Rated 3.9 out of 5 by 227
Rated 5.0 out of 5.0 by Scoot7101 Food service
We would like to commend Amy for her outstanding service to us at breakfast. We voiced our concerns about the breakfast buffet. She immediately went into action. Corrected the problem and served us a hot, delicious meal.
January 25, 2014
Rated 5.0 out of 5.0 by RBR INc WESA STAY
Enjoy the time at this hotel. Parking is a challenge though
The noise was bothersome a few nights, the facility is an open atrium style building so sound carries
Other than that it is a great hotel, wonderful selection of Restaurants across the street.
January 17, 2014
Rated 4.0 out of 5.0 by R.S. R.S.
I stay at this hotel about every 2 months or so for work. I have the option of choosing other hotels in the area but keep staying here because of the friendly staff and comfortable rooms. They've just completed a remodel of their bar area and it looks very nice. The only thing they could improve would be have a Happy Hour in the afternoons for their guests.
January 14, 2014
Rated 3.0 out of 5.0 by Nancy Jane Disappointing after staying at Holiday Inn Cherry Creek.
As IHG rewards club members, we looked forward to our stay.
The staff was okay, but not overly helpful. At breakfast, we
noticed that some people had breakfast coupons, but we did not.
My husband went to front desk to see if they forgot to give us
coupons for the buffet breakfast. They said that they had not
Forgotten, that we did not qualify for coupons. That left a pretty bad
Impression,especially just after staying 2 nights at HI Cherry Creek
where 4 coupons were given to us upon checking in, 2 for each
Morning. We noticed that not nearly as many people were
Staying at this hotel as compared to the one in Cherry Creek.
Now we know why.
January 6, 2014
Rated 5.0 out of 5.0 by Ortensia All Good
Everything was great. The staff was EXCELLENT. I would stay again.
December 27, 2013
Rated 5.0 out of 5.0 by oliver11 great service
Staff very helpful and friendly. Especially nice was the shuttle service to and from the airport and to local restaurants
December 24, 2013
Rated 5.0 out of 5.0 by Jefro226 Great property.
I have had several good experiences at this hotel. It is showing its age (they are remodeling parts now), but that is more than made up by the great staff. Special thanks to Sarah and the other girls at the front desk. Always enjoy my time there.
December 22, 2013
Rated 5.0 out of 5.0 by ZC73 Grea Hotel
I hav stayed there 4 tims inthe past two months, a week each time. Excellent hotel, and staff. If Ihavea complaint it wuld be those stupid Sleep Number beds. If you weight moretana hundred pounds, they are not for you. Other than tat, no complaints at all, everoomservice prices were reasonable and te food was good.
December 16, 2013
Rated 5.0 out of 5.0 by Denvervisitor Pleasant Stay
This is a great new hotel with very knowledgeable staff! The shuttle service is excellent if you need to catch a flight at DIA or explore the surrounding areas. The shuttle driver James was very helpful and he definitely deserves a raise!
Overall I had a wonderful stay at this hotel and would highly recommend it to business /leisure travelers alike.
December 15, 2013
Rated 4.0 out of 5.0 by jlmjr Comfortable bed and great service
Location was convenient to interstate!
Staff was very knowledgeable and friendly.
Food was good in the restaurant.
Many restaurants close by.
November 27, 2013
Rated 2.0 out of 5.0 by MarioOC Cleaned room
Last week I did 4 reservations in your hotel: 60225796, 60229953, 60231233 and other. My room was not cleaned 3 days in a row (from Tuesday to Thursday). Every night I went to the front desk and only the room was cleaned on Friday.
By other side, people as José, AJ and Alaine are great!!! They helped me.
November 26, 2013
Rated 4.0 out of 5.0 by Michelle8PT Great staff
I have nothing but positive things to say about the staff I encountered. From the front desk to the bar/wait staff in the bar to the shuttle drivers to the wait staff bringing food to our conference.
My only complaint was with the fan on the room heat/air unit. It was so loud I could not keep it on at night. Therefore I got cold. I did get another blanket the next night. I'm not sure this can be fixed or adjusted.
