Rated 1.0 out of 5.0 by jebert Terrible Experience
This was one of the worst nights we've ever stayed in a motel. We checked in about 5pm and did not go directly to room. We went out to eat and do a few other things and finally went to our room about 9pm. The bed and night stand were covered with ashes or soot of some kind. Called front desk immediately. They moved us to a different room. In this room it was ungodly hot when we walked in. I went to turn the heat down and the knob was missing so that was a no go. Was able to shut the whole unit off. Then in the middle of the night the room was too cold to sleep so we had to turn the heat back on to warm the room up and then shut it back off to keep from baking. Needless to say we will not be staying at this place again.
March 25, 2013
Rated 5.0 out of 5.0 by Jess999 Quiet and great suite
Since the price difference wasn't that great, I upgraded to a small suite just to pamper myself. I was very happy with the room and the comfort. It was quiet so I had a restful stay. Staff was very helpful with both check-in and check-out.
March 6, 2013
Rated 5.0 out of 5.0 by Billyboy1234 WiFI
Your wifi service appears to have limited band width, I could readily connect to the Internet but I could not connect to my companies VPN. This is indicitive of a narrow band width. I am sure you cater to many business travelers, hopefully you can correct this issue.
February 19, 2013
Rated 4.0 out of 5.0 by meakin Convention
We attended a convention at this facility and have done so for several years. They have continued to upgrade the property. The rooms are redone and they are comfortable with good beds. The plumbing and shower in this room is better than our rooms of the past. Setting the temperature of the room is difficult at best. The sliding glass door to the outside is jammed or fixed to stay shut.
The wifi has good speed and easy to connect. The closet at the entry to the room crowds the door and is in the way of entering adn exiting the room. The stool in the bathroom are small and would be difficult to use for large people. Bennigan's restaurant was very good. The up keep of the parking lot could be better especially where there are piles of broken auto glass that could have easily been cleaned up.
Over all a good value for a convention.
February 17, 2013
Rated 5.0 out of 5.0 by Grampa48 Friendly staff, clean comfortable rooms
The room was very clean and well taken care of by the housekeeping staff and the maintence staff. The staff is pleasant and welcoming all the way from the front desk personnel to the people who clean and maintain the facility. Even though I arrived early my room was ready.
February 15, 2013
Rated 5.0 out of 5.0 by HawkeyeMom Enjoyed our stay
My daughter & I stayed here for 2 nights in a junior suite.
Was great for relaxing & the bed was comfortable. Had a spacious bedroom with king bed & a desk & TV in it. The "living room" had a foldout couch, a TV, a table & 2 chairs, a refrigerator that kept our drinks cold & a microwave. The bathroom was a little smaller, but clean.
The only negative was the patio door in the bedroom had a super bright light outside it that would shine in through the center where the curtains meet - but don't quite cover to close it out. The lobby was great - lots of seating for groups to gather and the fitness center, business center and pool were nice.
Nice location and friendly & helpful staff.
February 8, 2013
Rated 4.0 out of 5.0 by dmsbaa Staff was great & restaurant very convenient
We have stayed at many Holiday hotels. This one was very cozy, with a friendly staff and a restaurant attached. It fit our needs perfectly.
February 4, 2013
Rated 4.0 out of 5.0 by Caroline29 Older hotel with comfortable bed and great service
This hotel is an older one that could definitely use some extra remodeling or repainting (wall papers pretty old and falling off in the bathroom) but the bed is still comfortable and relaxing. Service and staff are excellent.
January 30, 2013
Rated 5.0 out of 5.0 by ChrisTx58 awesome hotel
awesme all the way around - recommend this hotel to anyone travelling to des moines
January 26, 2013
Rated 5.0 out of 5.0 by ACarhauler Truck Parking
This motel is a great value and nice rooms and staff. Truck parking is a little small
January 22, 2013
Rated 3.0 out of 5.0 by yankengr internet
Bad internet! I had full bars but the internet was extremely slow!
January 15, 2013
Rated 2.0 out of 5.0 by Oh2Travel Outdated climate control
Heating control did not work. Had to keep turning heat on and off manually all night as the thermostat control did not work. Very outdated heating systems.
Sound from other rooms was also an issue. Could easily hear conversations and TV from room next to ours.
