Rated 4.2 out of 5 by 98
Rated 2.0 out of 5.0 by Phil34 Bed was hard and my card was removed from power slot
I left a card in the power slot to let my computer charge while I was gone. When I returned the card was removed from the slot with no sign of it. After I called the front desk at least 3 times, I was told that the maid did not remove it and it was implied that I "must be mistaken". In the days to follow, I asked the front desk agent if my card had been located and it hadn't. When I asked to speak with the manager, I was told the manager was gone for the day and left my information with the agent. I was never contacted regarding my card and definitely planned on leaveing a poor review after that point. When I asked said front desk agent if the maid didn't remove the card who did? He replied "It must have been the ghost." As you can imagine, I did not find this funny because it was the same agent who said that I must've been mistaken. To me, it wasn't that the card was removed from the slot, it was the idea that: 1. Someone removed something from my room while I was gone and 2. Why would the card be removed from the room and then discarded #I'm assuming#. It wouldn't have been as bad if the bed wasn't like sleeping on a carpeted floor with no underpad. The bed left me with chronic headaches stemming from a stiff neck and back. I will be finding a different hotel next time I visit Derby. It wasn't all negative though. The breakfast was consistently good on a daily basis.
August 22, 2014
Rated 3.0 out of 5.0 by Nige47 Great Room and dissapointing Service.
Lovely clean hotel with great modern decor, unfortunately unable to try the Breakfast due to some error when checking in with one of the front desk staff members, They confirmed we had breakfast included in our stay. we later find out the next morning that apparently there was a code on the list which any member of staff didn't know about.
The customer service skills was very disappointing from the restaurant staff, none of them was concerned or made the effort to inform us about this situation, we was left feeling very embarrassed and angry in front of all the other diners.
We originally booked for 2 nights but left a day early due to this disruption because we was lead to believe on booking this 2 night stay we had breakfast included which was also confirmed by a staff member on checking in, we was then told she had made a mistake. We was really looking forward to trying the breakfast as we have been in many Holiday Inn's and this looked the best by far.
overall fantastic room but customer service was lacking. Would stay here again but make sure breakfast was sorted first.
August 20, 2014
Rated 2.0 out of 5.0 by Jethro14 Poor Service
Not what I expected ordered room service never delivered WiFi was down was basically told to leave with it.
August 18, 2014
Rated 1.0 out of 5.0 by phillklee Lots of issues
Stayed at this hotel for my business trip to Derby. Upon checkin I was allocated a room which was already occupied, I opened the door and found clothing scattered on the bed. I got another room which was fine until the air con started making loud buzzing noise. I then got another room which also had the same problem. Finally on the 1st night with them I got a fourth room which was ok until the aircon started making the same loud buzzing noise at 450 am.
On the 2nd day, I got allocated a exec room which was fine except that there were hair strands in the bath tub. I told the duty manager who came to clean the bathroom.
On the 3rd day, the bathtub yet again had hair in it.
August 17, 2014
Rated 5.0 out of 5.0 by PGuy Best in Derby by far !!
I have tried all of the other Holiday Inns in and around Derby whilst on business. This one is by far the best. Its new and fresh, the rooms are very well appointed.
If you can stretch to an exec room they are superd with a little lounge area with sofa and comfy chairs, much better than any other exec room I have experianced in a long while.
If you need to be in Derby and are deliberating...stop...seriously book the Riverlights.
PS: They also have smoking rooms .....
August 16, 2014
Rated 5.0 out of 5.0 by rayb79 Good Quality
very please with the hotel, very accessible to to shopping centre and alton towers .
August 14, 2014
Rated 4.0 out of 5.0 by Tinkerbell2 Friendly and helpf service staff
The bathroom amenities are basis but adequate. The air conditioning can be improved. My room is on top of the bus terminal but with the window closed the noise level is minimum.
August 12, 2014
Rated 5.0 out of 5.0 by Disco Factory Excellent hotel
We were so impressed with the cleanliness, and staff we have booked to stay again this next weekend on our return trip to the airport, even though it is out of our way. The comfort and cleanliness was excellent! Holiday inn have really uped their game plan and its paying off! Well done!
August 12, 2014