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Rated 3.8 out of 5 by 207 reviewers.
Rated 1.0 out of 5.0 by update your property really needs to consider, doing some remodeling and updating of your rooms, bedding, comforters towers and other amenities. October 2, 2014
Rated 4.0 out of 5.0 by Good hotel lacking bathroom sink space Good hotel lacking bathroom sink space, somewhat expensive for a Holiday Inn, but not expensive for the area this Holiday Inn serves. September 30, 2014
Rated 2.0 out of 5.0 by Recent Stay Staff were very good, attentive, and accommodating. This property is in very poor condition, rooms are outdated, carpets are dirty and worn out. Have stayed here numerous times this year for business, and the same no matter which rooms we had. Lobby and common areas are outdated as well. September 29, 2014
Rated 5.0 out of 5.0 by Nice clean room Very nice floor plan. Great staff and a well laid out hotel. TV requires a menu page so you know what is on each channel September 28, 2014
Rated 4.0 out of 5.0 by Rude Staff The hostess of this facility was rude. We decided to stay an extra dayhere. I told the hostess that I forgot my IHG rewards card and that she could look it up, but needless to say that was not done. Therefore the Holiday Inn where my brother and I have been coming for the last 20 years will no longer stay at this Holiday Inn.. September 25, 2014
Rated 2.0 out of 5.0 by Unfortunate Not worth the price, will not return. -No TV remote, took hours to fix. -Bed linens cleanliness questionable -Toilet noisily ran all night -Shower/water smelled September 25, 2014
Rated 5.0 out of 5.0 by Hello Dedham 5 years ago we moved to the SW. Prior to that we lived in Dedham for 30 years. We chose the Holiday Inn as it was close to all our friends and business associates. We were pleasantly surprised at how nice this hotel was and the rooms were very nice. September 24, 2014
Rated 4.0 out of 5.0 by Comfortable stay Overall the room was very clean and the bed was very comfortable. Besides the problems with the sink I would recommend others to stay at this location. September 24, 2014
Rated 5.0 out of 5.0 by Complete Satisfaction From the time the gentleman picked me up in the van to take me to the hotel, until the time I checked out, the staff was nice, helpful and informative. I slept very well on the comfortable bed, and my room exceeded my expectations. I was extremely happy with my whole experience! And a special thanks for the Manager's Reception, that was an added bonus I did not expect, but thoroughly enjoyed. September 22, 2014
Rated 5.0 out of 5.0 by Highly Recommend! Always choose this place when in the area. The shuttle is amazing! Excellent customer service. Super friendly and make you feel at home! September 22, 2014
Rated 5.0 out of 5.0 by Great Service The service at Holiday Inn was great and the staff were friendly. The shuttle bus service was excellent that the driver was on time. The room I stayed was very clean and the bed was very comfortable. September 19, 2014
Rated 5.0 out of 5.0 by MY stay at the Boston- Dedham Holiday Inn My stay at the Holiday Inn Boston Dedham was pleasant. The staff were very polite and helpful. The room was comfortable. i don't normally take room service I place a do not disturb sign but everyday when I return, fresh towels and toiletry was left on my door. I thought that was very good. The hotel provide a shuttle to the train stations Dedham Cooperate and route 128. this again was very helpful as I would have to catch the commuter rail to south station in boston for my conference everyday. Just one thing, the shutle begins at 7:00 am. and the commuter rail stops at the Dedham Cooperate station at 6:44 .am . I think the shuttle could start at 6:30 for people who wants to get on the early train. i took a cab some mornings to the train but on saturday when the train comes to that station a little later, 7:10 a.m, I walk ed from the hotel to the Dedham Cooperate station. Its about 10 - 13 minutes walk. I needed the exercise any how. The person who booked me for the hotel was great. He gave me all of this info about the shuttle, the train and how to get back and forth on the commuter rail back and fort to my conference. My check in person at the desk showed me how to read the train schedule. The drivers of the shutle Pierre and Billy were humble. overall, my stay was very pleasant. Complimentary breakfast begins at 6:30 a.m that was on time. i didn't use the pool or reasturant and or bar so I have no comments about those areas. Want to say special thanks to the person in reservation who help me with my stay. it was pleasant. September 19, 2014
Rated 2.0 out of 5.0 by Terrible bed but friendly staff The bed was like a rock. The air conditioner blows the above curtain into the room so you get early morning sun. Be sure to check your keys that they are set properly for your entire stay. Remember to put out the Do Not Disturb sign or you will hear housekeeping knocking early at your door. September 17, 2014
