Rated 4.1 out of 5 by 119
Rated 1.0 out of 5.0 by OftenHere67 Allocated Dirty Room!!!
Reception staff discourteous (blamed this on being "in training").
Not provided information I requested relating to Wi-Fi access code. Just had an envelope pushed into my hand which did not contain the relevant information.
Allocated room that was still (unbelievably!) occupied by the cleaner.
Took 40 minutes to be allocated new (cleaned) room.
Very poor follow up customer service.
Side dish of food was over-cooked - reported to waiter who just apologised, no offer to replace/refund cost.
Had to wait to check out due to "system running", which made me late.
All in all very poor experience - which is most unlike Holiday Inn or Holiday Inn Express -
This particualr hotel gives the brand a very (unwarranted) bad name!! Which is a huge shame as the location is perfect for me.
October 28, 2013
Rated 5.0 out of 5.0 by jfmcm Excellent Hotel, Friendly Staff and Good Night Sleep.
Lovely hotel. Had a really nice stay. Good night sleep, comfortable and clean with friendly staff.
Would definitely use this hotel again and recommend t to others.
October 27, 2013
Rated 4.0 out of 5.0 by jimtemp Once again, good service
Having passed this hotel for many years I have discovered now that is ideal for me on my trips north and south. The restaurant and staff are particularly good.
October 15, 2013
Rated 4.0 out of 5.0 by LarryD14 The Best Food In Cumbria &..........................
Even though the reception staff were lacking the excellent 'Italian restaurant Frat....... was superb with very good staff especially the head waiter and chef- cooked to request. The hotel has recently had a good refurb but our bed (comfortable) had a tearing/cracking noise in the bottom corner near TV (as you enter room) that was off putting.
The receptionist did not even want to see my priority club card and we certainly didn't benefit having it- no room upgrade or paper in the morning (even though we requested a paper).
October 11, 2013
Rated 4.0 out of 5.0 by PhilTheHill1 A pleasant night with Friends and Family
Food was excellent, service attentive, prices (both bar and restaurant) reasonable. - a pleasant experience!
We stopped in a family room (201) - Clean & spacious although there was a little (recent) water damage to the ceiling around the A/C duct. - A minor point, which did not affect our stay.
I'd definitely recommend this hotel.
October 9, 2013
Rated 2.0 out of 5.0 by Trustees04 So different from last time
I did not book a twin disabled room, but I was given one. I asked at reception why I had a bright green light on my ceiling. I was told it was for fire regulations, but it lights up the whole room and kept me awake.
I was asked if I would like a complimentary newspaper in the morning, oh yes please, I don't know when it will be delivered, but I am still waiting.
My tea at breakfast was cold and my orange juice was tepid.
When i stayed here in April 2013 i could not praise it highly enough, not so this time I'm afraid
October 7, 2013
Rated 4.0 out of 5.0 by joebatts handy location
chosen for location. hotel in good order although stayed there three times and three times had issues. would have to agree with other negative reviews re breakfast, sort guys..
October 5, 2013
Rated 5.0 out of 5.0 by Croft26 Excellent overall experience
Having passed this hotel many times over the years finally decided to stay there and was very impressed. The refurbishment has been completed very tastefully, the room was comfortable and spacious, the restaurant was great and the staff very friendly and helpful. The swimming / health club also came up to the same standard.
On the basis of this stay would highly recommend the hotel for anyone travelling to/through the area.
October 2, 2013
Rated 4.0 out of 5.0 by Weegieexplorer Nice modern comfortable room good value
Very good standard of room for price. Cut above basic level hotels in terms of modernity of room mixed with warmth/comfort. Didn't eat there so can't comment on that, but restaurant area and bar looked well done.
Great location if you're visiting NE from Scotland (or I guess from other areas!) and want good access in and out.
October 1, 2013
Rated 1.0 out of 5.0 by linchmere poor breakfast and no TV
Whilst the location and ambience of the hotel was fine, two things spoilt my stay.
The TV remote was faulty and I could not turn the TV off, change channels etc. I asked for help and a replacement remote was brought up, but other than turning the TV on it did not work either.
The breakfast buffet was inedible. The food had obviously been cooked way before it was needed and was under lamps to keep it hot. The bacon was so hard you could snap it and the eggs and sausages were similarly overcooked. The staff said they could not replenish it till it was gone - it is probably still there!!
