Rated 4.2 out of 5 by 95
Rated 5.0 out of 5.0 by MR777 A Real Gem!
This hotel stay was excellent from the moment we arrived to the moment we left. On checking in, room allocation changes as a result of a last minute reduction in the size of our party were dealt with smoothly and efficiently with no fuss. The hotel is very new and the rooms are spacious and well designed, and they include many features that I have often found myself asking "why haven't they got so and so in here?!" in other hotels. There is a small fitness room with high quality machines and equipment on the 2nd floor. The 4th floor bar is open plan and welcoming with comfortable seating and views across the city. Breakfast was a serve yourself buffet with plenty of hot and cold choices and the standard of food was excellent. All the staff I encountered were friendly and helpful, even whilst having a wedding reception to deal with during the evening. The reduced rate car park is part of a huge shopping centre and indoor market complex and is only a couple of minutes' walk from the hotel. Having arrived at the car park at 9am on Saturday morning we only had to pay the reduced rate for one night's parking until midnight on Sunday. All in all a most enjoyable stay at a very reasonable price and I look forward to staying there again.
August 12, 2013
Rated 4.0 out of 5.0 Helpful staff, quiet room
I stayed here twice with my family in inter-connecting rooms on the family saver rate which was a great deal as it is hard to come by accommodation of this comfort and quality to suit families of 4.
The rooms were quiet, did not hear other guests getting in late after a night out even though we stayed on a Friday and a Saturday night.
The staff were friendly and very helpful, going above and beyond when we found a problem with the air-con in one of the rooms.
Would definitely recommend staying here
August 8, 2013
Rated 4.0 out of 5.0 by makuk Generally OK
A very modern and comfortable hotel, however, parking is a BIG problem at this hotel, you must park in a multi storey car park about a 2 minute walk away from the hotel, in addition it is not cheap to park there overnight, yes you receive a discount but it still isn't cheap!
I didn't feel comfortable leaving my car there overnight and for this reason alone I will not be returning to this hotel.
August 3, 2013
Rated 4.0 out of 5.0 by Jaws281 good staff, bad staff
Reception staff great, bar staff helpful, breakfast staff terrible, did their best to avoid eye contact, so as to avoid work. Had to track them down to get tea and coffee, served self for a top up! At least 5 staff on, who stood around chatting. Chef helpful.
Great for Derby centre.
August 2, 2013
Rated 1.0 out of 5.0 by ANON77 Poor housekeeping for the price
Stayed at this Hotel quite regularly when it first opened but stopped when the price went over budget. Glad I did, this one - off stay was terrible wouldn't even expect this level of poor maintenance at a budget hotel
Was desperate for a bath in this hot weather but plug was broken and they couldn't do anything about it as maintenance had left then came to go to bed and pulled the covers back to find someones dirty pants in the bed. Disgusting!!
August 1, 2013
Rated 5.0 out of 5.0 by rrabbit Great Hotel, Great Service
Lovely room, perfect location. My 3rd stay and I'll definately be back again. Free Wi-Fi is a nice bonus too.
July 27, 2013
Rated 5.0 out of 5.0 by Chrissy57 Excellent Hotel5
Very comfortable room. Receptionist very friendly on check in, breakfast choice excellent as were the restaurant staff. Security of guests very good felt very secure.
July 20, 2013
Rated 5.0 out of 5.0 by Ami30 Lovely hotel. Shame about the lack of parking
Large, clean, well decorated rooms. The bed made us roll into the middle which was a little uncomfortable but the overall comfort of the room was very good.
The food was well cooked and came in sensible portions.
The only problem we had was the fact the hotel has no car park. We had to pay to park in a local Multi-storey which was very inconvenient for me as I have a disability which limits my mobility.
The staff were polite and helpful.
We would stay again but would re-think our arrival by dropping me and the bags at the door before going to find a parking space.
July 19, 2013
Rated 4.0 out of 5.0 by Skip71 Good, but could be better
The hotel building, its location and facilities are very good indeed. The reception and bar staff are excellent. Service at breakfast needs to improve. During both of my last two stays, I was not offered tea or coffee. I rarely have tea or coffee, but being asked is polite. The first time it happened the restaurant was busy serving breakfast to a coach load of people. the second time it happened the staff numbers pretty much matched the number of guests.
July 17, 2013
Rated 4.0 out of 5.0 by Download Great stay.
Have stayed here twice now. Room has been modern and very clean. Great location for everything around.
