Rated 4.2 out of 5 by 167
Rated 5.0 out of 5.0 by mrjames Friendly staff and nice room
Stay 3 nights per week
Always great service from the staff!
Thank you very much
April 17, 2015
Rated 1.0 out of 5.0 by 24malbec09 Horrible bed and poor parking
You have to park in a public car park - we knew this from the booking site. However, the staff do not give you clear instructions as to where or how you do this. Then you have to walk back a few hundred meters across a main road with all your baggage - in the rain. You cannot see the hotel from the car park exit , so of course you go the wrong way - ok unless you are 80 years old and find walking hard. The hotel looks new and clean but it was designed by a teenager. The bathtoom door clashes with the wardrobe and although we had a so called suite, I have seen bigger bathrooms in council flats. The bed was dreadful. It had a huge hollow and we both kept rolling to the centre - fine on your honeymoon, but after 50 years, not good. The air conditioning was so noisy, we had to turn it off, so we coud not then regulate the temperature. The final blow was breakfast; the buffet was as minimal as could be imagined.
We hated every minute of it..
April 16, 2015
Rated 5.0 out of 5.0 by boso2125 Derby town center stay
Holiday Inn Riverlights is the best hotel within the downtown area of Derby. Having stayed at almost all of the other available hotels I now always return to the Holiday Inn Riverlights for it's location, facilities and great staff.
April 7, 2015
Rated 5.0 out of 5.0 by boso2125 Great place to stay in Derby
Having tried several other area hotels I can not vouch for the value and appeal of the Holiday Inn Riverlights. The location is ideal, parking close by, shopping and restaurants are close also. Staff are the best!!
April 7, 2015
Rated 3.0 out of 5.0 by travelertwothousand Ok hotel
Staff were friendly - location close to transportation
April 6, 2015
Rated 4.0 out of 5.0 by garstonian1 "COMFORTABLE STAY AFTER INITIAL MISUNDERSTANDING. I WOULD RETURN IF IN DERBY."
We were allocated one of the 6 smoking rooms this hotel has out of more than 100 rooms. Apparently on my booking I had requested a smoking room. The internet booking was shown to me when I complained that the room smelled. I explained that it must have been my error. All other doubles were taken so we got room 333, a twin. It was spacious and above all non smoking and the lack of tobacco fumes was immediately evident. Fiona on reception was great and did a good job. I must have appeared a little grumpy. The inside rooms look into the light well and consequently do not have a view. Our stay was only one night sit was OK. Otherwise it was great room. The restaurant boasts the highest views in Derby. Really? From the 4th. floor. It's not much of a view either looking over the roof of Th Eagle Market. Breakfast was good though and plentiful if you wanted. A warning here from experience. We sat in a booth by the window on a raised platform. After breakfast whilst leaving. I missed the step and went sprawling across the restaurant floor. I was shook p at the time but now, a couple of days later, I'm sitting here bruised down my left side. Please mind that step if you sit up there.
April 5, 2015
Rated 1.0 out of 5.0 by Andypurple Worst ever
this was the worst stay in a hotel I have ever had. The staff room and cleanliness were fine but the alarm went off the fire alarm went off twice in the middle of the night resulting in the staying over an hour and a half in the freezing cold with incompetent staff who didn't know what they were doing. To make matters worse we were only given a 50% refund!
April 4, 2015
Rated 5.0 out of 5.0 by Chris_RR Efficient Friendly Place to Stay
Visits to Derby are for specific business reasons, so functional factors are more important. Good service, reasonable amenities, good breakfast are key. Derby Riverlights regularly delivers this. Right in the city centre easy walking distance to restaurants and pubs. I have always found the staff helpful, professional and polite.
April 3, 2015