Rated 3.4 out of 5 by 91
Rated 4.0 out of 5.0 by FANan Attentive staff, comfortable room, good value
I honestly did have a noise problem the first night and was cheerfully moved for the second night. That room was much better and had a good night's sleep. Staff was very helpful and resolved the issue to my satisfaction.
November 7, 2013
Rated 5.0 out of 5.0 by Kerryman Cheerful, Friendly Service
Our room was comfortable, clean and more than satisfactory. For me, what sets one hotel apart from another is the attitude displayed by the staff when I interact with them. During our stay, I dealt with four different people at the front desk and two members of the housekeeping staff. Without exception, my concerns or questions were addressed in a friendly, courteous manner that made me feel that the hotel staff was very committed to serving the needs of their guests. I would not hesitate to stay here again, nor would I hesitate to recommend this hotel to family and friends.
November 6, 2013
Rated 4.0 out of 5.0 by JeffyT Dedham Holiday Inn
I have over a months worth of stays so far this year. Property is old but in nice condition. The breakfast is a nice but I do with they had a pub style restaurant on property. These have a Asian place to eat which is very good but no pub style foods.. There are a lot of places to eat in walking distance! The TV is a very slow system and forget about channel surfing. Very long load times to switch channels but if you know your station you can get to it. Wireless works fine. Staying again next week!
November 4, 2013
Rated 4.0 out of 5.0 by gorilla1915 Front desk service excellent
The young lady on duty went beyond the call from my registration to my exit. You should have her train other staff.
November 2, 2013
Rated 5.0 out of 5.0 by Mlklisa Better than I expected!
The hotel was easy to find and had plenty of parking. From the minute we walked in the door the staff was helpful and courteous. Our room was more than adequate with very comfortable beds and a clean bathroom. The only thing I would recommend to change would be the room doors. When the room next to us came back, early in the morning, we were woken when there door closed with a loud slam.
October 27, 2013
Rated 4.0 out of 5.0 by Responder166 Breakfast and banging of doors on hallway
We enjoyed our stay at the hotel, the staff were very helpful and friendly. The quality of the room was excellent but the breakfast food was not nice, it looked like it was slapped together. 3 times we had asked for tea and 3 times it came out cold.
The bedroom door was at least 1and inches short, therefore hall way light was coming under the door and the closing of doors by other tenants was very annoying in particular from 5am each morning.
In relation to the swimming pool, the floor under the water looked very dirty, this was very evident but in general the area around it and the changing areas were very clean. Overall we would recommend this hotel.
October 25, 2013
Rated 5.0 out of 5.0 by 10Joey Above and beyond
We were skeptical when we made the reservation but it turned out to be above and beyond our expectations. we will stay here next year.
October 24, 2013
Rated 2.0 out of 5.0 by aggiefan1239 Won't stay again
We were there for only 1 night. The next morning housekeeping was knocking on our door by 9 a.m. Checkout was not until 11. They should be told when people check out and not disturb them. About 20 minutes after the housekeeping people disturbed us, someone (I believe it was maintenance) tried to come into our room without even knocking. Luckily we had locked the door so they could not get in.
October 24, 2013
Rated 3.0 out of 5.0 by Patmom4 Good Basic Room....Great Sleep!
We had a positive stay here. The location was great...easily accessible from the highway. Plenty of free parking. The King room we had was clean; the bed was VERY comfortable. All staff we came in contact with were very polite and helpful. Our Platinum status with IHG was rewarded with a verbal acknowledgement, a box of chocolate truffles, and, on request, a refrigerator sent to our room with the $10 per day fee waived.
The King room came with NO refrigerator or microwave nor was there free breakfast at the hotel. We solved the breakfast dilemma by eating in the buffet at the Whole Foods Store located across the street in Legacy Place shopping center.
The only negatives I can think of involve the age of the building and the swimming pool. The building is older, which means things are a little shop worn (carpets, etc.) The pool is indoors and smells VERY strongly of chlorine; I just couldn't make myself go in the pool because of this.
If you enjoy riding public transportation, the Mattapan Red Line is a 20 minute drive from the hotel. We used the "T" for our day in Boston by parking our car ($4) at the station and buying day passes ($11pp---good for subway, buses and some ferries.) WAY less stress than driving IN Boston and trying to find inexpensive parking.
October 24, 2013
Rated 2.0 out of 5.0 by kcb55 Terrible Bed
we requested a room with 2 dbl beds for our party of 4 adults; but were told upon check in that only king rooms were available!
at check-in they were to bring sheets and pillows to the room for the sofa-sleeper ... but had to call and physically go to the desk 3 hours later to get them delivered... even then they forgot the pillows!
the one king bed, must have been previously owned by a VERY HEAVY individual ... as there was no way to avoid rolling to the low point in the matress; the center! all night long we constantly bumped in the center and had to crawl our way back to the edge!
bathrooms are extremely small ....
pool was okay, but had to ask desk for towels.
