Rated 3.9 out of 5 by 183
Rated 4.0 out of 5.0 by MRENG Some confusion about airport shuttle times, but the staff made it right for us.
My wife and I stayed at the this hotel on the last night of our journey from Salt Lake City to Denver. We needed a hotel that was close enough to the airport to have an airport shuttle, but not so close that there are planes flying over the hotel.
Our flight was at 1PM, and we decided to relax and not go out after over 1000 miles of driving, so I took the dropped the rental car off the night before. I asked an employee at the front desk what time the airport shuttle ran and they informed me that it left every half hour at 5 and 35 past the hour.
So I gassed up the rental, dropped it off at the airport, and took the hotel shuttle back later the night before our flight was going to leave.
Check out time was at noon, so my wife and I made plans to check out and catch the 11:35 AM shuttle. We came downstairs around 11:15 and discovered that the shuttle runs only at 5 past the hour from 10AM to 3PM. This was going to make us very strapped for time for our flight, and my wife was getting really stressed out because her married name is on the flight reservation and her maiden name is on her ID and she had a hard time getting through security on her way to Salt Lake City.
After voicing our concerns to several employees, we met with a manager who helped us by paying for a taxi to take us to the airport. Without this, it would have been very stressful for us to make it to the gate on time. I realize that the hotel didn't have to do anything, but they went the extra mile to make things right for us, and we appreciate this.
I often stay at airport hotels, which have very predictable airport shuttle times, i.e. every half hour. But, in retrospect, with this hotel being 15-20 minutes from the airpot, I should have confirmed that there would be a shuttle running at 11:35 AM when I asked the night before. The employee who told me the times had probably assumed that I was more interested in the evening shuttle times and not so much times for the next morning. I hope that nobody was reprimanded for this.
Overall, I would recommend the hotel. The staff were friendly, the hotel is convenient for travelers to the Denver airport, and the TV was nicer than at other Holiday Inns. I jus wanted to say thanks for making our stay in Denver a good one!
December 8, 2012
Rated 2.0 out of 5.0 by Philo Downhill
This makes the 4th time I have visited this facility. I will not do so again. The rooms were dirtly and one day, were not cleaned until I said something. There was an old pill on the floor behind the door in the bathroom and hair. Toilet paper ran out, shampoo ran out. Nothing for Priority Club members. It has gone downhil.
Doubt this will help. Wrote and called regarding another Holiday Inn in Lousiville, and never heard a word.
November 30, 2012
Rated 4.0 out of 5.0 by Nathaniel Hello lovely.
Upon arrival I was blown away but the way this placed looked, I was 6th floor, amazing view, breakfast and the elevator ride from the 11th floor, do it!! (:
November 27, 2012
Rated 5.0 out of 5.0 by Mimijoy Relaxing experience
This hotel was a blessing. We were in Denver for 7 days at a hospital. The room was immaculate and the staff was outstanding in every way. They made our trip, which was stressful, a most pleasant experience.
We slept well on the luxurious bed with the great soft pillows. Thank you Holiday Inn! We look forward to our next trip to Denver!
November 26, 2012
Rated 5.0 out of 5.0 by HappyTraveler2012 Great room - recently remodeled
saw some negative comments, but the price was right so we gave it a shot. recently remodeled to the new HI branding, and the room was comfortable, clean and nicely appointed. even had a fridge and microwave! great location near Bass Pro Shops and Northfield, also easy to get to airport.
November 24, 2012
Rated 3.0 out of 5.0 by Blaster Sleep Number = No Sleep
Had a room facing the street, very busy and loud. Some jerk next door kept opening his sliding glass door to his patio, and I counted 3x per hour. Must have been a chain-smoker. My room vibrated every time he opened his patio door. Sleep number bed uncomfortable and wouldn't allow me to sleep well. I would prefer a regular bed next time. There was a party in conference room on bottom level, but noise filtered out into interior of hotel, which echo-ed thru my door on 11th floor. This is an okay property, but could be better by being quieter and more comfortable. Staff was friendly and helpful.
November 23, 2012
Rated 3.0 out of 5.0 by Scott0823 Dated Hotel Rooms
The hotel is located around a couple of fast food spots and has an expensive restaurant on site. The rooms are a little dated but clean. The bathrooms are super little and I'm a small person so that's saying something. They had a sleep number bed in the room I stayed in and it took about an hour or so to find something comfortable. Its a good hotel for the business traveler who needs a quick stay or if the Holiday Inn Express is booked. Not bad, but I've had better :) .
November 20, 2012
Rated 5.0 out of 5.0 by wdystt Space Station
I call this place the Space Station. I stay here when I have appointments at National Jewish. It makes my trips to the hospital a little less negative.
November 19, 2012
Rated 5.0 out of 5.0 by 2Ski 2nd Stay, not the last!
Great place to rest! Very friendly staff, especially the bartender and restaurant breakfast staff. Wonderful indoor/outdoor pool and hot tub. My rooms have been comfortable and clean. Will definitely recommend and visit again.
Thanks, Holiday Inn Denver East - Stapleton!
November 15, 2012
Rated 2.0 out of 5.0 by Ray9213 View
Staff was not very friendly!
Parking was horrible! Had to park at nearby hotel? I mentioned it to hotel staff and was told that the daily conferences bring in a lot of money to the hotel? I said the guests should have priority parking? She said she would mention it to the GM very rudely.
