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Rated 4.2 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by A convenient place adn great service. Polite helpful staff combined with a great room and wonderful breakfast, combined to make a special weekend even more memorable. October 10, 2013
Rated 5.0 out of 5.0 by Comfort Days As a regular visitor for football weekends we have always found this to be a special place to stay. The central location, the pleasant accommodating staff and as a platinum IHG member there is always a room available when we arrive early with the option of an extended checkout when required. October 9, 2013
Rated 5.0 out of 5.0 by Another Pleasant Stay I stay frequently at the HI Derby. The rooms are consistently well appointed and the bed linen has a homely feel. The staff are always very helpful and friendly. Food and beverages are above average. Overall I certainly recommend this hotel. October 4, 2013
Rated 3.0 out of 5.0 by Centrally located Clean, centrally located, parking in nearby shopping mall is a bit uncomfortable due to distance. Hotel is next door to bus terminal. Noise from reverting buses can be disturbing. Ask for room in oposit direction! October 4, 2013
Rated 1.0 out of 5.0 by Dirty and unhygienic quilt cover. continue--- Could not dim the glow from the TV screen , by using the remote control. Therefore the room could not darkened properly during hours of sleep. Distant music noise could also be heard in the early hours . Booked the stay at the hotel reception on 4/9/2013 and room 318 was reserved and a note made not to be moved. On arrival on 26/9/2013 ,signed the arrival form headed room 318 and allocated room 343, which was not acceptable,then given 334 ,as did not want to have to travel home at 20-00 hours. No reason could be given regarding the initial room alteration. 27/9/2013,PM,moved to room 317, where experienced above room happenings. 28/9/2013 20-00 hours checked out a day early as was not going put up with the described above. October 3, 2013
Rated 5.0 out of 5.0 by Excellent Comfortable and clean. Breakfast excellent and staff throughout were superb. Will stay again. Thank you. September 30, 2013
Rated 4.0 out of 5.0 by Nice Business Stay The service was excellent and the accommodation was modern, clean and tidy. The food was lovely if a little over priced for the portion size. Derby isn't the nicest city I've ever had cause to visit but if you do need to be there this hotel is well placed for most things. September 29, 2013
Rated 5.0 out of 5.0 by superb travel hotel We used this hotel as a stop off between Glasgow and Cornwall. We booked an executive room and the extra cost was well worth the money. Superb new hotel very centrally located. Discount parking at multi storey car park across the road. (£7.50 for 24 hrs.) It is a 5 minute walk to the hotel so if possible drop off passengers and cases first then park. Friendly staff, very large room, peaceful and secure. Bedroom, seating area and bathroom all very well equipped. We booked this as a travel hotel but would happily use a hotel of this standard for a full holiday break. Faultless and highly recommended. September 29, 2013
Rated 2.0 out of 5.0 by Disappointing experience I booked online as a. Platinum member. None of the benefits I was entitled to were offered nor available. No apology given until I complained on check out. Customer service was the worst I have had in the many Holiday Inn hotels I have used around the world. September 25, 2013
Rated 4.0 out of 5.0 by 3 star comfort for a 2 star price Not just here but I have recently discovered that many Holiday Inn hotels offer weekend (Fri/Sat) rates comparable with "budget" hotels. My rate didn't include breakfast so I went up on-spec but was not going to pay £13 for a buffet. MdDonalds 5 minutes walk so no big dea! September 24, 2013
Rated 5.0 out of 5.0 by Best Place to Relax Hotel is located next to river and you do also have beautiful park close to the Hotel. Well connected to bus station and train. Surrounded by Museum, Shopping Mall, very good restaurant... you name it you have it at walkable distance. Hotel has all the Amenities which a traveler or visitor requires. It was wonderful experience staying in Derby and great Service @HolidayInn has definitely made it more memorable. Great value for Money !!! September 23, 2013
