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Rated 4.1 out of 5 by 89 reviewers.
Rated 2.0 out of 5.0 by Under construction This hotel apologized for the fact that it is under construction, but that did not do anything for current guests. It is sadly in need of updating. Our room was at a junction of two hallways and was apparently a meeting/conversation place. Loud guests, washing machines and ice machines all made sleeping difficult. Our room had a shampoo and a body lotion when we arrived. No conditioner and no sign to say if you need anything else please let us know. The best thing about this Holiday Inn was the staff who listened to our concerns and dealt with them as best they could. July 16, 2014
Rated 5.0 out of 5.0 by #1 on my list of places to stay! We've stayed here every summer for the last 6 years and have never been unhappy. The hotel is in a great location, the staff is awesome and very accommodating, the free shuttle is a huge perk. Lots of places to eat around the hotel if you want to eat out. The snack bar in the hotel has great food for a very reasonable price. Would recommend this to everyone staying around the airport! July 3, 2014
Rated 4.0 out of 5.0 by Clean and comfortable room! You provided a very comfortable and clean room ... exceeded my expectations. We will definately stay again! July 3, 2014
Rated 5.0 out of 5.0 by Clean place and friendly The hotel was easy to find. The facility s clean and the employees were friendly and helpful. The dining station had an ample amount of selection and the prices were average for a hotel. Staff were friendly and eager to help if needed. June 28, 2014
Rated 3.0 out of 5.0 by Great hotel- POOR management- expensive FOOD The front desk ladies were always very nice- and one even went out of her way for us when we asked about the free breakfast on their website- they didn't have one. And their food was unreasonably overpriced! $8 for a plain waffle...and packaged syrup. She gave us our free ones since it was on the website- but the manager John? was a complete jerk about the WHOLE situation- even interrupting my husband 2 times when we were trying to explain- didnt look at us all and was VERY UNPROFESSIONAL- worst employee I've seen at a Holiday Inn so far!- We are gold elite members and spend an awful lot of time at Holiday Inn's and Express's--I thought that we were treated as if we were low life welfare people. Great place to stay, CLEAN, and fun to be at- would be here again except I will not eat there and expect anything from the management. June 24, 2014
Rated 4.0 out of 5.0 by Decent Hotel. Good location. Need updating It's a decent place to stay. It needs updating I think. Wireless service didn't work outside of the room very well. No restaurant, gift shop with a grill doesn't count in my book. food prices were outrageous $10 for 3 pancakes. $10 hamburger. Close to Perkins and other eating establishments though. June 23, 2014
Rated 1.0 out of 5.0 by Poor Service While I truly enjoyed my visit to Des Moines, Iowa and found the majority of people there to be kind and welcoming - the staff at the Holiday Inn were the exception. They were hassled and unhappy. The shuttle driver was rude and actually lied about the service they provide - when I did finally convince her to take me just two miles down the road - I feared for my life with her driving skills - And Traffic in Des Moines is tame! The hotel itself is aging and unkept. The food was atrocious - just YUCK! If you are unlucky enough to have to stay here for more than one night to be close to the airport, rent a car - you'll want to get away. June 20, 2014
Rated 4.0 out of 5.0 by Stay Decent hotel, good stay, bill was larger than the price I booked online. June 19, 2014
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