Rated 1.0 out of 5.0 by Padillasrus Very disappointed
First off we made our reservation with connecting rooms made it very clear that I need connected rooms. Checked in found out that they don't even have suites that are connected but when I made my reservation I was told that it will be connected . So I spent two hours at the front desk trying to fix my reservation I ask to speak with the Hotel boss and was told that he was on vacation which is Mike when I called they hotel on that Monday mike answered and said he was never on vacation didn't even seem to care when I told him that his staff told me that he was on vacation. So in order for us to get rooms connected one of us had to down grade from a two bedroom suite to a regular queen room and they only wanted to take off $10 which is not right when there is like a 50$ difference between the rooms Very disappointing. The elevators have a horrable system u have to put in your room key to go to each floors in the hotel so most of the time the room key does not work correctly I got stuck in the elevator for five different floors just to get to my room because if your key don't work the elevator goes to with ever floor is pressing the button. All days the parking garage always had leaks from the pipes above looks like its been leaking for awhile. First night there was a broken beer bottle on our floor by the elevator called at 12am to have them clean up the glass they said be right there it stayed there till 9am in the morning and who ever they had clean it up left glass still there so had to recall to get it recleaned. Very upsetting. Also they are doing construction right by the indoor pool so was cold in the pool area from workers opening and closing door while swimming :(. They only thing I did like was the rooms very nice and clean.
June 9, 2013
Rated 5.0 out of 5.0 by 1kaye Kay
I stay here frequently when I come to visit my son and his family in Denver. The staff goes beyond the call of duty they are so personable. Rooms are super clean and comfy.I travel a lot due to my family just scattered around the country and believe me I wouldn't stay anywhere else but Holiday Inn.
June 9, 2013
Rated 2.0 out of 5.0 by whocaresthestaywasnotgood a so so hotel, considering the options available in the area
- Room keys did not work consistently in the room, the elevators, or the fitness center.
- front desk personnel at check in were not rude, but not nice, just average and didn't give information about the hotel or the room.
- shower was barely warm, maintenance did correct.
- parking free, but tight.
- only one bar of soap provided, housekeeping did provide more upon request.
NOT a great Holiday Inn. There's a Residence Inn across the street that has much nicer rooms, more professional staff, and better facility overall.
June 5, 2013
Rated 1.0 out of 5.0 by Formika Last place
This my company's network hotel chain so I stay in these IHG hotels in the 13 states I travel. I am in hotels 3-4 nights a week and this is the worst of all.
This hotel is in a great neighborhood yet poor room design, less than normal room comforts and a bad breakfast experience with long lines due to the allowance of the general public to eat and hang out. There is currently major construction in the hotel. My hallway was partially blocked by open ongoing construction. The guest rooms on either side of me were demolished and doors were open leaving my wife and I feeling we were camping in a construction zone. The construction was not mentioned during reservation nor check-in. Upon checkout I mentioned there were other guests from my corporation staying there at a lower rate and I very nicely asked for the $30 lower rate. I did not get a satisfactory answer nor did I feel there was any effort applied. Given the state of the hotel & my loyalty , if i was owner I would have offered no charge and a big apology. Maybe I should have gotten upset.
June 3, 2013
Rated 4.0 out of 5.0 by umbrella2 Great Breakfast Bar
We stayed for 2 nights. The breakfast bar had great variety with the omelet station being a big plus. The room was clean and updated. All staff was friendly. The only downfall was that the shuttle that was advertised to transport anywhere within 3 miles of the hotel did not run on the weekend. There was, however, a great mall within 1 mile walking distance which you could use the biking/walking trail to get to. Once in the mall area there were many shops and eateries surrounding it. An Applebee's and Target across from the hotel was convenient. Coors Field was a very quick $15.00 taxi ride away and the driver's were friendly. On the downside, I did not appreciate having to put a $50.00 fee on my credit card for incidentals at check in, even though it would be refunded at a later date if not used. I have never had to do that in all the years I have been staying at hotels, which include many Holiday Inn properties as a Priority member.
June 2, 2013
Rated 1.0 out of 5.0
by Gretchen02 83 degree room
My stay would have been nice, except for our room was 80 degrees. I woke up at 6 am to turn the air conditioner on lower and it was already set and locked at 65 degrees. The air vent was blowing out warm air and it even went up to 83 degrees by the time we left our room at 9 am. It was miserable and hard to deal with, we were only staying for 1 night. And could not wait to get out of there. We stayed in the east tower and I will never book another night at this Holiday Inn. It was the most uncomfortable sleep and miserable morning trying to get ready it the smoldering heat. I even took a picture, which I have uploaded to the site.
May 29, 2013
Rated 5.0 out of 5.0 by Tommy3 Comfortable bed and great service
Recommend staying here. The motel was clean and comfortable beds. Meal was good and all services were great. Front desk was very courteous and helpful.
May 24, 2013
Rated 3.0 out of 5.0 by MeetingAttendee5 Room for Improvement
I stayed here last week for a meeting and was disappointed. The room and rate overall were great but there is room for improvement. The food was hit or miss. Dinner was great but I ordered a burger for lunch (medium) and it was RAW. When checking out I noticed a charge for the bar on my bill. I explained to the employee on duty that I hadn't been to the bar but had eaten twice in the restaurant over the 2 days. He said he'd get me a revised bill - a week later I still don' t have it.
May 22, 2013