Rated 3.0 out of 5.0 by Nice rooms but welcome not as good as most HIs Disappointed with welcome as a platinum member I have been to quite a few HIs and this one didn't not come up to normal standards in this regard. However the rooms were lovely and luxurious. The breakfast was also a little dissapointing, there weren't enough staff on duty really for number of people in restaurant. Good location for shopping. August 30, 2013
Rated 5.0 out of 5.0 by Beautiful room We stayed her for just one night and the room we stayed in was so lovely and the hotel is in a very good location. BEST holiday inn we have ever stayed in. Highly Recommended :) August 29, 2013
Rated 5.0 out of 5.0 by Fantastic stay from star to finish. My girlfriend and I, had a night out in derby, having not been to derby on a night out before, the help that the reservations girl Clair gave us was first class. She made me feel like I was talking to a friend. All the staff where spot on. I myself have been in the hotel licensing trade for 25yrs, and would not hesitate in recommending this hotel. Thank you for a lovely stay, see you again soon. August 29, 2013
Rated 4.0 out of 5.0 by Welcoming and comfortable stay We only stayed one night at this hotel before visiting Alton Towers and it was one of the nicest hotels we've ever stayed at. Very good value for money as booked the family saver which provided 2 inter connecting rooms at a 50% discount. The rooms were modern, spotless, spacious and well decorated/furnished. Staff (especially Dave at Front Desk) were extremely helpful and courteous making us feel like individuals rather than just part of their job. Really can't recommend ths hotel enough and will stay again whenever I revisit the area. The only thing to bear in mind is parking at Westfield. I do recommend dropping bags/infirm passengers/very young children with your partner off at the hotel first as, although it is only a couple of minutes walk it is still a juggle with steps and main roads to manage. August 16, 2013
Rated 5.0 out of 5.0 by A great place to stay The hotel was wonderful, the staff were excellent and the value of the dinner, breakfast and parking package was unbeatable. A great place to start off our holiday. A hotel to remember and use again. The one way system can be confusing but that's not the design of Holiday Inn. A quick drive to Alton Towers the next day. August 15, 2013
Rated 5.0 out of 5.0 by A Real Gem! This hotel stay was excellent from the moment we arrived to the moment we left. On checking in, room allocation changes as a result of a last minute reduction in the size of our party were dealt with smoothly and efficiently with no fuss. The hotel is very new and the rooms are spacious and well designed, and they include many features that I have often found myself asking "why haven't they got so and so in here?!" in other hotels. There is a small fitness room with high quality machines and equipment on the 2nd floor. The 4th floor bar is open plan and welcoming with comfortable seating and views across the city. Breakfast was a serve yourself buffet with plenty of hot and cold choices and the standard of food was excellent. All the staff I encountered were friendly and helpful, even whilst having a wedding reception to deal with during the evening. The reduced rate car park is part of a huge shopping centre and indoor market complex and is only a couple of minutes' walk from the hotel. Having arrived at the car park at 9am on Saturday morning we only had to pay the reduced rate for one night's parking until midnight on Sunday. All in all a most enjoyable stay at a very reasonable price and I look forward to staying there again. August 12, 2013
Rated 4.0 out of 5.0 Helpful staff, quiet room I stayed here twice with my family in inter-connecting rooms on the family saver rate which was a great deal as it is hard to come by accommodation of this comfort and quality to suit families of 4. The rooms were quiet, did not hear other guests getting in late after a night out even though we stayed on a Friday and a Saturday night. The staff were friendly and very helpful, going above and beyond when we found a problem with the air-con in one of the rooms. Would definitely recommend staying here August 8, 2013
Rated 4.0 out of 5.0 by Generally OK A very modern and comfortable hotel, however, parking is a BIG problem at this hotel, you must park in a multi storey car park about a 2 minute walk away from the hotel, in addition it is not cheap to park there overnight, yes you receive a discount but it still isn't cheap! I didn't feel comfortable leaving my car there overnight and for this reason alone I will not be returning to this hotel. August 3, 2013
