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Rated 4.1 out of 5 by 101 reviewers.
Rated 3.0 out of 5.0 by uncomfortable bed and very poor breakfast I have been travelling all over the world on business for over 20 years and the bed was the softest I have ever experienced. It was like a sponge and very uncomfortable. The executive room however was very good and well fitted out. Breakfast was very very disappointing. It was obviouse there were not many guests at the hotel. We had breakfast at 0900 and it looked like the scrambled eggs, sausages, tomatoes, in fact just about everything, had been out since breakfast started at 0630. January 15, 2014
Rated 4.0 out of 5.0 by Where is the car park ? Lovely Hotel. Nice n quiet. Checked the instructions on where to park but could I find it, no. It's not opposite the hotel as it quotes. it's out of the hotel door and turn left. If you car is facing left, you are laughing but assume you will come into the hotel in the opposite way if you are following sat nav. You actually go past the hotel (on your right# and get to a roundabout shortly afterwards and go all the way round, heading back past the hotel, You are now facing the way to the car park. Go past the hotel #now on your left#, through one set of lights, past the bus station, straight on under a bridge #building), to the next lights. Turn left and car park entrance is just round the corner. About a 3-5 minute drive. Park and walk back to the hotel. Hotel is great for the city center. Hotel stamps your parking ticket in the morning and adds it to your invoice. December 23, 2013
Rated 5.0 out of 5.0 by Warm welcome Arrived quite late after a long day, and was welcomed at the reception desk and given information about where to find a good Asian restaurant which turned out to be a short walk away. The staff were friendly and helpful. The room was large, airy and well equipped and the bathroom too. Great place to stay and very convenient for the Westfield Shopping Centre ! December 18, 2013
Rated 5.0 out of 5.0 by Comfortable stay even strong wind Warm tempertaure, good sleep. Good location city centre of Derby. Nearby big shopping centre. December 15, 2013
Rated 5.0 out of 5.0 by Wonderful hotel wonderful stay with comfortable more space compare other hotel, good size tv, beautiful shower running hot & cold also have mini fridge. plenty of plugs as well safe box, I would come back & book again next year with reasonable price. December 11, 2013
Rated 4.0 out of 5.0 by Very clean and spacious room with everything you need for a nice stay. Stayed for a weekend recently and found the hotel to be in centre of town which was ideal for our visit. Had a nice quiet room which suited our purpose. Staff very friendly though not very knowledgable about the surrounding area. Would definately stay again though. December 11, 2013
Rated 4.0 out of 5.0 by Another pleasant stay I stay regularly and the standards are consistently high. The rooms are always fresh and clean and the staff are always friendly and knowledgeable. December 11, 2013
Rated 5.0 out of 5.0 by Nice new hotel. Many stays in holidays inns,found the newness and good staff made it a pleasant stay.would feel very at ease to re visit. December 10, 2013
Rated 1.0 out of 5.0 by Unclean bath, problem in shower and No hot water When I checked in on Monday, i saw that the bath tub wasnt emptied, no toilet rolls and just a single towel. When I went for a shower, i realised that the water from the shower wasn't draining correctly. Told the staff who mentioned that this would be corrected. On wednesday morning, there was no hot water! Somehow managed to take a shower and told the staff about this. I would have expected this to be fixed, but on Thursday morning, the water was colder and I just couldn't have a shower! There was also a new problem along with this one... The tub started getting filled with water from the drain!!! I decided to shorten my stay and checked out a day earlier. Horrible experience December 1, 2013
Rated 5.0 out of 5.0 by Clean and friendly hotel We all had a lovely time, and my two chihuahuas... the staff were so friendly and welcoming! Would recommend staying here again and slept well, the rooms are great are very good value for money. It's fantastic to find such an immaculate hotel that's dog friendly!! The only downside was no parking. November 27, 2013
Rated 5.0 out of 5.0 by A good nights sleep The rooms at Riverlights Derby are the most sound proof I have ever stopped in ,The cleaners never wake me up or the noise of people walking by, the staff are very nice and always happy. food great too. I recommend riverlights 10 out of 10 November 20, 2013
Rated 4.0 out of 5.0 by Good location Good staff, good location, shame about the car park. November 4, 2013
Rated 5.0 out of 5.0 by Lovely Hotel As usual, Holiday Inn Riverlights in Derby was clean, comfortable, the staff were friendly, easy to reserve a room and breakfast was good. Also I have now discovered you can go running along the canal just behind the hotel on a route which is lit up in the morning and at night. Would really recommend this Holiday Inn for any stay in Derby. November 2, 2013
Rated 4.0 out of 5.0 by Saturday night Excellent comfortable very affordable accommodation would not choose another hotel when visiting Derby October 30, 2013
