Rated 4.3 out of 5 by 403
Rated 2.0 out of 5.0 by QWadeCaz Rude Staff
This hotel was fine for a quick 2 night stay in Denver for a funeral. However, the front desk staff was unbelievably rude and unprofessional. She (Jenn) never looked up or smiled to greet me. Never acknowledged me in a courteous manner and talked only to the computer screen the whole time. She acted like she hated her job and hated the hotel guests for bothering her.
I also had reserved 2 rooms and she only gave me 1 room. She did not apologize for this mistake only gave an excise that I had put the name of another person on that room, but they both had the same reservation. She just did not bother to look.
Once in the room the bathroom door was locked and had to call maintenance to come and unlock it.
Other than those two bad experiences the rest of my stay was fine and mediocre.
The hotel room was small and only had one chair but for the price and for my purposes it was fine.
November 24, 2015
Rated 4.0 out of 5.0 by J1962 HI Denver
Nice hotel, bar and grill are substandard. Worked with Sales Manager Rachel she was very pleasant and helpful. Jenn at front desk not so much. I was there 3 days and she seemed like she was not happy my entire stay.
November 23, 2015
Rated 5.0 out of 5.0 by alimarie4 Clean Room, Nice Hotel
This hotel was very clean and the room I was in was up to date. The check in staff was pleasant, however the morning staff wasn't the friendliest. The bed was comfortable.
November 22, 2015
Rated 4.0 out of 5.0 by hog jaw Business stay
every thing went as expected which is what I want in a business trip hotel
November 22, 2015
Rated 5.0 out of 5.0 by Ballhawg Excellent airport lodging
Good location, friendly and helpful staff, clean and comfortable room. The shuttle to the airport was on the mark.
November 19, 2015
Rated 5.0 out of 5.0 by dukeofdeception Layover stay
Had to make a quick layover stay. Room was very comfortable and staff was very courteous. I arrived after 11pm and everything was ready and taken care of with two small children in tow.
November 16, 2015
Rated 2.0 out of 5.0 by calyx Convenient location
Free shuttle to/from airport. I wish the shuttle was better labelled - I almost missed it as it said "Tower Suites" on the front of the shuttle. No one mentioned that when I called the hotel to ask about the shuttle. Only saw the Holiday Inn logo on the side as it started to drive! Shuttles are every half hour, so I was glad I managed to wave him down!
In reality, the driver waited
November 10, 2015
Rated 5.0 out of 5.0 by D-Dubs Clean, Convenient and Safe
Excellent location - clean rooms, very polite staff.
November 2, 2015