Rated 4.0 out of 5 by 498
Rated 3.0 out of 5.0 Great value, good hotel...bad food!
"Restaurant" needs some serious attention, very lame! Felt like I was in a cafeteria, there was no bar at all, possibly due to construction that I think has been going on close to a year?! Food for my one dinner was blah, definitely not fresh corned beef, thankfully 5 min walk and many other choices, would not eat there again!
Breakfast card put outside of door 10pm night before for 9am delivery..open door at 905 and card was still there, no body picked it up??? They promptly brought my order but it was 20 min later than I wanted, made me rush my morning... no discount, should have been free! Next morning they got it to me...10 min early, bacon was nasty and soggy...who's running all that down there?!
February 3, 2016
Rated 3.0 out of 5.0 by Kmurrayyy Heads up would have been nice...
Really wish I didn't stay here... was so frustrating to have the construction everywhere and not being able to access the elevator for parking. I was so tired from driving all I wanted to do was crash in a nice hotel. It took 4 hours to get my room key, which stopped working after the first time. I wish I could have gotten my money back and stayed in ANY other hotel. The staff was nice, I must say... they felt bad and did what they could to help.
January 25, 2016
Rated 2.0 out of 5.0 by Businessmd Not a great experience - Platinum Elite Member
Disclaimer: Hotel is under construction. Was not notified or warned at time of making reservation.
Check in was delayed due to a connection issue with their computers and key card system. I was not able to get a room and was asked to wait in the restaurant while a contractor worked on getting the network back online. I was able to connect to the internet in a lobby area away from the construction and get some work done.
A few hours later I went to the front desk to see if any progress had been made. The host was able to get me checked in however I needed an escort to my room due to the key card system was still down. Once escorted to my room by a General Contractor (not an employee of the hotel) I was finally able to unwind. The room was fine, but the bathroom was not cleaned thoroughly. I was upgraded to a King room which I was not thrilled about or even asked. The King beds are never as comfortable as the Full Size or Queen beds at IHG hotels.
I decided to go to the Cherry Hill Mall nearby. At this point I needed to escape this place. The location of this hotel is good. There were plenty of options in the area to get out. Once I was at the mall it crossed my mind there was a non hotel employee (the contractor) with a master key.
Not a fan of the King Beds at IHG hotels.
Bathroom was not what I would consider clean.
Staff was not handling the technical difficulties professionally.
It was not a relaxing experience.
January 25, 2016