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Rated 3.6 out of 5 by 134 reviewers.
Rated 2.0 out of 5.0 by Needs renovation! No breakfast. Not the standards I expect from a Holiday Inn Express. Needs renovation. Elevators were not working reliably. #2 elevator was stuck on 2nd floor for a while. Sink faucet dripped unless you pushed it off to the right. One reason I stay at Holiday Inn Express is for the quick breakfast. The only breakfast available was at the attached Bennigan's. This was not clear when I made my reservation. I probably would have stayed somewhere else if I had known. July 28, 2014
Rated 4.0 out of 5.0 by Easy on/off Enjoyed our stay. A bit pricey compared to others, but food at breakfast better than other chains. July 26, 2014
Rated 4.0 out of 5.0 by overnight stay things were fine except for your pet policy.......................................................... July 26, 2014
Rated 5.0 out of 5.0 by Des Moines business stay The front desk staff is always very courteous and always thank me for being a gold card member. I wouldn't ever consider staying anywhere else in Des Moines. My single only disappointment was that there was no hair dryer in the bathroom :) July 25, 2014
Rated 3.0 out of 5.0 by comfortable bed . the hotel and service was good the only problem was the ice machine.tryed to get ice and only one ice machine worked and not very well July 24, 2014
Rated 3.0 out of 5.0 by Poor Hotel Choice I have already stated my concerns with the hotel. No reason to restate issues. July 24, 2014
Rated 1.0 out of 5.0 by Disappointing stay We were given the wrong room upon check-in. But the person at the front desk called us just as we entered our room. She recognized there had been a mistake. I appreciate her not waiting for us to call. That was about the only good part of our stay. When we went downstairs to get a new key, we stood in line for over 20 minutes! They had three large groups staying at the hotel, and only one person at the front desk. Not a good move. There was an insane level of noise out in the halls on our original floor, as well as the floor we were moved to. The noise continued until just after 3:30am. Nothing was done about the noise level. The alarm clock was broken - did not work, did not turn on. The television was also broken - would not even power up. There was a large orange light directly outside the window that could not be blocked out using the curtains. As for the pull-out couch that was meant to be a bed, it was awful. The springs poked through the shallow mattress. Our A/C ran all night and never cooled the room down by more than a few degrees. We were very disappointed. July 22, 2014
Rated 3.0 out of 5.0 by Just Okay I was on a family road trip and needed a hotel that accepted pets. I used the IHG app to find this hotel. When we arrived, the lobby and hotel staff were as I would expect. However, when I got to the "pet" room they gave me, things went down hill. The room was the furthest from the entryway door, which meant that I had to walk the entire hallway with my two dogs. Inside the room, the coverlet had hair all over it from what I assume was a previous occupant. The room also was filled with allergens. My entire family started sneezing within 15 min of checking in. We also didn't like that we had to use the back door to come and go with the pets. However, the upside is that there is plenty of grass to walk the dogs nearby and the people are all very friendly. This was an okay hotel because I was in a crunch but I probably wouldn't go there again if I had other options. July 20, 2014
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