Rated 4.2 out of 5 by 225
Rated 5.0 out of 5.0 by JakeInUK Comfortable room and good breakfast
Great value for money in a comfortable hotel with a nice breakfast.
September 1, 2015
Rated 5.0 out of 5.0 Hardwick Live
We stayed in this hotel for one night as we were visiting Hardwick Live. The welcome from Susan on reception was exceptional. She offered to store our luggage and take to the room as soon as check in was available but then managed to get us checked in early which was fantastic, We had an incident where the picture above the bed fell off the wall which could have caused serious injury if anyone had been on the bed at the time. It was dealt with very efficiently and we received an apology.
August 31, 2015
Rated 5.0 out of 5.0 by Kazzasmitt Lovely hotel, great staff
Very nice hotel, great location and loads of parking. We stopped here enroute to Beamish and were very impressed by the level of service we received by all the staff. We were looked after from the moment we checked in, until checkout.
Upgraded rooms with extra amenities was a lovely touch, and I must say the receptionist Susan, who went the extra mile to look after us, delivered the most exceptional customer service I have ever experienced at an IHG hotel. We were so impressed we have emailed the hotel direct to make sure her efforts are recognised and rewarded by the hotel management.
A miss understanding on our part meant we arrived at breakfast just as they were closing, but the staff were fantastic, just set our table up and allowed us to eat our rather late breakfast in comfort, and didn't rush us through.
We will definitely return to this hotel, and have no hesitation in recommending it to friends and family.
August 29, 2015
Rated 5.0 out of 5.0 by John R T Surprising Excellence
On my way to Scotland I stayed overnight at Darlington and was very pleasantly surprised by how well we were looked after by Susan and her colleagues. The room was excellent and every single person was friendly and helpful - I will certainly stay here again!
August 25, 2015
Rated 4.0 out of 5.0 by phildeelog Dont judge the book by its cover
Not a fan of service areas and their attached hotels, so this one surprised me. Staff were cheerful and friendly. Rooms were clean.
cant ask for much more in a hotel.
August 24, 2015
Rated 5.0 out of 5.0 by GRH321 Holiday Inn Darlington
Best hotel in the area by far. Staff and cleanliness excellent. WiFi a bit slow.
August 21, 2015
Rated 4.0 out of 5.0 by bone333 great breakfast
the breakfast was great and there was a very comfortable matteress
August 20, 2015