Rated 3.8 out of 5 by 169
Rated 2.0 out of 5.0 by Traveling for business Staff needs customer service training
The hotel has a convenient location for my Denver trips, but the hotel staff is slow, unresponsive and seem to be understaffed. I was having trouble with the wifi on Day 4 of my stay, and they couldn't help me. I called again, and guess what--they had changed the wifi password but had not told guests! So frustrating. Then there was a fire alarm test and the exit door was blocked. Overall, the hotel can use a good manager and more attention to details.
The restaurant staff was great, and the food was good as well, except that the breakfast was $11.95! I then asked for a fruit plate, and it was $9.95. Way too expensive.
July 19, 2014
Rated 5.0 out of 5.0 by dinklesprinkles comfortable beds
cost per night was decent. they rooms were nice and up to date with very comfortable beds. really enjoyed the few days i stayed there. also i would visit again if i had the chance.
July 18, 2014
Rated 3.0 out of 5.0 by C W MR Waiting for the elevator
The hotel was clean and despite being on a busy street, quiet. We used the shuttle to get to the light rail station 2 miles down the road. This was a nice feature.
I was not made aware of any perks for IHG gold members and this is something that I had been used to.
We did not eat at the restaurant nor partake in the breakfast buffet as the desk was not sure if this as included in our rate.
The most disappointing thing about our stay was that only one of the two elevators was working for the whole of our stay. I could have understood one or even two days, but four...
The neighborhood is nice, but it is too far from downtown and too far from the light rail station.
My next trip to Denver will not include a stop at this hotel.
July 15, 2014