Not the usual Holiday Inn standard.
October 1, 2013
Rated 5.0 out of 5.0 by Retireeurope Very nice Hotel
The facility is very upscale, parking is plentiful, security of the property is some of the best ever.
We had an Executive room and it is on par with any other brand we use. The room was clean, large and well thought out. The bath room was excellent, even had a window. The attached Italian restaurant had good food at a fair price. The staff was helpful and pleasant. We will stay again in the future.
September 20, 2013
Rated 5.0 out of 5.0 by Duffdaddy Scotch Corner
Nice comfortable hotel. Just had the pizza in the bar which was excellant. Helpful staff would certainly stay here again.
September 17, 2013
Rated 4.0 out of 5.0 by J0007 Stop over
Received a very warm welcome, throughout our short stay the staff at all times were friendly and very helpful. Our evening meal in the restaurant was excellent.
One small disappointment, after our previous stay I was sure the double bed 'sinks in the middle' having stayed again I confirm they do and found it uncomfortable. I notice this has been identified in other reviews. Single or king size next time!
Will stay again.
September 11, 2013
Rated 4.0 out of 5.0 by Beeny Would stay again
A busy roundabout on the A1 doesn't suggest a great place to stay, but we liked it. The service was good, the room comfortable and breakfast fits the bill, all at an acceptable price.
We didn't try the restaurant in the evening, so can't comment on that, but we are game to give it a try when we stay again.
Staff were polite an professional.
If I have to make a negative comment, it is that hot chocolate was not offered for those who don't drink tea or coffee at breakfast. It was available at additional cost. That is fairly petty and didn't take away from our satisfaction with our stay.
We would be very happy to stay again and to reccommend to others.
There was a tourist information book in the room, which tempted us to return and explore the southern area of the North East and we would stay here to do just that.
September 5, 2013
Rated 5.0 out of 5.0 by Pebbles1 Great Service
When first booking this hotel they did not have a family room available but the staff so kindly arranged an alternative which was excellent we all enjoyed our stay and will be booking this hotel again
September 5, 2013
Rated 4.0 out of 5.0 by steve1960 nice hotel
very nice hotel and great food and drink,but some staff could look a bit more happy, room 137 bed not great.
September 4, 2013
Rated 3.0 out of 5.0 by engelbert Ok if you don't want frills
I have used this hotel on a few occasion, its ok for a motorway stop, but feel it could do better with little extras that make your stay more pleasant.
Like Sky sports in the bar, you need to go to the nearby village if you want to watch football.
Nuts or crisps to enjoy with your drink, These are only available with a free drink ( if your a gold member) ,I used my free drink when I entered the bar before tea, 3 hours later was told i could have had nuts with it, but cant buy them, i had to do without!
The room was obviously recently refurbished but had a lamp shade fitted and a broken window frame meaning only one catch would work.
September 1, 2013
Rated 5.0 out of 5.0 by PLAM EXCEPTIONAL FOR AN ACCESSIBLE ROOM
THIS HOTEL HAS REALLY THOUGHT ABOUT THE NEEDS OF THE DISABLED PERSON. THE WET ROOM WAS FIRST CLASS. ANOTHER HANDRAIL NEAR THE SHOWER WOULD HAVE BEEN PERFECT BUT THIS DID NOT DETRACT FOR THE OVERALL COMFORT. A SECOND CHAIR IN THE ROOM WOULD HAVE ALSO BEEN USEFUL. NOT ALL WHEELCHAIR USERS LIKE TO SIT IN THEIR CHAIR ALL OF THE TIME. EVEN THOUGH THE HOTEL IS CLOSE TO THE A1/A66 JUNCTION YOU HARDLY NOTICED THE TRAFFIC OR ANY NOISE. OVERALL I WOULD RECOMMEND THIS HOTEL. WELL DONE HOLIDAY INN FOR GETTING IT RIGHT.