January 7, 2013
Rated 4.0 out of 5.0 by Jim49 Very Good Service
This is an excellent Hotel with clean rooms and attached Pub. My only complaint is no refrigerator in room.
January 7, 2013
Rated 3.0 out of 5.0 by dwpjmp Great value for the stay
Even though there were a couple of hiccups this stay at this hotel, it was a great stay. Normally we do not have any problems, we are treated with great respect, and the accommodations are very comfortable and relaxing. This time there were some issues with the room. This included its makeup, the equipment and the items that are normally stocked but were missing. The food is always great at Bennigans.
January 7, 2013
Rated 3.0 out of 5.0 by WD47 Good value but - - - -
The room rate was a good value but the room itself was far below average based on past stays and other stays as a Priority Club member at other facilities. The toilet was so oddly placed we had to remove thee toilet paper from the holder to give adequate clearance for the lid to open, and sitting there was "interesting". There were also ants crawling around in the bathroom and in the tub itself. The carpet was about the same color as the ants so who knows about the rest of the room. The bed was comfortable which was welcomed after an 11 hour drive. We'll still stay there on future trips but the facility could use some upgrading.
January 3, 2013
Rated 4.0 out of 5.0 by MarkE Nice place to stay.
Near interstate. Convenient location.
Has a Bennigans restaurant attached.
Will come back again and again.
December 19, 2012
Rated 4.0 out of 5.0 by Boudy64 Don't eat at Bennigann's - everything else was good
Besides the stall beer and bad steak the room and hotel was great.
December 16, 2012
Rated 5.0 out of 5.0 by Cole01 Comfortable Room & Nice Staff
The staff is very friendly. There is a Bennigans in the hotel also, which you get a drink ticket for if you are a Priority Club member. I've stayed there one before and it was good then too. I'll definitely stay here again.
December 11, 2012
Rated 3.0 out of 5.0 by Ceez ok place to stay, its older than I like to stay.
I was charged more than I originally requested online. So I was upset with the cost and I tried to get it changed. I did make a reservation online and expected to get the room for that price. Keep the price as listed on line and try not to change it unless its approved from the customer.
December 3, 2012
Rated 2.0 out of 5.0 by Annmarie Great location
This hotel was less than average. Our room did not have a shower so the bath tub was our only option. When I complained to the front desk she told me to try pulling the handle and then crossed her fingers and wished me luck. I pulled with all my might no luck no showers. There were spiders in the window sill and the edges of the carpet were begging for a vacuum to clean them. This is an older holiday inn and didn't compare to the other three Holliday inn express hotels we stayed at on our trip. The entrance and the rest of the hotel seemed very nice and the location was great.
November 28, 2012
Rated 4.0 out of 5.0 by jegray7210 Comfortable stay in Des Moines
Good location for a business meeting in Des Moines. Hotel, food and rooom service was very good.
November 14, 2012
Rated 4.0 out of 5.0 by stllhungry Watch Out for the Bennigans
Do not venture into the Bennigans for Lunch or Dinner. The staff has better things to do than wait on you. I spent 20 minutes wwaiting for my order/drinks to be taken on a very slow Wdensday night. I heard offer people say the same thing. If you like a wait staff to act put out because your there, this is the place for you.
November 13, 2012
Rated 4.0 out of 5.0 by MarkE Location
Needs some updating but located right off I-80 which makes it very convenient.
Great staff in office and front desk.
Has Bennigans restaurant attached onto the hotel. Great wait staff there.
November 11, 2012
Rated 2.0 out of 5.0 by tgatiss Early Wakeup
My Husband and I were planning on sleeping in alittle bit since check out time was at noon. At 8AM housekeeping was knocking at our door. We said we were sleeping but we'd be out by checkout time. At 830 we had another knock at the door, this time by someone else that said he was from housekeeping and he was sorry for bothing us but continues knocking at all the doors. If check out isn't until noon, no one should be knocking at the doors thats why they have a wakeup call. Other then that the hotel was great.
November 6, 2012
Rated 5.0 out of 5.0 by ljmat Excellent Property
Wonderful clean, fresh and updated lobby. Same for room. Having a fairly good restaurant connected is an added bonus. I will definitely stay here again.
November 6, 2012