Rated 4.2 out of 5 by 89
Rated 4.0 out of 5.0 by Jas60 Comfortable accommodations and quiet
It was a pleasant visit and I especially like the separate bedroom from the living space. The place was quiet.
August 13, 2014
Rated 1.0 out of 5.0 by Isaacdadof3 Staff Disrespectful
The hotel lobby is beautiful. The rooms are comfortable and modern. The staff is pleasant if all is well...but if you need help they are very rude. When we checked in, we were informed that both elevators were undergoing repair, but would be up and running in a few hours. That's understandable. We left for a few hours, when we came back, the elevators were taped off, so we carried our luggage and our baby up the four flights of stairs. The next morning. The elevators were still broken. I asked the manager when they would be working and he let me know that he was sick of talking about the elevators! All day we went up and down the stairs. The next day, still broken. There is a sign in every room that states something like " if you are not satisfied with any part of your stay, let us know, and you will not pay for that part of your visit." By the end if the third day, one elevator was repaired. While riding on the elevators, we overheard some guests say the management had offered them a free meal because of the situation. We hadn't heard anything about that. I asked at the front desk, and the girl told me, the elevators are fixed now they aren't going to compensate me or my family. At check out we were not offered any apologies, or any discount.
July 31, 2014
Rated 4.0 out of 5.0 by mcacres Bar/Dining
Although the bar / dining area A/C with obvious electrical problems, the staff made our drinks and dinner very enjoyable. Overall stay was very good.
July 27, 2014
Rated 5.0 out of 5.0 by coach mama Great overall
Nice, clean room and lobby. Indoor pool clean but very small. No hot tub. Staff was very friendly and helpful. Loved the in room frig/microwave etc.
July 23, 2014
Rated 2.0 out of 5.0 by Hatchetman80 Expect no extras
Bypass the restaurant and don't expect to be welcomed with a friendly greeting when you get there. A good price for a clean, modern room but that's about it. Depending on which road you enter from, part of the surrounding neighborhood is sketchy.
July 20, 2014
Rated 5.0 out of 5.0 by Pam444 Comfortable bed and great service
My booking and check-in experience was excellent with warm and friendly staff. I checked in later in the evening and had to check out early, so didn't have the opportunity to enjoy any of the property's amenities.
The room was clean and the atmosphere was modern and "current". Check out was a breeze.
July 17, 2014
Rated 3.0 out of 5.0 by Shainain Good but not as great as usual
I really enjoy staying at this hotel. The room is always clean and the breakfast is fantastic. Unfortunately, the elevators were out for two days of my stay (only one was repaired on the third day) which was a little concerning since one of the elevators was out during my last stay in May as well and I was on the 4th floor! Otherwise, the staff was nice, the room comfortable, and my stay pleasant.
July 4, 2014
Rated 3.0 out of 5.0 by Rhysa Broken elevator and subpar housekeeping
We have stayed at this holiday inn several times. The stay is usually comfortable and peaceful.
We stayed June 26-29, 2014. Upon arrival, we found out that the elevators were broken and had been broken for two days. My husband has herniated discs, but we were given a room on the 4th floor. The reason was that the 1st and 2nd floors were reserved for people with Mobility issues.
They had a young man named Joe help us with our bags. He was the only person designated to help people in 96 rooms that were here for the same convention. We tipped him well.
The housekeeping did not replace shampoo and soaps on Friday, and the manager had to come up and give us the things we needed.
One of the elevators was finally fixed on the 3rd day and we were able to get our bags down without incident.
Some people were offered free breakfast for their trouble, while no compensation was offered to others.
It was definitely a subpar experience. The staff at the front desk were not friendly and the manager was unacommodating to several of my colleagues.
The one redeeming person was Joe, who did all he could to help us and everyone else to get our bags to our room.
I have reservations for a future stay, but am giving serious consideration to finding other accommodations.
July 3, 2014