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Rated 4.1 out of 5 by 121 reviewers.
Rated 1.0 out of 5.0 by Poor Service While I truly enjoyed my visit to Des Moines, Iowa and found the majority of people there to be kind and welcoming - the staff at the Holiday Inn were the exception. They were hassled and unhappy. The shuttle driver was rude and actually lied about the service they provide - when I did finally convince her to take me just two miles down the road - I feared for my life with her driving skills - And Traffic in Des Moines is tame! The hotel itself is aging and unkept. The food was atrocious - just YUCK! If you are unlucky enough to have to stay here for more than one night to be close to the airport, rent a car - you'll want to get away. June 20, 2014
Rated 4.0 out of 5.0 by Stay Decent hotel, good stay, bill was larger than the price I booked online. June 19, 2014
Rated 4.0 out of 5.0 by Conference Stay I stayed at this hotel in June for a conference. The meeting facilities were good, had a little issue with the audio(not sure if it was the conference sponsors or the hotels fault). The water pressure in the shower was very poor unless you enjoy burning all of your skin off. You had to have it on scalding hot to get pressure. The pillows were comfortable. The TV was nice but it was very slow in changing channels and would alter the brightness on its own. June 16, 2014
Rated 4.0 out of 5.0 by Nice place This was a nice hotel. Our room smelt like it was previously a smoking room turned into a non-smoking room. The pool area is nice. The hotel offers a shuttle and restaurant. Right across the street from airport. June 12, 2014
Rated 4.0 out of 5.0 by Good place to rest Close to airport, close to restaurants, close to other shopping. relaxing room breakfast could use some improvement however would stay here again if ever back in town. June 6, 2014
Rated 5.0 out of 5.0 by great service I have always stayed at Holiday Inn's and have never (that I recall) been dissapointed!! They are alway friendly and very clean (which is very important). June 3, 2014
Rated 4.0 out of 5.0 by sometimes Good stay. Hotel just need to take care of the ants in the bathroom. Other then that the hotel is wonderful. June 1, 2014
Rated 5.0 out of 5.0 by I stay here often on business Due to traveling for my job, I stay at this location quite every month. Front desk staff is very friendly and professional. The breakfast at the grill is always a great choice. The staff that works in the grill as well as housekeeping staff is always there to please with any requests I may have, Overall, great value and great experience every time I stay at this location. May 30, 2014
Rated 5.0 out of 5.0 by Very clean room and attentive staff Excellent family accomodations. Clean. Safe. Poolside room was a problem for sleeping. May 30, 2014
Rated 5.0 out of 5.0 by Awesome stay Everything was as good as it could be. The staff was excellent, very responsive, courteous and a joy to interact with. Keep it up!! May 27, 2014
Rated 5.0 out of 5.0 by FRONT DESK The people at the front desk could not be more helpful. I didn't realize that when I booked a room by the pool that it would actual on the border of the inside pool. I called the front desk and the lady couldn't be more accommodating switching my room to a quieter area within a few minutes. Great service is all you want after a day of traveling and that's what we got. May 23, 2014
Rated 5.0 out of 5.0 by Great visit Came for the 2014 Abracorndabra convention, excellent hotel, my wife is wheelchair bound and our room was excellent. The staff made us feel at home and the people at the grill did everything to make us feel special. Will be back in 2015. May 22, 2014
Rated 4.0 out of 5.0 by Friendly customer service From the lady at the registration desk to housekeeping...everyone I came into contact with was very pleasant. You appear to have a very good culture there for customer service. May 22, 2014
Rated 5.0 out of 5.0 by Great Place I ENJOYED MY STAY FREINDLY STAFF, NICE ROOMS, GOOD FOOD, I WILL BE BACK. May 12, 2014
Rated 5.0 out of 5.0 by very good service, kind and knowledgable staff Had a great stay. Will recommend to friends. Room was very clean as well as property. April 2, 2014