September 1, 2013
Rated 4.0 out of 5.0 by AGrandma Good place to break your journey
We stayed here once before a long time ago when it was owned by another company . The property has much improved with a total refurbishment. This time we were breaking a long journey so were looking forward to a good meal and a quiet night; we were not disappointed. We enjoyed a lovely meal in the Italian restaurant where the service was excellent. The wine was a bit overpriced for what it was but enjoyable just the same. One drawback was the lack of television for the night we were there, apparently a fault affecting the whole hotel. Would definitely stop here again
August 27, 2013
Rated 2.0 out of 5.0 by Carl60 Great Rooms awfull bar food
The reception on arrival and the room was above average but the bar food is one of the worst I have ever received in any hotel and my complaint was met with an offer of a drink! The second meal was not much better
August 23, 2013
Rated 3.0 out of 5.0 by CJTL Alarm call
I like most things about the Scotch Corner Holiday Inn in terms of the room, restaurant and location.
However, I was very, very disappointed that having asked for an alarm call as my phone wasn't working properly- and checked that one was definitely booked - it didn't happen. As a result I was late for an important meeting.
August 23, 2013
Rated 2.0 out of 5.0 by Pwight Poor booking
Don't trust what the booking representative says over the telephone. Firstly I do not think you should pay for the telephone call to book the reservation. Secondly when I booked the hotel we where offered two interconnecting rooms for a family of four (one standard double room and an executive room) at the price of two standard double rooms. This was confirmed by the booking representative. Two days later received a telephone call from the hotel asking for more money and advising that the representative shouldn't have offered the executive room at the same price as the standard room. Therefore had to accept two separate rooms. One room had holes in the towels and a broken toilet roll holder on the floor.
In the morning the breakfast was nice apart from the cheese being out of date.
August 20, 2013
Rated 2.0 out of 5.0 by ptm121 Poor staff and useless systems
The staff at checkin were unable to effectively use there own systems. Even worse it took I've 5 mins to get the attention of front desk staff who were more interested in having a private conversation in the back office, there was no bell or notice out to attract the attention staff, eventually I had to leak over the counter and shot very loudly to here there attention, this made me feel very uncomfortable.
Phones down to front desk to send up a toothbrush, this never arrived and when calling to chase the line was not answered.
TV system in the property was faulty and informed that there is only one working TV in the entire hotle, offered complimetary breakfast to compensate.
Overall I feel the usual high standards expected of holiday inn had not remotely been met, from my observations I put this down to increadabely poor staffing choices and a complete lack of quality managmet.
Expected more from holiday inn, by far the worst holiday inn I have stayed in, possibly one of the worst hotels I have stayed in, expect more from a business orientated hotle.
August 18, 2013
Rated 3.0 out of 5.0 by Tody needs better management
Generally, OK, but TV system didn't work throughout our stay and AC was temperamental. No newspapers abound, but staff were very friendly. Needs management to get on top of the little things because they matter.
August 18, 2013
Rated 4.0 out of 5.0 by Tea43 Extremely helpful staff!
We used the hotel for an overnight stay whilst attending a wedding in the area.
The reception staff went out of their way to help us, which was very pleasing. The hotel itself was a good introduction to the Holiday Inn chain, (we have never used this chain before). On the strength of this visit we have booked to stay with you when we holiday in Italy in September. We have already told friends about our very comfortable stay.
Thank you all.
p.s. Breakfast was just so enjoyable and leisurely, another bonus!!
August 16, 2013
Rated 5.0 out of 5.0 by Richard1234 Nice place ...
Our room was wonderful and comfortable. Very spacious and relaxing.
August 12, 2013
Rated 5.0 out of 5.0 by jacksa13 wonderful staff. lovely hotel
Friendly staff and helpful. Will use this hotel again. Well done holiday inn
August 1, 2013
Rated 1.0 out of 5.0 by Fossie100 Poor stay
1. No upgrade available
2. No wifi connectivity
3 Only limited choice of tv stations
4. Breakfast was poor the eggs were of very low quality
the staff were polite and courteous but the stay was very poor. Next time i'm in the area I will stay at the Washington HI.
July 30, 2013
Rated 5.0 out of 5.0 by Tracey46 Relaxing stay, faultless.
From check in to when I checked out I couldn't fault.
Room (exec) newly refurbished was spacious and bed very comfortable.
Room service was very good and staff overall couldn't seem to do enough to help you feel comfortable.
Walked around the separate fitness centre, looked very inviting.
July 27, 2013
Rated 5.0 out of 5.0 by BIGCEE Great Hotel
Quality Service all round - staff service plus great ambience.. We'll be back for a 50* discount!! Cheers
July 24, 2013