Rated 2.0 out of 5.0 by Ethel28 Facility lacking & Staff in need of training
On a recent stay, I found the hotel hallways to be musty smelling, almost as if smokers had been there, though smoking was not allowed. We stayed in two different rooms due to the noise from an outer door our first night. In each, the carpet was stained and didn't seem well cleaned. There was a large dead insect on the floor outside the elevator the first day.
The rooms were basically ok, but the bathrooms were extremely small. We were in a room with a king bed, but a family member in a room with two doubles reported a tiny bathroom also.
The wait staff in the coffee shop seemed trained more to do minor assistance to customers serving themselves from the buffet. Menu orders were forgotten or slow in coming. Staff didn't even seem trained in the proper way to clear a table, dropping items on the floor because they didn't use a tray to help clear.
Most front desk staff were friendly and helpful.
June 6, 2013
Rated 3.0 out of 5.0 by Jeffgo Penthouse
We arrived late. We were upgraded to the "penthouse" as there was a soccer tourney nearby and the hotel was full with multiple girls soccer teams. The room was fine, a bit bigger than the standard Holiday Inn room. My major complaint was the window shades/curtains. They did not fully cover the window. They were not long enough. There was literally no way to prevent light from coming in the bottom of the window first thing in the morning. It was a bit comical. Not a problem if you like to arise at dawn, but otherwise, a bit annoying.
June 1, 2013
Rated 4.0 out of 5.0 by MomMel good overall experience
I had read some bad reviews, but was pleasantly surprised. Only had a few "glitches" at breakfast, but otherwise, enjoyed my stay. Nice staff, particularly in the restaurant. Bed was extremely comfortable; room was clean; facility looked dated, but upkeep was good. Overall, this is a good place to stay and convenient to a nice shopping mall across the street.
May 30, 2013
Rated 1.0 out of 5.0 by superk Awfull service
I spend two nights in your hotel, with my husband while we were on a Boston tour with a group.
The first night, I was unable to sleep because the people in the room next to ours were so noisy : laughing in the corridor, shutting and opening the doors, claping their hands until three A.M. At this moment, I didn't sleep in the past 24 hours, as we woke up at 3 AM the day before to reach Boston from Montreal by bus. That night, I made myself very clear to the young people in the corridor that I couldn't sleep because of their noise. An hour later, we called the security, and again an hour later.
After 3 hours of sleep, I woke up for my breakfast with the group at 6 AM. Then we left for a long day visiting the city. In the evening, when we came back, we went directly to the front desk to complain about that situation and we wanted to be sure that this will not happen again. What answer did we get? Sorry, Madam, but we can't control people... Really? How come in a camping we can ask people to remain silent after 11 pm and we can't in a hotel? I think this kind of response shows that you have more heart to fill your rooms, than any respect of your customers and in making sure they spend a good stay.
Of course, that night I have been waken up at 3 AM again by the same people. This time we called the security immediatly.
The nest morning at 8 AM, we returned the keys and complained about that. What kind of answer did we get? We are sorry. Sorry for what? Except of the calls you made to the noisy people, we didnt have any kind of assurance you made something to make this people stop? Did they pay double for their room? Did you exchange their room for another? Did you give us any compensation for the trouble? No. What a really poor (I am polite) customer service. I will make sure not to ever come back to a Holiday Inn and of course I told to all my friends about my experience.
May 27, 2013
Rated 1.0 out of 5.0 by StuNdru Boston Visit
The Holiday INN in Dedham is a joke....first of all it is quite hard to pull into with your car coming in off I-95. The room for my husband and I which was supposidly upgraded was VERY VERY small with no where to sit but on the bed. We will NEVER be staying at this one again. so glad I canceled our reservations for the following weekend
May 25, 2013
Rated 4.0 out of 5.0 by cupplesr I like this place.
I like the spacious clean rooms. The roomservice breakfast is a bargin compared to most. Pool is nice too. The Hotel is not exactly brand new, but I really like it.
May 21, 2013
Rated 4.0 out of 5.0 by Teacher40 Relaxing with comfy bed...but needs more treadmills
I had a nice stay at the hotel. The room was clean, the staff was friendly and accomodating. However, when I went down to the fitness area (small) at 6:45 am both treadmills were in use. More treadmills and a larger health center would have been great!
May 19, 2013
Rated 1.0 out of 5.0 by BigJean12 Dirty and Noisy!
They only gave one breakfast voucher and only reluctantly gave us another after we stated that we had no idea our room only included one breakfast when it was booked for two adults. The carpet was filthy, the bathroom drains were slow at best. I will never stay here again
May 17, 2013