There was also a lot of guests smoking pot in the hotel. You could smell it in the hallways,elevators and balconies.
Would not recommend this hotel to anyone!
November 12, 2012
Rated 4.0 out of 5.0 by MissAndrea Had a great stay
this hotel is in a great location if you have a rental car. I loved the look of the lobby and vibe of it, however you could tell in the rooms its an old hotel. The bed was broken so I was stuck with the bed on the certain level of comfort. I would have just preferred a normal bed that was comfortable instead of an adjustable bed. I loved having the bar in the hotel since there was nothing around, however it closed really early for a Saturday night. I would recommend this property for someone on a budget.
November 2, 2012
Rated 4.0 out of 5.0 by shellburt Just OK
This hotel is quite old and not much of a happening place. OK bargain, was clean but not the best neighborhood. We stayed on a Saturday night, Restaurant was only open for breakfast Sunday. Sign said food could be ordered in the bar, bar closed early for a Saturday evening.
If you need a clean place to sleep and nothing else this would be the place.
October 29, 2012
Rated 4.0 out of 5.0 by UAL63 comfortable and clean room
great convenient location for me. Good clean room. It would have been good if there was water provide for Priority club members. When asked I was told to pay a dollar for a bottle of water.
No extra benefit for club members at this hotel. No extended hours for the pool or sauna/hot tub.
Tara the front end agent excellent service. Great customer service.
October 28, 2012
Rated 5.0 out of 5.0 by Shelby0296 Denver Visit
My wife and I enjoyed our stay. Your entire staff from the front desk, the restaurant and housekeeping were all extremely pleasant and helpful.
October 23, 2012
Rated 4.0 out of 5.0 by jettek2002 Nice.
Excellent staff. Fantastic entry atrium. Very basic workout room.Very good room service. Free coffee in morning. Plenty of shopping/dining in immediate vicinity. Downtown Denver only minutes away. Comfortable room.
The only negative is that my room faced a neighborhood. Even on the 8th floor, I could hear the ruckus of noise/partying/car alarms from my room.
October 23, 2012
Rated 5.0 out of 5.0 by Orlando8 Nice Place
Overall a very good place to stay. The Lounge and Restaurant were great; very friendly staff and reasonable prices. We stayed in a room with single Queen bed; the room was nice but small. The shuttle to and from the airport is great but if you are in town to see local attractions there is nothing close by; cab fare downtown one way for girlfriend and I was only $20.
October 20, 2012
Rated 2.0 out of 5.0 by SAfromUK Very mediocre
I can:t say there was anything particularly bad or good about this holel. It is an average Holiday Inn. I was just using it as a stop the night before a flight and therefore cannot comment on location other than it is reasonably convenient for the airport. My only gripe is that I was not welcomed as a Platinum Priority Club member on check in, which is standard at any IHG protery these days. The buffet breakfast was very mediocre. I have not recommended this property as there are many others in this location which are better.
October 19, 2012
Rated 5.0 out of 5.0 by Lamancha Great Place to Stay
My wife and I have been staying at this hotel for years and every stay has bee a wonderful experience. Greeting from the staff are always cheerful and friendly, Rooms always clean and comfortable. Shuttle service is always on time and drivers pleasant. When we are not catching an early flight we enjoy the Breakfast Buffet.
We happily recommend this Holiday Inn to any one.
Parvin & Patricia.
October 16, 2012
Rated 5.0 out of 5.0 by ant117 Great customer service
I arrived around 1am last tuesday and was greeted at the front desk by AJ. He was extremely helpful and courteous. He already had my room key and priority club information ready to go. After traveling a majority of the evening and being a platinum member, this is exactly the type of service I like to have. Hes a straight shooter with upper management potential.
When I got to my room, everything was more than satisfactory, the sleep number bed was a nice touch too since the holiday inn expresses I normally stay at don't have them.
Thank you again for making my business that much more comfortable.
October 15, 2012
Rated 5.0 out of 5.0 by Pam531 Wonderful Hotel
This hotel was exactly what I was looking for. I wanted to stay just outside the city (15 min drive). The hotel is lovely, staff was very pleasant. The room was great. The only downside is that the bathroon is really small. Two malls are nearby. Great location. Good value.
October 14, 2012
Rated 2.0 out of 5.0 by WhydoIneedanickname Inadequate Light
There were only two lamps in the room. Both had dim bulbs and it was impossible to read in the room.
There was at least one roach in the room.
October 13, 2012
Rated 5.0 out of 5.0 by bruce1958 Outstanding meal
You have a very good chef at this hotel. I had dinner at Martini's lounge and the food was excellent!
October 12, 2012
Rated 4.0 out of 5.0 by Cylpumper24 Cleaning Staff
The only issues I had during my 10 day stay was the cleaning of my room. Several times the trash was not emptied and on one ocassion my door was left open while I was away at work. Other than the cleaning issue everything else was great during my stay.
October 11, 2012
Rated 4.0 out of 5.0 by John33 Friendly staff, good view
Older hotel but still in good shape. Clean, quiet, and although the rooms are a little small by today's standards I really liked the fact my room had a walk out balcony with a nice view of downtown and the mountains. It's refreshing to have a window, or in this case a door, that opens to let fresh air in.
Front desk, Bar and restaurant personnel very nice and friendly.
October 9, 2012
Rated 5.0 out of 5.0 by ddwhite Great Staff
The staff are simply wonderful and make the hotel a great place to stay
September 28, 2012