Rated 4.2 out of 5 by 105
Rated 3.0 out of 5.0 by Nige47 Great Room and dissapointing Service.
Lovely clean hotel with great modern decor, unfortunately unable to try the Breakfast due to some error when checking in with one of the front desk staff members, They confirmed we had breakfast included in our stay. we later find out the next morning that apparently there was a code on the list which any member of staff didn't know about.
The customer service skills was very disappointing from the restaurant staff, none of them was concerned or made the effort to inform us about this situation, we was left feeling very embarrassed and angry in front of all the other diners.
We originally booked for 2 nights but left a day early due to this disruption because we was lead to believe on booking this 2 night stay we had breakfast included which was also confirmed by a staff member on checking in, we was then told she had made a mistake. We was really looking forward to trying the breakfast as we have been in many Holiday Inn's and this looked the best by far.
overall fantastic room but customer service was lacking. Would stay here again but make sure breakfast was sorted first.
August 20, 2014
Rated 2.0 out of 5.0 by Jethro14 Poor Service
Not what I expected ordered room service never delivered WiFi was down was basically told to leave with it.
August 18, 2014
Rated 1.0 out of 5.0 by phillklee Lots of issues
Stayed at this hotel for my business trip to Derby. Upon checkin I was allocated a room which was already occupied, I opened the door and found clothing scattered on the bed. I got another room which was fine until the air con started making loud buzzing noise. I then got another room which also had the same problem. Finally on the 1st night with them I got a fourth room which was ok until the aircon started making the same loud buzzing noise at 450 am.
On the 2nd day, I got allocated a exec room which was fine except that there were hair strands in the bath tub. I told the duty manager who came to clean the bathroom.
On the 3rd day, the bathtub yet again had hair in it.
August 17, 2014
Rated 5.0 out of 5.0 by PGuy Best in Derby by far !!
I have tried all of the other Holiday Inns in and around Derby whilst on business. This one is by far the best. Its new and fresh, the rooms are very well appointed.
If you can stretch to an exec room they are superd with a little lounge area with sofa and comfy chairs, much better than any other exec room I have experianced in a long while.
If you need to be in Derby and are deliberating...stop...seriously book the Riverlights.
PS: They also have smoking rooms .....
August 16, 2014
Rated 5.0 out of 5.0 by rayb79 Good Quality
very please with the hotel, very accessible to to shopping centre and alton towers .
August 14, 2014
Rated 4.0 out of 5.0 by Tinkerbell2 Friendly and helpf service staff
The bathroom amenities are basis but adequate. The air conditioning can be improved. My room is on top of the bus terminal but with the window closed the noise level is minimum.
August 12, 2014
Rated 5.0 out of 5.0 by Disco Factory Excellent hotel
We were so impressed with the cleanliness, and staff we have booked to stay again this next weekend on our return trip to the airport, even though it is out of our way. The comfort and cleanliness was excellent! Holiday inn have really uped their game plan and its paying off! Well done!
August 12, 2014
Rated 5.0 out of 5.0 by Adrikel Enjoyable
I have been stopping in this hotel for 5 months due to work commitments and have enjoyed my stay. The Staff are very helpfull and always willing to help. Nothing is a problem to them all and the food in the restraunt is excellent.
August 12, 2014
Rated 3.0 out of 5.0 by ashscot50 A Modern Holiday Inn Express of Innovative Design Spoiled by Poor Service
This hotel has an innovative design that takes full advantage of what is a cramped space in a corner site. Extensive use of glass walls makes it feel light, airy and spacious.
The room (316) was the best I have ever encountered in a Holiday Inn although the furniture is cheap and already beginning to show signs of wear.
The room design avoids the ubiquitous dual function bathroom toilet door seen in other Holiday Inns.
At check in one lady was busy with a group of 6 or 8 and the second lady ignored me; so I put myself forward and then checked in with no problems.
I was asked if I wanted a newspaper which I answered in the affirmative but it was not delivered the next day.
I had requested firm pillows and received an email confirmation but on entering the room, one was marked soft though it obviously wasn't and the other was marked firm. The pillows, although apparently all firm, were of varying size and quality.
The room was not as clean as I would have expected with dust on a number of the chrome areas including the table light stand.
I like the bathroom coloured night light idea. Overall the bathroom is well designed but the lighting was inadequate; something the Manager later acknowledged.