October 23, 2013
Rated 1.0 out of 5.0 by roadtrippers4 Price high and hallway noise
We were driving from Pittsburgh to Boston and did not know how far we would make. It is a long drive so we didn't want to secure hotel rooms and then not make it. So we paid a ridiculous price for rooms that had carpets that were filthy. They put us at the end of a long corridor. It felt like we were in a motel. Then we were woken up by someone shampooing (all of things) the carpets in the hallway right outside our door with our do not disturb sign on the door. When my husband opened the door the man said" oh, were you asleep?'. Then we were sitting in the lobby and heard the front desk give a $40 less room rate to a gentleman who just came in inquiring.
October 18, 2013
Rated 4.0 out of 5.0 by MrPizzaBoxMan Very comfortable in a nice location for a nice price
I've been staying at this hotel off and on for about 15 years since I moved out of the Dedham area and into Florida. The recent upgrades to the rooms are certainly noticeable and the prices are still extremely reasonable compared to other similar hotels in the area. I did notice that the room description when I booked it mentioned a sleeper sofa in the room but in fact there wasn't a sofa at all, so if you need that you may want to double check. The indoor pool is nice when the weather is bad. The fitness room could use an upgrade next. Overall, you will be very happy here for the money.
October 17, 2013
Rated 5.0 out of 5.0 by nothernbound wonderful staff
staff went above and beyond to accommodate my early check in
October 15, 2013
Rated 4.0 out of 5.0 by LarryMT Holiday In Dedham
Excellent staff, both upon reception (Priority Club was acknowledged) and upon checkout. Checkout was painless and quick.
Enjoyed staff/customer get together on Wednesday night
Room was on smallish side (fine by me) but everything worked well and was clean.
Would recommend to another.
October 8, 2013
Rated 3.0 out of 5.0 by Nadi916 Good Hotel Average Amenadies
This hotel is good surrounded by good restaurants and a lovely outdoor mall including two different pharmacys. The room with the double bed was small but cozy for two people. The staff were very polite and looked happy to be there and very informative. What I wish was better was that everything was conveniently located. For instance the ice machines on the fourth floor, soda machine on third and snack machine on first along with the microwave which is behind the desk. Other than those few things the hotel itself is good.
October 3, 2013
Rated 4.0 out of 5.0 Front Desk Personnel were Exceptional
There was an issue with my reservation -- an online reservation glitch that I should have noticed when purchasing. However , thanks to the pleasant attitude and problem solving skills of the two front desk representatives, all was resolved so that I was not penalized. Robin & Nicole's customer service was excellent. They turned what could have been an extreme inconvenience for me trying to check-in at 8 PM into a good experience.
October 3, 2013
Rated 2.0 out of 5.0 by kjewell2134 Room was subpar
I generally enjoy my IHG hotels but was very disappointed in the Dedham hotel, the carpets were stained and the bed very uncomfortable.
October 2, 2013
Rated 5.0 out of 5.0 by Frequent2012 Seem to be working hard to correct all issues.
Hotel staff, management all seem to be working very hard to address all of the issues that are addressed in these reviews. Love the way they treat you like your important to them. Finding my stays are getting better and better each time I stay. Thank you all for your hard work and dedication twoard improving our stays.
October 1, 2013
Rated 4.0 out of 5.0 by EastNY New and very clean hotel
Good location in midtown manhattan.
Close to subway station (34th) with 5 minutes on foot.
Building looked new or recently renovated.
The cleanest HolidayInn hotel I have ever stayed.
Room is small for two queens and price is very high due to it's location, i.e. Manhattan.
October 1, 2013
Rated 3.0 out of 5.0 by Betterhotel Better room for member of IHG rewards member
Room was small and so was the bathroom. I could not sit on the camode without closing the door first. The elevators in the lobby leading up to the rooms is very slow and small. My room was on the 4th floor and I walked up and down the stairs since it was much quicker.
September 30, 2013
Rated 2.0 out of 5.0 by 27nene UNHAPPY CUSTOMER :-(
I have stayed at so many holiday inn. But this far was the wrost one ever. when I went to my room and open the door I just know I wasn't going to be happy. The smell and the dirty stains that was on the carpet made me say to myself. " what the heck" I Immediately call the front desk to complain. The staff was very helpful they moved me to another room. So now I'm in the second room the carpet much better but now the bed pillows look lumpy and bed sheets look dingy white. It's time to replace them and now I go to the bathroom and the toilet seat has stains on it. Now this time I wanted to speak to the manager and inform him that this was a unacceptable situation. The stains came from the chemicals they use to clean. But it looked horrible and the manager sent the maintenance right up to replace the toilet seat. with a new one " Thank you" for your fast response. Ok It's time to get some rest why do I keep hearing the door slap seem look every ten minutes. It made me feel very uncomfortable and unsafe. I wouldn't recommend or stay at this holiday inn again.
