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Rated 3.8 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by Great Staff We spent three days at the hotel, myself, wife, 5 yr old and 2 yr old. I just picked this hotel since it was close to the attractions we wanted to visit. First the staff was great, my kids wanted to spend time in the elevator riding and several staff mentioned how great it was to see them having fun. They enjoyed the pool and I enjoyed the kids eat free, great breakfast and great dinner menu. We will be staying here next time in Denver. July 23, 2014
Rated 2.0 out of 5.0 Comfy bed and great a/c It was a good stay just didn't like the missing bed and the no room for parking in the garage. Didn't agree with parking across the street. July 22, 2014
Rated 4.0 out of 5.0 by Excellent service My husband and I recently spent 3 nights in the Holiday Inn Denver-Cherry Creek. We were visiting from MN and were in town for a wedding. We booked a room there because the bride and groom had a block of rooms and recommended we stay there. Our room was clean and comfortable, the pool and patio area was very nice and the food in the restaurant was good. The only problem was the elevators. Only one elevator was working in the east tower on the day we checked in, so there was always a long wait to get up or down. On the second day, my husband, five other adults, two small children and I were stuck in the "good" (working the previous day) elevator for 25-30 minutes when we stopped unexpectedly between floors and had to wait for an engineer to rescue us. This was a very frightening experience, and we were prepared to leave and never come back. However, the staff was very understanding and gracious afterward and moved us to a different room on a lower floor so we didn't have to use the elevator anymore. They also comped our room for our entire stay. So overall, the experience was good and hopefully the elevators are all in working for future guests. July 22, 2014
Rated 2.0 out of 5.0 by Not satisfied Based off my experience at this Hotel I would not recommend!I found the staff to be unfriendly, not very personable. The first night i tried to check in i was basically given a piece of paper stating that even though i had a confirmed reservation other guests had decided to extend their stay and that no rooms were available. That in itself was not a huge deal! I was never given an apology, just that we were re-booked at a sister hotel around the corner. That's the part that bugs me. Subsequently after getting back home i now see a charge from the other hotel for $50 dollars over what i had booked my original room for at the hotel and being told the rate would be the same. So now i have to make several phone calls to get this all straightened out! July 21, 2014
Rated 5.0 out of 5.0 by Great Property I travel often and it is nice when i find a nice gem like this location. There is a nice covered pool and a courtyard to relax and enjoy the weather, yet it keeps you away from the busy city streets. The location is prime with many evening venues within walking distance as well as a bank, food places and even some shopping. I would recommend this location to any business traveler as it is close enough but not in the thick of the insanity. The rooms are super clean and the staff is friendly and helpful. I will stay again when i am in Denver. July 21, 2014
Rated 4.0 out of 5.0 by Good hotel. Nice hotel overall with plenty of restaurants nearby. Also a nice jogging/walking/biking trail across the street. Terrible parking lot, many of the spaces are blocked by the structure holding up the garage. Worst I have ever seen by far. Very nice room overall. The air conditioning shuts down automatically if you don't move around (like when you are asleep# to save the hotel money on utilities, so the room gets way too hot at night. After the front desk clerk told me how to bypass the system #by leaving the fan on all night) everything was much better. I would stay here again. Can't speak to value, my company paid the bill, but a choice was required by the website. July 20, 2014
Rated 4.0 out of 5.0 by Great trip We chose this location since it was near the things we wished to do- visit with relatives, Rockies game, see the mountains, and the lacrosse World Championships. Not only did it fit well but it was clean, comfortable, and relatively new. Only regret was no hot tub. July 20, 2014
Rated 2.0 out of 5.0 by Staff needs customer service training The hotel has a convenient location for my Denver trips, but the hotel staff is slow, unresponsive and seem to be understaffed. I was having trouble with the wifi on Day 4 of my stay, and they couldn't help me. I called again, and guess what--they had changed the wifi password but had not told guests! So frustrating. Then there was a fire alarm test and the exit door was blocked. Overall, the hotel can use a good manager and more attention to details. The restaurant staff was great, and the food was good as well, except that the breakfast was $11.95! I then asked for a fruit plate, and it was $9.95. Way too expensive. July 19, 2014
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