June 27, 2013
Rated 4.0 out of 5.0 by Mazza52 In the centre of Derby - excellent for shopping.
This HI is only a few minutes from the train station and almost next door to the bus station - easy to get around without a car. It is opposite the Westfield Centre - massive indoor shopping mall with shopping/eateries/cinema etc. On the first floor was a large food court with plenty of choice for all tastes, and very reasonable indeed.
We had a very nice spacious room, with large TV, AC, free WiFi is available now, quiet room at the back of hotel, bathroom with bath and large overhead nice powerful shower. In the room there was also a desk and chair, also a comfortable armchair. We did not eat in because as usual thought it rather expensive.
Only downfall was that our bed dipped in the middle and was not very comfortable overall - we did tell Reception on check-out. We did not want to have to move rooms after settling in, so did not mention on our first morning.
May 26, 2013
Rated 5.0 out of 5.0 by Salpal2013 Great for Business stays
Excellent staff always really helpful and great as it is really central for Derby
May 24, 2013
Rated 5.0 out of 5.0 by Groey4321 Wonderful hotel
Stayed with a group of friends on 11th of may couldn't fault the hotel at all, excellent stay!!!!
May 18, 2013
Rated 5.0 out of 5.0 by Scotall Great low cost hotel with attentive staff
We stayed for one night at Derby Riverlights. Reasonable cost and were very impressed with the comfort and attentive staff. One particular member of staff (Chris? - with blond hair) was extremely helpful and always there when we needed to asked something. Only two little problems - distance from car park to hotel and also we couldn't get into the room ourselves as systems were being updated or changed but not a real problem as Chris opened our room and made sure we were comfortable
Would definitely stay again and will recommend to friends
May 10, 2013
Rated 5.0 out of 5.0 by Batman01 On the road again.
Very well located, right on time for Saín George celebration!
April 30, 2013
Rated 4.0 out of 5.0 by Podoom Holiday Inn Derby
The staff can not do enough you, they are friendly and very attentive. I would recommend this holiday inn to both family and work.
April 16, 2013
Rated 5.0 out of 5.0 by Gilly36 Another Great Stay
We stayed here last June and had an excellent stay so having been invited to Derby for a 40th birthday party this was our first choice.Due to all the staff being so friendly,the hotel so clean,the breakfast buffet which is good & plentiful ,the city centre a couple of minutes away,all I can say it's a must to stay here.Thankyou you once again for a lovely stay.
February 18, 2013
Rated 5.0 out of 5.0 by Rashguitar Very Nice
Just stayed for the weekend of the 2nd Feb and had a great stay in the hotel. Entire hotel was extremely clean and the room was superb - way higher in spec, cleanliness and facilities than what I expected.
Tip - book early to get a better room rate!
Breakfast was reasonable and plenty to choose from
Tip - make sure you park in the Westside Riverside Car Park to get a decent discount.
Stay very pleasant
Only issue was when the fire alarm went off at 1:30am. It was triggered in the next door building and it is vital to get people out rather than double check is it a fault.
February 9, 2013
Rated 4.0 out of 5.0 by Vivlock An enjoyable stay with great staff
We spent two nights here in mid-January when the weather outside was cold with snow on the ground so it was a bonus that the hotel is well situated on the edge of the city centre. We thought that overnight parking would be a problem but the huge Westfield multi-storey car park is on the doorstep. Guests need to know that they should pay only £7 per night by getting their tickets validated at the hotel desk then returning to collect their cars and driving straight out. Going instead to the pay machine in the car park will cost double. This is something that should be made prominent on the website but isn't.
The rooms are exceptionally well kept which is a tribute to the staff. In fact, all the staff throughout the hotel and especially in the dining area are a real credit to the hotel. Those who suffer are the ones who work in the public spaces where the ambient temperature is apt to be low, particularly in the open plan foyer where the staff were frozen.
Any niggles? Not really. We did notice that meal trays, jugs etc were apt to be left outside rooms for long periods. Also, you need your room key to work the lift - a good security idea but we were given only one key so that when I went out alone to the car the key had to be left in the room to work the electrics and, on returning, I had to walk up the stairs to our floor. A nice touch would have been a small packet of biscuits on the tea/coffee tray in the room but there was nothing and it felt a little penny-pinching. The TV had an excellent picture but there are very few channels (8 or 9) which is surprising given that Freeview and Freesat have many dozens.
