we had a great stay, the hotel is pretty grim looking from the outside but once you get inside it's lovely and the staff were also friendly.
May 12, 2013
Rated 5.0 out of 5.0 by Piggman Excellent all-round
We booked this hotel to attend our son's passing-out at Catterick barracks, so chose the venue for its location. We were very pleasantly surprised by the standard of nearly every element of our stay, and ended up extending our visit.
The hotel has been beautifully refurbished, and the bar, restaurant and lounge areas are all very comfortable and well presented.. Our room was clean, comfortable and had all the facilities we wanted with an excellent bathroom / shower. The (Italian) restaurant was so good we ended up eating nowhere else during our stay (unusual for us, we normally explore). Breakfast was also very good.
The gym facility (includes a swimming pool) is very good- a high standard of equipment and free to guests, which was another pleasant surprise.
The stand-out thing about our stay was that the staff at the hotel and restaurant were so accommodating, nothing was a bother. I asked to take a pot of coffee from breakfast up to the room and was told it would be taken up for me, it arrived only a minute after I got back upstairs, and I was charged nothing for this (I hope I'm not getting anyone in trouble here). There is definitely a great culture of customer service here, and I will have to get my other son to join the army so I can return...
I did say nearly everything was perfect - the only fly in the ointment was the dog-slow speed of the (again free) wifi connection. Apart from that I cannot praise this hotel highly enough.
May 9, 2013
Rated 5.0 out of 5.0 by LondonPeter One of the best Holiday Inns
I've stayed at this hotel on 6 occasions in the last 2 years. All stays have been really good experiences. The rooms are really spacious and clean. The rooms also have modern TVs that have the function to record programs - very handy. The hotel has a very good Italian themed restaurant - I've had some excellent meals there. The bar (Art Deco style) has a very good atmosphere.
The biggest asset of this Hotel is the very welcoming and customer service focused staff - a special mention for Stuart - who provided a warm welcome and excellent service at breakfast.
The Hotel has a large warm swimming pool - a good facility.
In a previous review on Trip Advisor ( Jan 2013) I described this hotel as the best Holiday Inn I'd ever stayed at. However, the excellent customer service provided by the staff is in danger of being negated by the apparent inability of the hotel's management to respond to and rectify complaints from guests. As a platinum member of the loyalty programme, I'm meant to earn points not only for the cost of the room but also for anything I spend in the bar and restaurant. On every stay at this hotel, although points have been awarded for the cost of the room, no credit was given for the spend in the restaurant/bar. It is an irritation to have to submit a "missing points" form and submit a copy of the hotel's invoice to get the error corrected. On 2 occasions I've mentioned this situation to reception staff when checking in. Following my last stay in December 2012 I telephoned the hotel and spoke to the employee who dealt with loyalty points and was informed, after she looked into the situation, that there was a software error that needed to be corrected. Four months later, the situation has not been rectified. All other IHG establishments seem to get this right first time! I note that other guests have raised this issue in reviews - so why no action? The TV system has the function to record programs (much appreciated) but the system time is set about 10 minutes ahead of normal time with the result any program recorded terminates early and the end of the program is lost. I reported this to reception staff in December 2012 - but this problem still existed in April 2013. What is the point of guests reporting problems if management are not going to ensure ongoing problems such as those I've highlighted are rectified.
May 6, 2013
Rated 4.0 out of 5.0 by Smudger63 great experience
Its nice to see this once well known hotel,renewed to past glories..Nice rooms and love the italian restaurant,nice to see your food being prepared and cooked in front of you.All rooms well appointed and ample car parking for all.
April 27, 2013