Rated 2.0 out of 5.0 by Good hotel, nice staff but has problems Disappointed that the door key system had failed for the second time this year. Staff gallantly did their best to ensure they opened rooms for guests, but it was highly inconvenient as even the lift requires a valid room key for floors 2 and 3. There is clearly no back-up system nor was there any sense of urgency to get the system working again. Many guests were angry and annoyed. October 27, 2013
Rated 2.0 out of 5.0 by Noisy ventilation system at night I stayed here mid October and was woken twice during the night at 1:30am and 4:30am by a noisy ventilation system in the room. Not impressed. If that hadn't have happened I would have enjoyed my stay. October 21, 2013
Rated 5.0 out of 5.0 by Impressive new Holiday Inn with great view from restaurant and upper floors Nicely designed hotel with city views from the restaurant and from the room we had on the upper floor. Breakfast very good with buffet items renewed regularly. Efficient, friendly reception staff. Good city centre location with nearby multi-story car park. October 21, 2013
Rated 4.0 out of 5.0 by Comfortable room Clean and relaxing. Staff friendly and polite. Have stayed here twice now and would definitely stay again. Would be nice if they had own car park. October 18, 2013
Rated 4.0 out of 5.0 by Comfortable bed and relaxed enviromnment Loved every minute of my stay. The hotel was nice and clean. October 15, 2013
Rated 5.0 out of 5.0 by Great one night stay Recently stayed through work and hotel seemed very quiet , good layout at a hotel right in the city centre , food was great and had the restaurant to myself .. Would happily stay again!!! October 15, 2013
Rated 5.0 out of 5.0 by A convenient place adn great service. Polite helpful staff combined with a great room and wonderful breakfast, combined to make a special weekend even more memorable. October 10, 2013
Rated 5.0 out of 5.0 by Comfort Days As a regular visitor for football weekends we have always found this to be a special place to stay. The central location, the pleasant accommodating staff and as a platinum IHG member there is always a room available when we arrive early with the option of an extended checkout when required. October 9, 2013
Rated 5.0 out of 5.0 by Another Pleasant Stay I stay frequently at the HI Derby. The rooms are consistently well appointed and the bed linen has a homely feel. The staff are always very helpful and friendly. Food and beverages are above average. Overall I certainly recommend this hotel. October 4, 2013
Rated 3.0 out of 5.0 by Centrally located Clean, centrally located, parking in nearby shopping mall is a bit uncomfortable due to distance. Hotel is next door to bus terminal. Noise from reverting buses can be disturbing. Ask for room in oposit direction! October 4, 2013
Rated 1.0 out of 5.0 by Dirty and unhygienic quilt cover. continue--- Could not dim the glow from the TV screen , by using the remote control. Therefore the room could not darkened properly during hours of sleep. Distant music noise could also be heard in the early hours . Booked the stay at the hotel reception on 4/9/2013 and room 318 was reserved and a note made not to be moved. On arrival on 26/9/2013 ,signed the arrival form headed room 318 and allocated room 343, which was not acceptable,then given 334 ,as did not want to have to travel home at 20-00 hours. No reason could be given regarding the initial room alteration. 27/9/2013,PM,moved to room 317, where experienced above room happenings. 28/9/2013 20-00 hours checked out a day early as was not going put up with the described above. October 3, 2013
Rated 5.0 out of 5.0 by Excellent Comfortable and clean. Breakfast excellent and staff throughout were superb. Will stay again. Thank you. September 30, 2013
Rated 4.0 out of 5.0 by Nice Business Stay The service was excellent and the accommodation was modern, clean and tidy. The food was lovely if a little over priced for the portion size. Derby isn't the nicest city I've ever had cause to visit but if you do need to be there this hotel is well placed for most things. September 29, 2013
Rated 5.0 out of 5.0 by superb travel hotel We used this hotel as a stop off between Glasgow and Cornwall. We booked an executive room and the extra cost was well worth the money. Superb new hotel very centrally located. Discount parking at multi storey car park across the road. (£7.50 for 24 hrs.) It is a 5 minute walk to the hotel so if possible drop off passengers and cases first then park. Friendly staff, very large room, peaceful and secure. Bedroom, seating area and bathroom all very well equipped. We booked this as a travel hotel but would happily use a hotel of this standard for a full holiday break. Faultless and highly recommended. September 29, 2013
Rated 2.0 out of 5.0 by Disappointing experience I booked online as a. Platinum member. None of the benefits I was entitled to were offered nor available. No apology given until I complained on check out. Customer service was the worst I have had in the many Holiday Inn hotels I have used around the world. September 25, 2013
Rated 4.0 out of 5.0 by 3 star comfort for a 2 star price Not just here but I have recently discovered that many Holiday Inn hotels offer weekend (Fri/Sat) rates comparable with "budget" hotels. My rate didn't include breakfast so I went up on-spec but was not going to pay £13 for a buffet. MdDonalds 5 minutes walk so no big dea! September 24, 2013
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