Overall, this is a good hotel which serves a lovely breakfast and offers an excellent dining experience. You will find the staff very friendly and obliging from the chambermaid to the waitresses to the desk clerk. They are a real asset. A little too pricey for a mid-week visit so go at the weekend if you can when the room rate almost halves which makes it much better value.
January 24, 2013
Rated 4.0 out of 5.0 by LawrenceB perfect stay - breakfast could improve
The HI was good as always. The onky constructive criticism is that breakfast could be better. Cooked breakfast is very greasy and scrambled egg has too much milk/additions - not enough egg! The fruit salad is very average quality with some fruits not being ripe and it would be GREAT if there was some fruit to take away - just a basket of apples and bananas or similar would make such a difference. As I say, apart from breakfast, great stay :)
January 22, 2013
Rated 4.0 out of 5.0 by cuckoo55 Excellent City centre Hotel
I was in town for a staff Xmas party, the Hotel is very well situated in the City Centre and still being new, the room was very good & comfortable. Great internet connection and the amenities in the room were excellent.
The atmosphere was a little cold for breakfast, but the food was prepared for me, rather than sitting under a hot lamp & was excellent.
The car parking is a little problematic, but being free makes up for it, overall a very good experience, will definitely stay again.
January 3, 2013
Rated 5.0 out of 5.0 by Tensomram47 Always great reception and room prepared for early PC check in.
As a Platinum PC member, this hotel never fails to deliver quality. It is always a pleasure to be greeted by the staff who always seem to know your personal requirements. The central position gives easy access to both the bus and railway stations together with a nearby taxi rank. Westfield shopping centre and the great Eagle market are just across the road from this modern attractive hotel. Always a pleasure.
December 15, 2012
Rated 4.0 out of 5.0 by Lainey100 Central location
This Holiday Inn is new so rooms are a very good standard. Comfy bed, excellent shower, bath on small side. Food quality was good & plenty to choose from for breakfast. Staff were helpful & friendly in all depts. Only negitative was parking, this is in the multi storey car park near the hotel, but there is a drop off area to unload if required. Will certainly use again as very central for shops & nightlife.
December 14, 2012
Rated 5.0 out of 5.0 by RichardCTO Perfect for the tired business traveller
The HI Derby Riverlights was perfect for what I needed. The room was large, clean and well appointed. It was relatively modern, but still in sync with the northern Englad landscape. Parking is not bad, the internet is free but the breakfast was not. Dinner was top notch.
The bed was good sized for one and was moderately comfortable for one night. Two or three it may have been uncomfortable. The room even had an iron and ironing board. (I really appreciate being able to iron my dress shirts) Service was ok, the restaurant crew were great, the front desk did not seem to excited by my existence, but my heart will go on.
Location was good, heating/cooling was great. It was a little slow to warm up, but it got there. Overall it was a perfect stay for a tired business traveller. I would gladly stay there again if in the area.
December 5, 2012
Rated 4.0 out of 5.0 by GPJ1198 Good location
Hotel is well situated next to the Westfield Centre and the city centre. It is very nice inside, rooms are comfortable and the restaurant is good quality but overpriced for me. Wifi available throughout hotel with no charge, which I think should now be standard in all hotels. This is the second time I have stayed here and would stay again, however I had to book on the same day as staying this time and thought it was overpriced.
December 4, 2012
Rated 5.0 out of 5.0 by Harpy2112 Clean Hotel. Great Value
We have staid in this hotel several times whilst staying in Derby. You will have to go a long way to find a cleaner hotel in the UK.
The only advice i would give anyone staying is to book your breakfast with your hotel room as you will pay £10 each if you pay on the morning you are there.
Overall i would recommend staying in the executive suites as they are just that bit more special. Your wife or girlfriend will love you for it.
November 6, 2012
Rated 4.0 out of 5.0 by LorraineWB Overall Good Service but a Key bit of Info Missed
We stayed at Riverlights for 2 nights in Oct 2012 and overall we had a good stay. On check in we were welcomed and given information as to where the best place to park was. Unfortunately a key bit of information was missed with reference to parking in the multi-storey down the road which was that we could get our parking tickets validated meaning we only paid £7 for the night instead of the standard charge of £15. We had already forked out £15 and only found out about being able to validate the tickets when we checked out. The food in the restaurant was good but not out standing for the price. The hotel is in a good central location with shops and a cinema just over the road.
November 4, 2012