Rated 4.3 out of 5 by 230
Rated 4.0 out of 5.0 by tm52 home away from home
we always stay here when visiting our daughter in college. We always get great service and the staff is always friendly.
August 25, 2015
Rated 5.0 out of 5.0 by AMCOA Conveniant
Stayed at this Holiday Inn back in 2013 and it was okay but I had not stayed here since, until 8/17/15 - 8/19/15.
It was easy to do the online reservation, the hotel has improved a lot since the last time we stayed here. They are in the process of remodeling but my room was clean and comfortable. The bed was great, the only thing would be great if they would give a discount to UNT
August 21, 2015
Rated 1.0 out of 5.0 by AB1615 Doesn't honor reservations
I would have given a "zero star" but that wasn't an option, so I gave them a 1 star. We stayed here several times before, and I even gave the hotel a good review in April 2015 on another travel site. I have changed my opinion and will never stay here again. We reserved a room on April 18 for August 15 for our son's move in day to the college dorm. It is a big weekend in Denton when the college students move in, and all of the hotels fill up. I made the reservation early to secure a room. I thought we were taken care of, but was wrong. When we showed up at the hotel at 5:30pm after loading up 2 cars with dorm room stuff and driving 4 hours we were told that we had been randomly chosen to lose our room because there wasn't enough rooms. The front desk staff told us that all the other hotels in town were full. They said there were rooms in nearby cities (25 minute drive without considering traffic and construction on I35.) They didn't apologize or explain why our reservation was not being honored while they were still checking in people who came in after us. We were just standing there - a nervous college freshman, 2 parents and 2 cars full of dorm supplies - while the front desk staff checked in people arriving after us. A woman behind us in line said she made her reservation 3 weeks ago and she was given a room. The manager on duty, Rose, was not helpful or even apologetic. I would suggest some more training for hotel front desk staff and management. Nobody even offered us a glass of water or a paid night at another hotel for that night. One front desk clerk said we could stay in a hotel in Lewisville and handed me the phone to pay for that new room. We had an 8am move in time for the dorm for the next day and didn't want to drive back towards Lewisville in the dead stopped traffic now, or drive back to Denton early in the morning. We wanted the hotel to be responsible and honor our reservation. It shouldn't be that hard. Overbooking during a big weekend like this when patrons have no other hotel options if you bump them is not acceptable. I will never stay at this hotel again and will not recommend it to anyone. What use is it to make a reservation just to have the hotel not hold the reservation? I'll tell you, it is no use at all. I'll stay else where during the next four years my student is in Denton.Holiday Inn has lost my business.
August 21, 2015
Rated 5.0 out of 5.0 by Poohy2 Comfortable bed and great service
Love the location and service for the event that I was scheduled to attend. Was able to meet in casual as well as business settings
August 20, 2015
Rated 5.0 out of 5.0 by Tyler2508 Enjoyed the visit
I very much enjoyed my stay while visiting the area,
August 19, 2015
Rated 5.0 out of 5.0 by neiluntdad Room
We had a short stay the night before moving our daughter in to UNT the next morning. Everything was excellent and we will be back next month.
August 18, 2015
Rated 1.0 out of 5.0 by mike100000 guaranteed reservations
Above dates were guaranteed via credit card. As my wife was having surgery the check in day I and was certain I would be very late for checkin I called the hotel at 7:00 pm and at 10:00 pm toy assure save the room I would be checking in. Assured both instances do not worry room would be saved. However upon trying to check in at 11:45 pm I was told my hotel was full however I had been moved to another hotel. After much discussion to no avail I then drove 5 miles to other hotel. Where I was advised reservation was only for one night not three. I then call your hotel livid. The front desk advised me to return and I would have a room. Which was the case. Begs the question why was room not available originally ?
In case you are interested my wife's surgery was successful. I extended stay for 5 days however your front desk late shift employee could use some serious training as related to communication between what was communicated to me on the two phone calls.
August 15, 2015
Rated 5.0 out of 5.0 by kacibug Very attentive staff
All the staff were very nice and worked very hard to make this a pleasurable stay. The restaurant had just lost their chef and so there was some confusion in that area but was probably temporary until someone could take over. They had an indoor pool - nice but there was quite an echo when kids were loud. The beds, as always at a Holiday Inn, were WONDERFUL! And the air conditioner would keep the room as cold as I wanted without feeling humid-very important in the hot Texas summer! And while the decor was already nice, they are remodeling the guest rooms-wow! Overall, a very nice stay and would recommend this Holiday Inn to everyone from the solitary driver to a whole family on vacation.
August 9, 2015