Rated 5.0 out of 5.0 by Great stay for the price Very clean, quiet room, comfortable, I slept great 5 nights. There is an outdoor mall (Legacy Place) within walking distance great shopping and restaurants. Also a Walgreens and CVS very close. Highly recommend! September 15, 2014
Rated 4.0 out of 5.0 by I will stay there again I found the grounds and hotel clean and service was great. There were great restaurants and shopping close. September 15, 2014
Rated 4.0 out of 5.0 by Short business stay Took a while for the air conditioner to cool the room. Bed very comfortable, like the amount of pillows. subtitles on the TV a little distracting. September 12, 2014
Rated 4.0 out of 5.0 by staff and facility great location friendly and accessible staff comfortable beds confusing channel location on TV September 11, 2014
Rated 5.0 out of 5.0 by I Stay Here Often I stay at this hotel every time I'm in the area. Its convenient, has great dining options in the area, and the front desk staff is the best! September 10, 2014
Rated 5.0 out of 5.0 by Another Great Stay... My company has an location that I frequent close to this hotel. The hotel is my primary choice. The staff and management are vary attentive to their guests and seemingly go over board to ensure your taken care of... The property is well maintained and the rooms are updated (within the last few years) September 8, 2014
Rated 3.0 out of 5.0 by everything was fine, but the room was dirty and the door lock was broken would stay again, but was disappointed in room cleanliness and lack of functioning lock on door. September 7, 2014
Rated 5.0 out of 5.0 by Great professional staff I love this hotel all the staff are friendly professional and make you feel warm and comfortable. September 7, 2014
Rated 5.0 out of 5.0 by Very accomidating Great stay! excellent for my business stay. Would love to return again. everyone was very nice and friendly. September 5, 2014
Rated 4.0 out of 5.0 by Comfortable bed As I don't spend much time at the hotel, the executive king room is very spacious and the bed is extremely comfortable and these are the only thing I care about. The pool makes it a good place to stay with your family. September 4, 2014
Rated 2.0 out of 5.0 by no guest control unruly guests and no staff control over them, terrible experience. September 4, 2014
Rated 4.0 out of 5.0 by good environment, good sleep but common service A relative old hotel with good environment. The bed and pillows are comfort. Sleep is good. But the breakfast room is very small and offed a little choice. Need to wait a long time before getting seated. When I was back home, I found my credit card was charged $17 around 2:00 AM when I was sleeping in the hotel! But I didn't receive any bill about this $17 when I checked out! I totally don't know what this fee is about! August 29, 2014
Rated 2.0 out of 5.0 by Continental Breakfast Although the room and accomodations were comfortable, my experience was marred significantly by the morning breakfast . We asked for a table for 7. When we walked in, the first thing we noticed was a small trash basket near the coffee serving table which was over flowing with empty creamers and stirrers. Literally, most of the trash was on the floor. We approached the serving counter and noticed spilled liquid and cereal all over the place. The skim milk on the counter was warm and smelled sour. There wer NO muffins and only 2 bagels. The raisin bran cereal was empty after we filled two bowls. We left after having only the two bowls of cereal. There was no one at the counter to take our check. We complained to the person at the front desk and they said they would fix it. I would NEVER stay at this Holdiay Inn again. Sorry for these comments but this was a terrible experience for me and my family. August 27, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean I always enjoy staying at this hotel. Look forward to attending meetings in the large, clean, and organized meeting rooms. Staff are always friendly and willing to help with any issue or concern. Rooms are awesome and comfortable. My one concern is that they need more outlets in reach for electronics such as ipad, cell phones, etc. August 27, 2014
Rated 4.0 out of 5.0 by front desk Courteos staff who cared a great deal about my stay and comfort - especially very early in the morning. It was appreciated. August 26, 2014
Rated 4.0 out of 5.0 by Comfortable & carefree stay The staff is competent, helpful and friendly. Rooms are immacullately kept as are common areas. Surroundings are quiet leading to a peaceful rest. August 26, 2014
Rated 3.0 out of 5.0 by Not the best overnight stay We had issues at check in with our room not being cleaned yet. I also had issues with a deposit that I had to put down at check in. I had prepaid for the room so I did not bring my credit card with me I had to leave cash for my deposit. At check out I had to ask for my deposit back because I was told you are all set have a good day. August 21, 2014
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