Rated 4.2 out of 5 by 99
Rated 5.0 out of 5.0 by DSKE Large room with seating for 3 people
Stayed in an executive double room which was large enough to accommodate 2 adults and a teenager without being on top of each other. Would have preferred a proper bed for the teenager rather than a put-up bed which aren't particularly comfortable. Hotel is situated on top of the bus station and you have to park in the nearby car park which whilst not ideal is only a few minutes away. Staff very polite and efficient at resolving any issues
August 28, 2014
Rated 2.0 out of 5.0 by Phil34 Bed was hard and my card was removed from power slot
I left a card in the power slot to let my computer charge while I was gone. When I returned the card was removed from the slot with no sign of it. After I called the front desk at least 3 times, I was told that the maid did not remove it and it was implied that I "must be mistaken". In the days to follow, I asked the front desk agent if my card had been located and it hadn't. When I asked to speak with the manager, I was told the manager was gone for the day and left my information with the agent. I was never contacted regarding my card and definitely planned on leaveing a poor review after that point. When I asked said front desk agent if the maid didn't remove the card who did? He replied "It must have been the ghost." As you can imagine, I did not find this funny because it was the same agent who said that I must've been mistaken. To me, it wasn't that the card was removed from the slot, it was the idea that: 1. Someone removed something from my room while I was gone and 2. Why would the card be removed from the room and then discarded #I'm assuming#. It wouldn't have been as bad if the bed wasn't like sleeping on a carpeted floor with no underpad. The bed left me with chronic headaches stemming from a stiff neck and back. I will be finding a different hotel next time I visit Derby. It wasn't all negative though. The breakfast was consistently good on a daily basis.
August 22, 2014
Rated 3.0 out of 5.0 by Nige47 Great Room and dissapointing Service.
Lovely clean hotel with great modern decor, unfortunately unable to try the Breakfast due to some error when checking in with one of the front desk staff members, They confirmed we had breakfast included in our stay. we later find out the next morning that apparently there was a code on the list which any member of staff didn't know about.
The customer service skills was very disappointing from the restaurant staff, none of them was concerned or made the effort to inform us about this situation, we was left feeling very embarrassed and angry in front of all the other diners.
We originally booked for 2 nights but left a day early due to this disruption because we was lead to believe on booking this 2 night stay we had breakfast included which was also confirmed by a staff member on checking in, we was then told she had made a mistake. We was really looking forward to trying the breakfast as we have been in many Holiday Inn's and this looked the best by far.
overall fantastic room but customer service was lacking. Would stay here again but make sure breakfast was sorted first.
August 20, 2014