Rated 3.8 out of 5 by 189
Rated 4.0 out of 5.0 by PJTav Friendly, Attentive Staff
Our overall experience was excellent. Whenever any difficulties arose (insufficient towels or toiletries, late housekeeping services, etc.), the staff members apologized and quickly made things right.
July 25, 2014
Rated 5.0 out of 5.0 by Wenken67 Gereat Value
I really was impressed by the amenites and the quality fo the room. Everything exceeded my expectations for a room in this price range.
July 23, 2014
Rated 5.0 out of 5.0 by muppet802701 Conference Guest: Highly Recommend
I stayed in the hotel for nearly a week for a conference. It was one of the best conference stays I've had in a hotel anywhere in the country.
The room was small, but it was clean every day. The tub drained slowly, but that was the only room concern I had during the entire stay. Each room even has an outdoor balcony, which was very nice. Also had a fridge, which almost never happens. King rooms have a smaller fridge and microwave.
The conference rooms were very nice, and the hotel staff was very generous to us with space: A separate room for breakfast, an office space, plus our meeting room.
The workout room is top-notch. New machines, plenty of choices and lots of space. Even an outdoor rooftop track. The pool and hot tub worked, but could use some updating.
The restaurant was good and affordable. The breakfast served to conference-goers was good and generous. The staff for both did a great job.
Front desk staff was knowledgable and very helpful.
Hotel has a free shuttle service (with an AMAZING driver) that will take you to area shopping and eating locations. This made being so far out from downtown no big deal. I didn't run out of places to eat in six days.
Parking (contrary to what another reviewer stated) is abundant and safe. I parked my car in the underground garage during my entire stay and used the free shuttle. No problems at all with parking.
Overall, I would whole-heartedly recommend the hotel for a conference or a vacation stay (as long as you realize it is a bit of a drive to attractions).
July 23, 2014
Rated 4.0 out of 5.0 by ddllff55 Nice quiet rooms and great service
Rooms were so quiet, we never heard any noise next door or above or below us. The breakfast buffet was very good, and the service of the entire staff there was A .
July 22, 2014
Rated 3.0 out of 5.0 by jjland57 comfortable but dirty
I checked in after 8pm with a booked reservation. A housekeeper showed up at my room, but i was on the phone and told her i had just arrived. I then noticed used towels on the bathroom door, and on pulling the sheets back on the bed, it had been slept in and not remade. No fresh shampoos, or menu, etc. I called the front desk and the gal said" that room was inspected, but the pm housekeeper did not get the message it was finished". I told her it may have been inspected, but it was not cleaned and there was also a plastic bag in the toilet. I asked that she send the housekeeper back as it was not properly cleaned. After approx 15 or 20 min. the two desk girls came up with clean bedding and proceeded to change the bed. I was too tired to ask for another room or insist on a full clean. Not good!
July 22, 2014
Rated 1.0 out of 5.0 by Max 2014 No cold water
My room did not have cold water. The toilet was hot water and the seat was always hot and sweaty. They looked at it and said that someone made a mistake when renovating the room and they didn't have another room. The sink did not have cold water either. I had to wash my face and teeth really fast right after I turned on the water so that it would not get really hot. The cleaning of the room was terrible as well. One time, they just emptied the trash, left the trash bags and did nothing else. Many times the room was never cleaned. I would call down to get it done but no one came. The food was also terrible. They also messed up my bill but when I pointed it out, they corrected it right away. Finally, the printers would not work in the business center and we could not get an internet connection to print our boarding passes. They tried to fix it but couldn't. The sad thing was that the staff was really nice and tried to help but the whole experience was terrible
July 20, 2014
Rated 3.0 out of 5.0 Single room passed off as double
When we checked in for a week long stay we were given a single room that had 2 queen beds smashed into it. We were being charged for a double and there was no such thing. We were traveling without kids and could have used a room with 1 bed. Could only sleep on one of the beds anyway because the other was smashed so tight up against the air-conditioner you would have frozen to death. We were able to move rooms the following day, but there was no compensation for staying in a single room - still charged for a double. Also, when I asked the front desk to have the coffee in the lobby refilled I was told to "Go over to the restaurant and find someone to fill it" Thank you for NOT making a phone call for one of your guests.
July 17, 2014
Rated 4.0 out of 5.0 by ohroadking Very Friendly Staff. Convenient to downtown
This was a very nice Holiday Inn. Great Staff. Great shuttle service within a few miles of area and to and from the airport. A little pricey on drinks at the bar but not outrageous. No free continental breakfast was the only minus that i can mention. Overall a very good 2 night stay. Great location to view all of the fireworks going off on the 4th.
July 17, 2014