Rated 3.7 out of 5 by 120
Rated 4.0 out of 5.0 by jlmjr Comfortable bed and great service
Location was convenient to interstate!
Staff was very knowledgeable and friendly.
Food was good in the restaurant.
Many restaurants close by.
November 27, 2013
Rated 2.0 out of 5.0 by MarioOC Cleaned room
Last week I did 4 reservations in your hotel: 60225796, 60229953, 60231233 and other. My room was not cleaned 3 days in a row (from Tuesday to Thursday). Every night I went to the front desk and only the room was cleaned on Friday.
By other side, people as José, AJ and Alaine are great!!! They helped me.
November 26, 2013
Rated 4.0 out of 5.0 by Michelle8PT Great staff
I have nothing but positive things to say about the staff I encountered. From the front desk to the bar/wait staff in the bar to the shuttle drivers to the wait staff bringing food to our conference.
My only complaint was with the fan on the room heat/air unit. It was so loud I could not keep it on at night. Therefore I got cold. I did get another blanket the next night. I'm not sure this can be fixed or adjusted.
I would gladly recommend this facility to another person and I would be more than happy to stay again.
November 26, 2013
Rated 5.0 out of 5.0 by BeemerK12 Never had such a stay
I always stay at HI or HIE on my travels. Starting withe the MOST pleasant and knowledgeable front desk ever, this hotel never quit. We arrived at 1:00pm hoping to check in early as we had the Colorado vs Cal game later in Boulder and were told that this was not a problem at all.The room was fabulous with a double balcony and a dreamlike view to the mountains in the West. Top notch inflating beds assured us totally over and above expected comfort. The fridge did fail though but a call to that front desk quickly solved it, sending the most courteous maintenance man I have met in any hotel. Sorry, I can not recall his name but our room # was 1125 on Nov 16. Apologizing, he offered free breakfast coupons. I already had some courtesy of the friendly front desk staff so when he came back with the replacement fridge, he had chocolates for us hoping this would make up for our inconvenience. Wow... A false fire alarm went off the next morning but that did nothing to damper our experience. The full breakfast including custom made omelettes was fantastic. Well done S. at the front desk. You should be training the whole chain!!! Bravo!
November 21, 2013
Rated 3.0 out of 5.0 by Rewarded Issues abound but staff was great solving them
Almost everything was resolved by the staff to my satisfaction. It all started with a leaky sleep number bed. Two poor nights of sleep and after my second complaint they sent someone to check and tighten the connections. Again kudos to the staff, as they had their hands full with my group, and they overcame almost all of the obstacles.
November 12, 2013
Rated 5.0 out of 5.0 by Calmtnbkr Outstanding Staff
My wife and I stayed in the hotel the night of 17 October 13 and had such a pleasant experience we decided to stay again on our return trip the night of the 27th of October.
The hotel facility is very nice but we were especially impressed with the friendly and professional staff both at the front desk and in the bar and restaurant.
I stay more than 200 nights each year in hotels and this was one of the best experiences ever.
I would especially like to compliment the staff in the bar and restaurant the night October 17th and for the buffet breakfast the morning of October 18th.
Well done and we will definitely use this hotel on all future trips via Denver
October 30, 2013
Rated 5.0 out of 5.0 by Easty Comfortable bed and secure room
Felt secure in the room....bed was very comfortable--slept like a rock! I thought the continental breakfast was very good.
October 29, 2013
Rated 3.0 out of 5.0 by gegmd11 Noisy
Rooms are very noisy (street noise). Especially on the east side of the building. It makes sleeping very difficult. Daytime noise is very bad. Perhaps the otherside of the hotel would be quieter. Staff is very friendly and food is good.
October 29, 2013