I found the hot water temperature inadequate to sustain the shower without constantly having to turn it up and I would have preferred it hotter for shaving as well.
Towels are showing signs of wear and it was very disappointing to find a hole in the bed sheets (see picture).
I followed the instructions on the card for the wired internet but it did not bring up the hotel's connection login and at first the reception line rang out but when they eventually answered they were unable to assist and had a bad attitude so I insisted that the Duty Manager was called which they were reluctant to do. I lost an hour in total as a result of this shambles.
On returning to the hotel at around 9.55 pm on Saturday I requested some extra sachets of coffee and sugar. The receptionist took note and said they would be delivered by the Duty Manager. I tried to call 3 times between 10.05 pm and 10.20 pm to change the order from sugar to Sweetex but once again the phone was not answered. The items were not delivered.
I was going to give up and retire for the night but made one last call at 10.40 pm which was answered and the receptionist blamed the Duty Manager. The Duty Manager then arrived a couple of minutes later and stated that she had not received any earlier message. So someone was lying.
I put all this to the Hotel Manager the next morning but she did not seem unduly concerned nor has she responded to my request to be advised of the outcome of her investigation (nearly 4 days later). I eschewed a standard "Is there anything I can do for you" offer as I was only staying one night and it wasn't appropriate anyway.
Breakfast was very good - orange juice form a high concentrate was almost "real" and the scrambled eggs were definitely real and not from powder or boxes which I have experienced in other Holiday Inns. The restaurant is invitingly well designed (see picture.) However staff did not approach me for a coffee order; everything else is self service but that is not a problem. Not much in the way of cheeses or meats but plenty of cereal choice and hot food that was indeed hot under the warmers.
Overall, this is an above average Holiday Inn Express very well located next door to the bus station and about 15 minutes walk from the train station. There is a big shopping mall more or less across the road but you won't find any shops there that you wouldn't see in a dozen other cities up and down the country. It was good value for money on the IHG Advance Purchase rate.
It would certainly have merited at least 4 stars were it not for the poor service highlighted above.
Local pubs are a bit rundown but there seemed to be a number of reasonable choices for dinner. I enjoyed the food in a local World Buffet called Cosmo, which was good value at £17.39 including unlimited coke.
(Pictures will not load but will try to edit later.)
August 6, 2014
Rated 4.0 out of 5.0 by gtr35 good service
up to date modern rooms, clean and tidy. hotel recommended
August 2, 2014
Rated 3.0 out of 5.0 by TankZion Convenient for the Centre of Derby
Immaculately clean, tidy, spacious with warn and welcoming attitude from Staff. Bedroom with en-suite was of a high standard.
Good breakfast choices only let down by quality of sausages and scrambled egg. if these 2 items were fixed it would be excellent breakfast. Pancakes and Omelette can be ordered for free.
Parking is in a mutli-storey and costs £7.50 after subsidy by the hotel. Upon booking we were not aware of this situation and cost.
The above points are to be constructively critical but overall a good stay.
August 1, 2014
Rated 5.0 out of 5.0 by Fergie Cork Great staff and rooms
Room was excellent, staff were superb. ordered room service fro breakfast, was spot on. Will definitely stay again.
July 24, 2014
Rated 5.0 out of 5.0 by Loken Helpful staff and nice clean room
The location of the hotel is excellent right in the middle of Derby. It was easy to get the car parked.
We found the staff were pleasant and very helpful.
The room was big and very clean.
We would definetly stay ther again next time we come to Derby.
July 17, 2014
Rated 4.0 out of 5.0 by kp25c Comfortable stay
Attentive staff, comfortable.
Areas of improvement: provide wash clothes and lotion in the rooms.
July 14, 2014
Rated 4.0 out of 5.0 by Paynio Great room good location
Nice hotel clean central enthusiastic staff see you soon
July 13, 2014
Rated 4.0 out of 5.0 by wessex12 Poor bed and noisy air conditioning
Bed could have a new mattress, it had a large dip in the middle and the air conditioning had a mind of its own, it would come during the night even though it was turned off.
July 8, 2014
Rated 1.0 out of 5.0 by starbrand1 FAWLTY TOWERS REBORN!
beyond sad, patronising and condescending unattentive staff.