September 30, 2013
Rated 2.0 out of 5.0 by OhTwoOneThreeFour Mediocre and Tired Looking
I have had to stay in this location multiple times because of ease of location' however, I would not choose to stay in this hotel if there was another IHG in the area. The hotel itself is in need of a makeover and I have yet to stay in a room without numerous stains and smells.
September 29, 2013
Rated 2.0 out of 5.0 by Mom222 Needs improvement
Although it wasn't a horrible experience, it certainly wasn't average and I wouldn't go back. There was a card requesting we call the desk if we couldn't rate this survey the best score, but we didn't have time - we were just in town overnight for a conference at the hotel. The TV never worked (cable - the set itself worked fine). Although we had to specifically initial the nonsmoking nature of the room, there were two burn marks on the carpet. Needs updating. It was the smallest bathroom ever - I had to lean over the sink counter to turn on the water - really tiny, and floor very slippery without water. The bed was very uncomfortable (to each of us). Soda in machine and minifridge only included caffeinated bevs. Weird location - drive through a parking lot and land in their lot. The good parts: the room temp was very easily controlled and the staff in the Breakfast Nook were extraordinarily attentive and kind. Overpriced for the quality - need to shave off about $50 from the per-night fee.
September 23, 2013
Rated 4.0 out of 5.0 by brendadgh Above the call of duty
Their shuttle was overbooked one morning. And to make sure I got to my seminar on time, the front desk clerk arranged for a fellow employee to take us in their personal vehicle the few miles to where we needed to go. The next day the front desk arranged a car service to take me to the airport to save a little money. The car service they refer people to is cheaper than a normal taxi cab would have been. I am not used to taking public transportation and told the hotel staff so. They did all they could to put me at ease and handle my requests.
September 23, 2013
Rated 3.0 out of 5.0 by Rainer12 Practicle and convenient, but lacks style
I found the "smoking bench" in front of the hotel entrance extremely annoying. The entrance of a hotel is the first impression of a hotel guest and the sight of the smoking people sitting on that bench with their cigarettes looked extremly ugly.
September 22, 2013
Rated 5.0 out of 5.0 by PTFL Another Great Stay
Always my choice when traveling to the area every 6-8 weeks!
September 22, 2013
Rated 3.0 out of 5.0 by wellagirl Great Service and location
The service was great and the location was easy to find and convenient to shopping and Interstate.
September 12, 2013
Rated 5.0 out of 5.0 by Abeid Great staff & location
A great hotel & staff...nice location..would love to come again
September 10, 2013
Rated 2.0 out of 5.0 by bc60622 just clean the carpets already!
Fine for a Holiday Inn, except the room carpet was in an appalling state, covered with visible stains and dirt. Clearly the owners recently invested quite a lot to update the decor and hotel overall, so this is a suprising maintenence failure. It is an older property but looks like a new Holiday Inn. The age of the structure means that the room layouts have a smaller bath, but really otherwise quite nice.
However, the carpet situation is unforgivable. I thought it might have just been the one room I was in, but after reading online reviews on various sites, I see the same complaints about stained carpets, going back serval years. These reviews are invariably followed with a nice note of apology from IHG, but for gods sake stop apologizing and start steam cleaning, or replacing carpets or whatever it takes to fix just this one specific problem, and you'll start seeing better reviews.
I'm not the germophobic Hotel Impossible guy. I do not expect a hotel room to be 100% blemish free. A single small stain on the carpet I can overlook, A carpet that is covered in a haze of dirt and has half a dozen large stains is not what I expect to see in the rebranded Holiday Inns. That is the kind of stuff that I used to see in the old Holiday Inn's ten years ago, and why I stopped staying in them until I started seeing better quality properties since the rebrand.
September 8, 2013
Rated 1.0 out of 5.0 by Alejos Just a bad experience
we paid the extra amount to be able to have the breakfasts included in our stay but the morning of our first day we were told breakfast was not included.
the satff at the desk were cold and short which is very unlike the experiences we have had at other Holiday Inns throughout the country.
the rug in our room was so dirty and stained that we were afraid to walk on it with our shoes on! we complained but were told " we are having rug issues"
on the day of our check out, I asked if our check out time could be extended to 12 noon and was told ok ( as we have travelled all over the world, we know this is not too much to ask for) when we arrived at our room at 11:55 we had been locked out as the desk did not know that we had ask to extend our check out time by one hour.
Just very un-professional!
September 5, 2013