I would gladly recommend this facility to another person and I would be more than happy to stay again.
November 26, 2013
Rated 5.0 out of 5.0 by BeemerK12 Never had such a stay
I always stay at HI or HIE on my travels. Starting withe the MOST pleasant and knowledgeable front desk ever, this hotel never quit. We arrived at 1:00pm hoping to check in early as we had the Colorado vs Cal game later in Boulder and were told that this was not a problem at all.The room was fabulous with a double balcony and a dreamlike view to the mountains in the West. Top notch inflating beds assured us totally over and above expected comfort. The fridge did fail though but a call to that front desk quickly solved it, sending the most courteous maintenance man I have met in any hotel. Sorry, I can not recall his name but our room # was 1125 on Nov 16. Apologizing, he offered free breakfast coupons. I already had some courtesy of the friendly front desk staff so when he came back with the replacement fridge, he had chocolates for us hoping this would make up for our inconvenience. Wow... A false fire alarm went off the next morning but that did nothing to damper our experience. The full breakfast including custom made omelettes was fantastic. Well done S. at the front desk. You should be training the whole chain!!! Bravo!
November 21, 2013
Rated 3.0 out of 5.0 by Rewarded Issues abound but staff was great solving them
Almost everything was resolved by the staff to my satisfaction. It all started with a leaky sleep number bed. Two poor nights of sleep and after my second complaint they sent someone to check and tighten the connections. Again kudos to the staff, as they had their hands full with my group, and they overcame almost all of the obstacles.
November 12, 2013
Rated 5.0 out of 5.0 by Calmtnbkr Outstanding Staff
My wife and I stayed in the hotel the night of 17 October 13 and had such a pleasant experience we decided to stay again on our return trip the night of the 27th of October.
The hotel facility is very nice but we were especially impressed with the friendly and professional staff both at the front desk and in the bar and restaurant.
I stay more than 200 nights each year in hotels and this was one of the best experiences ever.
I would especially like to compliment the staff in the bar and restaurant the night October 17th and for the buffet breakfast the morning of October 18th.
Well done and we will definitely use this hotel on all future trips via Denver
October 30, 2013
Rated 5.0 out of 5.0 by Easty Comfortable bed and secure room
Felt secure in the room....bed was very comfortable--slept like a rock! I thought the continental breakfast was very good.
October 29, 2013
Rated 3.0 out of 5.0 by gegmd11 Noisy
Rooms are very noisy (street noise). Especially on the east side of the building. It makes sleeping very difficult. Daytime noise is very bad. Perhaps the otherside of the hotel would be quieter. Staff is very friendly and food is good.
October 29, 2013
Rated 4.0 out of 5.0 by spyke Great hotel
Best service and staff except for the maid service. Returned to the hotel at 8:00 PM and room had not been made up. Another day the beds had not been made. Was told the maids were from an agency. Need a hotel supervisor to check the rooms each day or maids need more training. Don't need excuses.
The shuttle service was the best ever. The drivers are very accommodating and very cheerful. They are great. Front desk also great.
October 23, 2013
Rated 3.0 out of 5.0 by Rich56 Nice room, but noisy.
Room was good, but didn't know they were going to start remodeling in either room next door or upstairs. From 8:30 until we checked out all we heard was banging sounds. Would been nice if we were advised of it during check-in. Other that that room was nice and comfortable.
October 18, 2013
Rated 5.0 out of 5.0 by lucy2350 Cafe staff
The front desk and general manager (?) were very helpful - answering our questions. The waiters in the restaurant were also courteous and made sure our meals were satisfactory.
This was not the same for the breakfast cafe staff. It seems as if there were not enough staff to attend the amount of quests that weekend. They hurried about trying to wait on tables resulting in incomplete breakfast meals and sloppy service.
When we asked one waitress to refill the cream decanter for the complimentary coffee her reply was - "When I have a chance." And when she did refill it she placed it on a counter and we needed to retrieve it.
And why aren't there any teaspoons with the fork and knife? Stirring coffee with a tablespoon is silly.
