Rated 1.0 out of 5.0 by blh614 Slow, poor service
The hotel itself was fine. We just had horrible customer service at many different levels. First dining experience was miserable....although we were a fairly large group we were the only ones in the restaurant and that was COMPLETELY OVERWHELMING for the staff. Took FOREVER to get our checks!!!!!!
Staff was not responsive to noise complaints.....when LOUD, disruptive guests were complained about they did not reprimand them but actually moved the poor person who could not get any sleep!!! Paper thin walls, noisy hallways. Just overall poor service!!
One bright spot.....Dan the bartender :-)
May 6, 2013
Rated 5.0 out of 5.0 by AllenT Great Expereince
Came into Des Moines for just one night but spent most of the day of my stay at the hotel and most of the next morning for meetings. The staff treated me and my team members like superstars! No request to small, no worries and always a smile. What a great staff, a wonderful hotel and an excellent place to have a meeting in Des Moines.
April 28, 2013
Rated 5.0 out of 5.0 by WestTexasgal Snickertini!!
We were in town to visit our son who is studying at a local university. As always, the staff were very accomodating and helpful! The hotel is under renovation, but the work was almost complete. We LOVED the new design of the bar area. It is so much more inviting than the old bar and lounge area. Also, the bartenders were so amazing, friendly and fun! I HIGHLY recommend the snickertini! I looked forward to my nightly snickertini and visit with the bar staff each night we were in town. Thanks so much for another great stay!!
April 26, 2013
Rated 4.0 out of 5.0 by Dfelter66 Friendly Staff/ Nice Hotel
My wife and I stayed on the 9th floor and were pleased with our stay.
The food in the restaurant downstairs was wonderful and all of the staff were great hosts
The room was a moderate room nothing fancy but that's what we paid for.
The location was exceptional, we were there for Bon Jovi as were many of the hotel guests, and the hotel took us and many others right to the entrance of the Wells Fargo arena. After the concert we walked back to the hotel.
We had a wonderful view of the downtown area the only minor complaint I had was the outside of the windows were fairly dirty.
To the hotels defense we've had 2 weeks of rain and it backs up to the interstate. They could use new windows to drown out the interstate sounds, didn't bother me though I sleep better that way
All in all a very pleasant stay
April 25, 2013
Rated 5.0 out of 5.0 by Jovi18 Remodel and Room
Stayed recently and throughly enjoyed our stay. The remodel has given this hotel an updated and refreshing look and feel. We were upgraded to a magnificant suite. Highly recommend.
April 24, 2013
Rated 4.0 out of 5.0 by Zach41 I'm pleased with my stay
The staff was hospitable and professional. There was a bar and a separate restaurant; niether of which I tried. I was staying because of a wedding reception. I had a king room which everything was clean and comfy. Reception went well. Food was tasty and served nicely. Staff was working hard to keep up with a gentleman in a suite on staff also pitching in to expidite the bussing. There were a couple other receptions in house I overheard.
April 21, 2013
Rated 2.0 out of 5.0 by MichelleG Pool Tournament
The staff was very helpful when it was directions we were looking for but when we called and asked for an ice bucket they promised to bring one up and never came. We were unable to cool the room despite the fact that it was only around forty degrees outside. The windows didn't open far enough to let in the cool air and the air conditioner didn't work.
April 14, 2013
Rated 3.0 out of 5.0 by Imperky 2013 ISPA Tournament
The room was clean and staff pleasant. However, clearly they were not prepared for such a large group: refreshment stations not filled regularly, room service not answering phone, no shuttle bus service past 11 PM...not good if you are in a pool tournament. There was no refrigerator or microwave in the room. Breakfast buffet was the same menu daily and pricey. In spite of confirming reservations twice there was confusion when checking in.
April 12, 2013