Rated 3.8 out of 5 by 184
Rated 1.0 out of 5.0 by Max 2014 No cold water
My room did not have cold water. The toilet was hot water and the seat was always hot and sweaty. They looked at it and said that someone made a mistake when renovating the room and they didn't have another room. The sink did not have cold water either. I had to wash my face and teeth really fast right after I turned on the water so that it would not get really hot. The cleaning of the room was terrible as well. One time, they just emptied the trash, left the trash bags and did nothing else. Many times the room was never cleaned. I would call down to get it done but no one came. The food was also terrible. They also messed up my bill but when I pointed it out, they corrected it right away. Finally, the printers would not work in the business center and we could not get an internet connection to print our boarding passes. They tried to fix it but couldn't. The sad thing was that the staff was really nice and tried to help but the whole experience was terrible
July 20, 2014
Rated 3.0 out of 5.0 Single room passed off as double
When we checked in for a week long stay we were given a single room that had 2 queen beds smashed into it. We were being charged for a double and there was no such thing. We were traveling without kids and could have used a room with 1 bed. Could only sleep on one of the beds anyway because the other was smashed so tight up against the air-conditioner you would have frozen to death. We were able to move rooms the following day, but there was no compensation for staying in a single room - still charged for a double. Also, when I asked the front desk to have the coffee in the lobby refilled I was told to "Go over to the restaurant and find someone to fill it" Thank you for NOT making a phone call for one of your guests.
July 17, 2014
Rated 4.0 out of 5.0 by ohroadking Very Friendly Staff. Convenient to downtown
This was a very nice Holiday Inn. Great Staff. Great shuttle service within a few miles of area and to and from the airport. A little pricey on drinks at the bar but not outrageous. No free continental breakfast was the only minus that i can mention. Overall a very good 2 night stay. Great location to view all of the fireworks going off on the 4th.
July 17, 2014
Rated 5.0 out of 5.0 by arobinson Easy, comfortable place to stay!
I've stayed at this hotel several times for business. It's centrally located, clean and has excelled customer service.
Would highly recommend.
July 15, 2014
Rated 5.0 out of 5.0 by MFKelsey Staff Makes the Stay
Check out the Bar/Lounge it makes the stay even better.
The staff from check in to check out is the key to this property.
July 15, 2014
Rated 5.0 out of 5.0 by Teacher4KC Full House
The staff did an awesome job with a full house. I was here for a week for the teacher's convention, apparently there was also girls softball, men's lacrosse and regular travelers. The accommodations were great and the service was stellar. I'd like to point out the services of Ron the shuttle driver (he know the area), Melissa(?) from morning breakfast, the breakfast short order cook ( with cute accent), the night security young lady ( awesome during fire alarm), and the night bar staff were all great. Good Job of keeping it together with a full house.
July 14, 2014
Rated 4.0 out of 5.0 by bml2014 Shuttle Service
Excellent., easy to use, great drivers, very personable.
July 10, 2014
Rated 5.0 out of 5.0 by Bill t. everything was great
Everything was great. Everyone was very kind to us. We hope to come back for pleasure. thanks to everyone especially Ron the shuttle driver.
July 8, 2014