October 17, 2013
Rated 5.0 out of 5.0 by Janet84 Professional staff
We really enjoyed our stay. All the staff treated us very well. The rooms were very clean. This is the second time we stayed here and each time it was great. Not a big fan of sleep number bed and didn't sleep very well on them. That was the only downer.
October 16, 2013
Rated 5.0 out of 5.0 by Lainew Excellent from beginning of stay to end
I was attending a conference at this hotel and was arriving by train. I emailed the hotel to inquire about local taxis and other transportation. The manager went out of her way to arrange for me to be met at the train station by the shuttle and brought to the hotel. Before I even arrived I was impressed by the hotel staff. The rest of my stay impressed me even more. I really liked the atrium style of the hotel. If I am in Denver again I would like to stay at the Holiday inn East Stapleton.
October 16, 2013
Rated 5.0 out of 5.0 by LfromMD Enjoyed my stay
I was in Denver for a training and needed a comfortable place to stay and work. The staff at this location were very courteous. The room was clean and comfortable. It was a plus to have a microwave and small refrigerator as well as coffee/tea maker. I enjoyed the breakfast buffet offerings. Another plus was having access to free wifi for my business needs. Free transportation to and from the hotel was an extra added bonus. The only thing that would make it better is if they offered a free shuttle to the downtown area because cab service on the weekends is not the best.
October 15, 2013
Rated 4.0 out of 5.0 by ricky69 Frequent Traveler
This was my second stay at this hotel. Room was very clean and cleaned daily for the entire week that I was there. Great Service! Hotel has many amenities and the staff is top notch including the breakfast chef in the dinning area. Looking forward to my stay again in December.
October 8, 2013
Rated 2.0 out of 5.0 by Lewis44 At first glance I was impressed, however....
1) My biggest disappointment was the beds, although they are adjustable they are still very uncomfortable. Also, the pillows are small very hard squares wrapped in some type of plastic that crinkles every time you move, WHO SLEEPS ON THROW PILLOWS??!!!
2) The room was not clean when I arrived... housekeeping was actually just leaving as I walked up, it was night and the rooms are dimly lit so only after I had unpacked and changed for bed did I realize there appeared to be red cake smeared into the carpet and all over the phone cord. I was so tired I didn't want to call down for service so I cleaned it up myself. The entire time I was there I couldn't get room service to answer the phone, I always had to call the front desk and only then would they answer.
This hotel is beautiful on the surface and with proper management and some attention to detail it would live up to its full potential.
October 7, 2013
Rated 3.0 out of 5.0 by imme Average airport hotel
It was far from airport but convenient to everything else in Denver. There is construction going on in some of the rooms. Atrium view is somewhat weird because everyone knows who is leaving and who is arriving. I would want somewhat private view.
Beds are basic sleep number beds which was nice.
October 4, 2013
Rated 4.0 out of 5.0 by rwaite Nice Place
Stayed here for business, and the front desk staff were wonderful. As a Platinum member, they did upgrade me, but this hotel really doesn't have a suite, only king rooms with a beautiful mountain view.
I would and will stay here again if and when I return to Denver, and I'd recommend this hotel to anyone that was in the area.
October 4, 2013
Rated 4.0 out of 5.0 by BAD2013 Great location, conviently located off I 70 and near restaurants
The interior of the room could use a slight update, but the room was clean and linens soft. Pet friendly. We would stay there again if we visit Denver.
September 29, 2013
Rated 5.0 out of 5.0 by Bjk333 Great service throughout the property
The Holiday Inn delivered big time in the service and value categories. We were extremely well taken care of from the shuttles, front desk, and housekeeping. The team made our experience of moving a young adult across the country to attend college a much easier experience for everyone involved in the process. Their hospitality and " beyond the call of duty" extras provided us with a high level of convenience and local information that is greatly appreciated. We look forward to our next visit and our spreading the word. Great job, team!!
September 10, 2013
Rated 5.0 out of 5.0 by PhishLady Had a great experience
We were there for a busy weekend where there was a concert in town and lots of people staying there. The staff was so helpful and nice, despite it being busy with a lot of people who were celebrating. All questions were answered with a smile, and they never seemed frustrated or annoyed with us. LOVE staying here, been back every year.
September 5, 2013