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Rated 4.0 out of 5 by 351 reviewers.
Rated 5.0 out of 5.0 by Excellent tower room Hotel has a tower and a two-story wing walking distance from great shopping, my platinum status got me an awesome tower room with late checkout. Room was huge, updated everything, great view, woke up refreshed. July 30, 2015
Rated 4.0 out of 5.0 by Met Expectations Met Expectations! Stayed there for business. Nice restaurants around the location. July 27, 2015
Rated 5.0 out of 5.0 by Staff Service Awesome Staff and attention to taking care of customers July 26, 2015
Rated 3.0 out of 5.0 by poor experience with service and comfort Beds were not in good shape, had to have 1 completely replaced after the first night because it was so bad. it also took a lot of effort on our part to get this fixed. The rooms were also not very well-kept, everything seemed a bit dirty. The entire hotel smelled pretty bad, less so in the actual room than the common areas. The bathroom was extremely small as well. Also, no microwave or refrigerator in the room was really disappointing. We were here for 3 nights and we were in and out of it a lot, but I can count on 1 hand the number of times anyone at the front desk looked up and greeted us during our stay. Also, we never tried their food because we had a party of 4 but our rate only included breakfast for 1. I think it would cost about $7.50 for each additional person to have breakfast and it didn't look like it was worth it. Overall, not a good experience and we would not return to this hotel. If you are in this area though, go to downtown Dedham, very nice small town and Ron's Ice Cream was great! July 25, 2015
Rated 5.0 out of 5.0 by Better than expected After reading mixed reviews about this hotel I want to reassure anyone considering this hotel I would highly recommend the Holiday Inn in Boston-Dedham. The staff, specifically Steven and Hugh at the front desk were polite, friendly and helpful. My room was clean and spacious, bathroom was clean and spacious too, plently of hot water and the beds had many comfortable pillows in both soft and firm. The air conditioner was not noisy as most hotel room systems tend to be. The location of this hotel is great as it is near Legacy Place which has tons of stores, eateries and a movie theatre. The Bamboo resturant has great food and the service was wonderful too. The Nook also had freindly and attentive staff. The hotel was quite full with students from some sports team. I was obvioulsy placed on a different floor so there was no issue with noise, etc. Only issue I had was bed was a little too soft for my liking. Other than that great place to stay. July 22, 2015
Rated 5.0 out of 5.0 by Excellent Suite No surprises or disappointments. Great location and easy access to multiple routes. July 22, 2015
Rated 4.0 out of 5.0 by Happy with my stay I was very happy with my stay and my room was great. The staff was very friendly and helpful. I would recommend. July 20, 2015
Rated 5.0 out of 5.0 by Jillson traveler Very happy with the quality of the room I had. would stay again! July 17, 2015
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