July 1, 2014
Rated 4.0 out of 5.0 by Peter198 Excellent staff
Staff were excellent with great Derbyshire charm. When a significant problem was identified the frontline staff did what they could to help. Breakfast was poor and the minimal continental food was limp and from the day before. Second cup of coffee had to be searched for. The view from the restaurant on the 4th floor was great and if you can get a room away from the side of the bus station the bedroom would be much nicer.
June 29, 2014
Rated 5.0 out of 5.0 by Dennyfly Pleasantly surprised
Hotel was fresh and clean, staff were extremely friendly and courteous, room was perfect, spacious and very clean, bathroom immaculate looked brand new. Wouldn't hesitate to re-book.
Meals were very good surroundings very pleasing.
June 25, 2014
Rated 4.0 out of 5.0 by boonhao69 Great Service and location
love the experience at Riverlights.
great location, service and staff.
breakfast is also a great starter for the day.
not the 1st time here and definitely not the last.
June 15, 2014
Rated 5.0 out of 5.0 by Tools30 Great Night!
The staff were very friendly and welcoming upon arrival. The room was very clean and comfortable, with plenty of space. The bar and waiting staff were very friendly and offered good advice on places to visit etc. The breakfast was lovely with plenty to choose from. We had a great night, thanks!
June 11, 2014
Rated 5.0 out of 5.0 by Chrissy57 Good Hotel
Hotel is in the centre of things but not noisy. Staff very friendly room very clean.. Toiletries have been changed since last visit not really enough for 2 people.
June 5, 2014
Rated 5.0 out of 5.0 Great hotel but get a room without a linking door if possible
Great hotel use this often overnight for evenings out
but not liking the link doors to the next room along gets very noisy at times as noise travels through the door space more than a wall and I would not want to stay more than a night or two because of that risk of noise I am a business traveller too and stay away in week
Also and I doubt I would use this for a lengthy stay
June 4, 2014
Rated 4.0 out of 5.0 by Josephine255 Lovely modern hotel in Central Location
The hotel itself is quite difficult to access via road if you don't know the area but the welcome was good and the hotel is fresh, clean and of a good standard in a very central location in Derby. However, the restaurant, whilst keeping the clean lines and modern looks of the rest of the property suffers from poor service and is not what you would expect from a Holiday inn in terms of food quality.
May 27, 2014
Rated 5.0 out of 5.0 by Jewels41 Great Service
The service was excellent and the room was spotless containing all the ameneties you need. The position is excellent for both shops and market. You can pay the car park charges when you settle the payment for your room. The car park is secure and also convenient if you wish to take a last look at the market and shops before departing.
The only things I found wrong was inadequate signs to enter the car park and the expensive prices for meals.
Once you've found the route into the car park it's quite simple to find, but we found it very difficult when we first arrived and had to ask directions from your front desk.
Although I've said the meals were expensive, you do get value for monet - the baked cod is delicious and very filling. It would be nice if the prices were lowered or perhaps cheeper meals such as egg and chips to satisfy the less wealthy or the less hungry.
Both my wife and I certainly enjoyed our visit and will return to Riverlights whenever we travel to Derby to see our reletives.
WELL DONE HOLIDAY INN
May 16, 2014
Rated 5.0 out of 5.0 by Sophied92 Luxury
Thoroughly enjoyed our stay- we wish we were there for more than one night! Everything was great except from a lot of loud music late at night.
May 15, 2014
Rated 5.0 out of 5.0 by natalie and nigel fantastic night
a fantastic night in derby and came back to the hotel really nice room fantastic service good food very comfortable bed highly recommened
April 16, 2014
Rated 4.0 out of 5.0 by parisienne 64 confortable and well located
I stay there everytime I visit Derby, nice location, nice room a bit expensive though. 13.95£ for breakfast is too expensive !
March 30, 2014
Rated 4.0 out of 5.0 by Andersok Modern, clean and good location
Modern hotel, in a good location. The bedrooms are spotless and the breakfast area has great views over the town centre.
The only down side is that the hotel does not have its own car park. The nearest is a multi storey just a couple of minutes walk away, charged at £7.50 via the hotel reception, which is a bit of a pain (especially in bad weather) ..... but you know this before you book.
Overall a first rate hotel.
March 24, 2014
Rated 5.0 out of 5.0 by Dola Quiet hotel
A handy hotel if your in Nottingham. Central location, free parking, good wifi and a very quiet place to stay.
March 11, 2014