Rated 4.0 out of 5.0 by good staff, bad staff Reception staff great, bar staff helpful, breakfast staff terrible, did their best to avoid eye contact, so as to avoid work. Had to track them down to get tea and coffee, served self for a top up! At least 5 staff on, who stood around chatting. Chef helpful. Great for Derby centre. August 2, 2013
Rated 1.0 out of 5.0 by Poor housekeeping for the price Stayed at this Hotel quite regularly when it first opened but stopped when the price went over budget. Glad I did, this one - off stay was terrible wouldn't even expect this level of poor maintenance at a budget hotel Was desperate for a bath in this hot weather but plug was broken and they couldn't do anything about it as maintenance had left then came to go to bed and pulled the covers back to find someones dirty pants in the bed. Disgusting!! August 1, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Service Lovely room, perfect location. My 3rd stay and I'll definately be back again. Free Wi-Fi is a nice bonus too. July 27, 2013
Rated 5.0 out of 5.0 by Excellent Hotel5 Very comfortable room. Receptionist very friendly on check in, breakfast choice excellent as were the restaurant staff. Security of guests very good felt very secure. July 20, 2013
Rated 5.0 out of 5.0 by Lovely hotel. Shame about the lack of parking Large, clean, well decorated rooms. The bed made us roll into the middle which was a little uncomfortable but the overall comfort of the room was very good. The food was well cooked and came in sensible portions. The only problem we had was the fact the hotel has no car park. We had to pay to park in a local Multi-storey which was very inconvenient for me as I have a disability which limits my mobility. The staff were polite and helpful. We would stay again but would re-think our arrival by dropping me and the bags at the door before going to find a parking space. July 19, 2013
Rated 4.0 out of 5.0 by Good, but could be better The hotel building, its location and facilities are very good indeed. The reception and bar staff are excellent. Service at breakfast needs to improve. During both of my last two stays, I was not offered tea or coffee. I rarely have tea or coffee, but being asked is polite. The first time it happened the restaurant was busy serving breakfast to a coach load of people. the second time it happened the staff numbers pretty much matched the number of guests. July 17, 2013
Rated 4.0 out of 5.0 by Great stay. Have stayed here twice now. Room has been modern and very clean. Great location for everything around. June 27, 2013
Rated 4.0 out of 5.0 by In the centre of Derby - excellent for shopping. This HI is only a few minutes from the train station and almost next door to the bus station - easy to get around without a car. It is opposite the Westfield Centre - massive indoor shopping mall with shopping/eateries/cinema etc. On the first floor was a large food court with plenty of choice for all tastes, and very reasonable indeed. We had a very nice spacious room, with large TV, AC, free WiFi is available now, quiet room at the back of hotel, bathroom with bath and large overhead nice powerful shower. In the room there was also a desk and chair, also a comfortable armchair. We did not eat in because as usual thought it rather expensive. Only downfall was that our bed dipped in the middle and was not very comfortable overall - we did tell Reception on check-out. We did not want to have to move rooms after settling in, so did not mention on our first morning. May 26, 2013
Rated 5.0 out of 5.0 by Great for Business stays Excellent staff always really helpful and great as it is really central for Derby May 24, 2013
Rated 5.0 out of 5.0 by Wonderful hotel Stayed with a group of friends on 11th of may couldn't fault the hotel at all, excellent stay!!!! May 18, 2013
Rated 5.0 out of 5.0 by Great low cost hotel with attentive staff We stayed for one night at Derby Riverlights. Reasonable cost and were very impressed with the comfort and attentive staff. One particular member of staff (Chris? - with blond hair) was extremely helpful and always there when we needed to asked something. Only two little problems - distance from car park to hotel and also we couldn't get into the room ourselves as systems were being updated or changed but not a real problem as Chris opened our room and made sure we were comfortable Would definitely stay again and will recommend to friends May 10, 2013
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