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Rated 3.7 out of 5 by 127 reviewers.
Rated 3.0 out of 5.0 by Nice place, request a room thats not adjacent to a conference room though We booked a room here the day before a 7:30AM hospital check-in time, because we live 60 miles away from DesMoines. Unfortunately our room was on the 10th floor next to a conference room that was being used for a late night celebration. We called the front desk about the loud noise and they told us that the party would be done by 11:00PM. After two additional calls to the front desk the noise subsided to a dull roar after 2:00 AM the next morning. February 28, 2014
Rated 5.0 out of 5.0 by Cold Texan blessed by an Angel I was headed towards Des Moines, Iowa from a funeral in Galesburg, IL., when it started to snow and cause hazardous road conditions. After driving around Des Moines for a period of time, I was guided into the Holiday Inn by very friendly store clerk. I walked into a very crowded lobby and bar area. I approached the front desk, spoke with Candice and inquired about a room. Candice informed me that all the rooms were reserved for a convention and my heart sank. This Texan did not wanna drive on the slippery roads of Iowa. She did, however say that she would check with her manager. Due to my situation I was afforded a room.. God bless you Candice and your manager. Your kindness defines the quality of training and respect you offer your guests with reservations and in my case, those without. Thank you ever so much for your helping hand.. February 26, 2014
Rated 4.0 out of 5.0 by Good guest service I had seen mixed reviews on travel sites, so came in with some concerns. However, my experience was very good. I used the shuttle three times, including a pick-up from DSM airport. Each time the driver was very courteous and the wait was minimal. The front desk staff was always nice in person and on the phone. The room was clean. I was 2 doors down from the elevator, so I was able to hear the foot traffic as there was a state wrestling and cheerleading tournament that weekend, but the noise was no more than in any other hotel and certainly did not disturb my sleep. The location, with the courtesy shuttle, was very convenient to Drake, downtown eating and drinking establishments, and the state capital. I was a little surprised Des Moines hotels were as expensive as they were, but thought this was a decent value compared to other hotels in the city. On the whole, I had a very good experience and would certainly stay at this location in the future. February 25, 2014
Rated 3.0 out of 5.0 by Fairly nice place too bad I couldn't eat! This was a last minute reservation for me as my flight was cancelled while in route to the airport. I normally stay with a competitor’s chain so this was my first stay in a long time outside of that chain. The hotel has convenient parking. The hotel staff was friendly. The front desk associate who checked me in seemed to be new and not sure of things while checking me in. I'm not sure if there was a problem or something else. After I received my room key I was waiting by the elevator, turns out the front desk associate gave me a non-working key. I'm just happy he caught it before I went up to my room (8th floor) as nothing is more annoying than to get to your room and your key doesn't work. Good catch. The room was fairly nice and clean, nothing over the top and not gross. The bed was comfortable, my room faced the hospital side and I could hear the helicopter land/take off although it wasn't too much of an issue from my POV. The bathroom was tiny so don't expect to have a lot of room to spread out. When checking out I wanted to get some breakfast before I started my day. Around 6:30 AM I went to the restaurant in the lobby, I was walking up I noticed a restaurant employee (hostess/waitress) say good morning to me and walk right past me. I stood there for about 2-3 minutes with no one offering to seat me or ask me if I needed any help. I didn't see anyone else that seemed to work there so I left. All in all not a bad place IMHO but a few small things definitely need some closer attention. February 18, 2014
Rated 4.0 out of 5.0 by Noisy Overall this Hotel is conv. if you want to be in the center of it all. The bigest problem for me, was the noise, coming from the side street.. The one thing that I really like was there was parking for my 72 foot TV tractor and trailer. February 14, 2014
Rated 5.0 out of 5.0 by An evening away to relax We needed an evening away- disconnected from the hustle and bustle. Slipped over to Des Moines to have dinner at our favorite sushi place near the Drake campus, and then took a nice stroll through the Jordan Creek mall. Our room for the evening was wonderful- clean, well appointed, and exactly as requested. Staff were very cordial and we felt welcomed. February 13, 2014
Rated 2.0 out of 5.0 by Clean and Noisey This is a very clean and well maintained hotel. It also has very limited and congested parking facilities. Also, everytime a door shuts anywhere, you will hear it. The hotel is located 1 block from the hospital and right beside the interstate. You will hear every emergency vehicle siren and helicopter flight as if they are going through the hallway. I realize this isn't the hotels fault. But none the less, if you need to sleep....don't stay here. February 3, 2014
Rated 2.0 out of 5.0 by Rooms need to be updated The hotel did a good job of remodeling the lobby area, but failed to update the rooms. The windows in the rooms are like paper and you can hear everything outside especially the traffic noice or when the wind is blowing. I came in one night when the wind was blowing so hard through the window it was blowing the curtain back. I couldn't stay in that room and requested another room. The manager came up and moved me to room that I could still hear the wind, but is wasn't as bad. January 27, 2014
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