Rated 5.0 out of 5.0 by Excellent rooms and friendly staff We were looking for a place close to the airport since we had to be at the airport at 4:30 in the morning .The staff provided a couple of sack lunches since we were not going to be there for breakfast. A real plus for me was being able to park our car in the back lot and know that it was in a safe place. It was really nice to be able to have someone drop us off early in the morning at the airport. Many thanks to Holiday Inn for your personal service while we were there! March 26, 2014
Rated 5.0 out of 5.0 by Great Service and Location for Air Travelers We have grown accustomed to clean rooms and friendly service at Holiday Inns. And a wakeup call. But how great it is to be able to park your vehicle in their parking lot when you travel by air to another destination. Our friends who went with us said they would remember Holiday Inn for their next air travel from the near-by airport. We greatly appreciated the shuttle service to and from the airport, especially when the driver on our return, in the brutally cold temperatures, took us directly to our vehicle. A feather for your cap! March 9, 2014
Rated 5.0 out of 5.0 by The Service is always great thank you As always enjoy staying at your hotel each year for the Za-Ga-Zig Shrine Ball . March 8, 2014
Rated 4.0 out of 5.0 by No Hot Water Had a great stay with the exception that there was no hot water the morning of my checkout. February 26, 2014
Rated 5.0 out of 5.0 by Updating required I had a good experience but the facility and room is slightly outdated and updating the rooms especially fwould be a good idea... The retracable clothes line in the shower pre-dates the hotel. January 12, 2014
Rated 5.0 out of 5.0 by Great NewYear's!! We had great time. There was something for everybody. Their package included dancing,inflatables for the kids swimming the breakfast in the morning. Look foward to next year, January 4, 2014
Rated 2.0 out of 5.0 by Worst beds I have ever had Price should have been at least half of what it was. I asked for a better bed, and that never happened. i inch of soft, then hard as a brick. Couldn't wait to get to a restfull bed, even my truck seat.Left room for 2 hours, and still didn't get cleaned. A lot of parking problems. I understand construction, however half of lot was tied up making myself park about 3 blocks away and walk in, or go across the street and pay for parking. I wouldn't recommend facilities to any convention. December 29, 2013
Rated 5.0 out of 5.0 by Nice hotel Very nice older Holiday Inn with a good breakfast. December 23, 2013
Rated 4.0 out of 5.0 by staff staff (Janice)making reservations was excellent We enjoyed the weekend as always. Please be aware that the small refrig in room 260 cant be adjusted not to freeze produce( which was unfortunate) Hope to see you next year. Happy Holidays!! December 6, 2013
Rated 2.0 out of 5.0 by Aged place needs to be refurbished Bar closed; no service available after 10:30 PM; old hotel and so are the carpets, beds and everythgin; not state of the art in 2013 considering there are much better competitive brands available for the same price; November 20, 2013
Rated 2.0 out of 5.0 by Not up to par Untidy and not clean. Morning breakfast unappealing and needs revision. November 15, 2013
Rated 4.0 out of 5.0 by Loved the Breakfast I loved the breakfast service at this hotel - very well done. November 11, 2013
Rated 4.0 out of 5.0 by Great stay near the Des Moines airport I always stayed here prior to my early morning flight back south. The staff is courteous and friendly. They have a bag breakfast to take along (I leave prior to the breakfast provided). The van driver is always wonderful - picking me at the airport when I drop off the car, taking me to/from dinner and then back to the airport by 5:00 AM. November 11, 2013
Rated 5.0 out of 5.0 by Friendly Staff When I called to make a reservation, the staff member was very helpful and courteous. Upon check-in, the staff members were friendly and attentive, also giving help to nearby restaurants and airport shuttle option. We chose this hotel for the location next to the airport. Being a service-member, I also received a great price! October 23, 2013
Rated 3.0 out of 5.0 by good service, I have stayed at this HI many times while attending a conference. I found my room was uncomfortable due to a noisy air conditioner/heater. It's constant off and on interferred with my sleep. October 21, 2013
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