Rated 3.8 out of 5 by 169
Rated 2.0 out of 5.0 by Traveling for business Staff needs customer service training
The hotel has a convenient location for my Denver trips, but the hotel staff is slow, unresponsive and seem to be understaffed. I was having trouble with the wifi on Day 4 of my stay, and they couldn't help me. I called again, and guess what--they had changed the wifi password but had not told guests! So frustrating. Then there was a fire alarm test and the exit door was blocked. Overall, the hotel can use a good manager and more attention to details.
The restaurant staff was great, and the food was good as well, except that the breakfast was $11.95! I then asked for a fruit plate, and it was $9.95. Way too expensive.
July 19, 2014
Rated 5.0 out of 5.0 by dinklesprinkles comfortable beds
cost per night was decent. they rooms were nice and up to date with very comfortable beds. really enjoyed the few days i stayed there. also i would visit again if i had the chance.
July 18, 2014
Rated 3.0 out of 5.0 by C W MR Waiting for the elevator
The hotel was clean and despite being on a busy street, quiet. We used the shuttle to get to the light rail station 2 miles down the road. This was a nice feature.
I was not made aware of any perks for IHG gold members and this is something that I had been used to.
We did not eat at the restaurant nor partake in the breakfast buffet as the desk was not sure if this as included in our rate.
The most disappointing thing about our stay was that only one of the two elevators was working for the whole of our stay. I could have understood one or even two days, but four...
The neighborhood is nice, but it is too far from downtown and too far from the light rail station.
My next trip to Denver will not include a stop at this hotel.
July 15, 2014
Rated 2.0 out of 5.0 by Lorenzo HOW MANY STAYS
I've stayed many times at this location including during their long construction and I was rather surprised to not be welcomed back as a person who had been a frequent customer but also not as a Platinum Elite customer.
I'm used to some kind of perk with most of my stays, free breakfast, room upgrade ( not critical in this case) etc. apparently that is not part of the package anymore. Since I have Elite status with several other programs perhaps it is time to take advantage of increasing my status at those companies and let this guest program rest until they value their customers again.
July 15, 2014
Rated 3.0 out of 5.0 by Biker78964 Average Holiday Inn
The property meets your expectations for a Holiday Inn but nothing stands out - not necessary looking forward to returning.
July 15, 2014
Rated 1.0 out of 5.0 by Peter from Australia lift problems
This is a big impersonal hotel unlike others we have stayed in in USA. The worst was the lift we were there two nights and one lift was never fixed. no one seem to be trying to fix it. The second lift was so slow add to a very small foyer it was bedlam. We spent more time wait for lift than sleeping at this Hotel. Staff in restaurant when you talked to them were loverly but at first contact were not friendly. For the price avoid this one. We used the stairs
July 13, 2014
Rated 1.0 out of 5.0 by pjwjaw Horrible beds and awful service
Skye was very kind and professional, but the rest of the staff left a bad taste in my mouth. Not willing to help when the a/c went out. Not willing to help when the beds I was told were pillow top mattresses. They only had a mattress pad on top of the mattress. Misleading. Irons in the two rooms we had booked did not work. The staff in the restaurant never came to our table to see if there was anything we needed. We served ourselves and left. They checked us in well past their 4:00 check in time. Rooms were not cleaned and delayed our check in to nearly 4:25. Not acceptable. They have two elevators, and one was out of service. Guess how long a person had to wait for an elevator, quite some time.
July 13, 2014
Rated 4.0 out of 5.0 by JlkKY A standard holiday inn
I've worked for other franchises and I know the expectations. This one very much lives up to their standards. However I was disappointed at the food, as I have been with most hotels. Additionally I was in a room on the tower with a failed elevator when they had a full house. This was all week. I would have hoped they'd have been offering at LEAST a complimentary breakfast or something of the like given we were constantly waiting upwards of 10 minutes or had to take the stairs (not an option for me on the 8th floor). It was a solid good to above average but was really hoping for a little something extra.
July 12, 2014