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Rated 4.1 out of 5 by 149 reviewers.
Rated 2.0 out of 5.0 by Old smells in old hotel They are working to update this hotel but the place smells old. The hallways are musty and the room smell even worse. My room and others in our group couldn't control the temperature in their rooms. Myself and others checked out early and went to other properties due to the smells and other issues at the property. November 11, 2014
Rated 5.0 out of 5.0 by Relaxing and comfortable Great customer service and breakfast. Large guest room, quiet and clean November 7, 2014
Rated 5.0 out of 5.0 by Awesome staff From the beginning to the end all the employees I came in contact with were friendly and caring. The shuttle drivers are top notched!! November 3, 2014
Rated 5.0 out of 5.0 by A place that you can count on! Always clean, neat, and adequately supplied. If you forget something like I did (toothbrush October 30, 2014
Rated 1.0 out of 5.0 Smells and needs updating I stayed here because it was the conference hotel -- but never again. The worst parts were the horrible sewer smell in the lobby, which they try to mask with some sort of sickening sweet fragrance. The workout room is a dark, dingy, dirty feeling dungeon with only one working treadmill and a tv that had no remote or picture or sound -just odd pixels. The room was okay -- just average. Bathroom was small and old. Also, they are over the top energy conscious -- making travelers with full hands and rolling bags use side doors. They block off the automatic door entrances that are a huge convenience for busy, weary business travelers. The only saving grace for this hotel is a friendly and helpful staff. They just added a nice conference wing, but everything else is in desperate need of complete overhaul. With other Holiday Inn properties in Des Moines, I will stay at one of those and drive over for conferences in the future. Other properties are MUCH nicer for 441150173similar or lower cost. October 27, 2014
Rated 1.0 out of 5.0 by Disappointing for a Holiday Inn With all of the hotels that DesMoines offers this is not the place to stay. I was disappointed from the start, as I discovered immediately how dirty the hotel lobby was. I have stayed in over 100 Holiday Inn's, as I travel for work and have never had a stay like this one. The rooms smelled of smoke and must and I still question the fact that the bed may have had bed bugs because I continuously itched all night and the following day. October 25, 2014
Rated 2.0 out of 5.0 by Reservations This was done with labor. I was connected to speaker that was not primarily English speaking. I don't think he knew how to spell Des Moines, Iowa. I had to ask him to repeat information more than once. This is one of the first impressions for Holiday Inn and it is not positive. Also I signed up for the 'In to the Night' promotional. I was notified that I had satisfied the requirement. Points were deposited and then yesterday I was emailed information that the points were withdrawn because they were deposited too early. The indication was that they were going to be deposited in 3 weeks. I am distressed about this because next week I wanted to make a reservation to see my grandchildren using my points. I feel like I am a good customer having stayed in a Holiday Inn 4 nights in the last 2 weeks. I honestly feel disrespected. I also want to report that your automated phone system is not perfect. I will be staying less at Holiday Inns in the future. October 24, 2014
Rated 5.0 out of 5.0 my stay before i flyout the next day. nice place , been staying here for 14 years for business. no surprises, you know what to expect. all good things. October 23, 2014
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