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Rated 3.8 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by great staff and comfortable bed! I booked this room last minute and I was pleasantly surprised. The front desk staff was very helpful and personable.. the room was clean and the beds were super comfortable. It was easy to find as I am not from the area and there was ample parking. August 18, 2014
Rated 4.0 out of 5.0 by Holiday Inn Mercy The staff was great, the hotel is starting to show some age, but there were no issues, clean and comfy. August 18, 2014
Rated 4.0 out of 5.0 by excellent check-in service Friendly staff, excellent check-in process; AC could have worked better August 18, 2014
Rated 3.0 out of 5.0 by No internet connection We were unable to reach a log in screen for the hotel Wi-Fi. I contacted the front desk and they simply provided the log in credentials. I restated my problem that I was not able to reach a log in screen, and then was told that they would try to 'reboot' the system. This did not help. I have never run into this situation before with any hotel Wi-Fi. Had trouble with sink faucets - they seemed backwards and could not easily get them to turn off, and they continued to drip all night. However, one redeeming factor of your property was the shuttle driver Donald. I would return to stay at this hotel based completely on his friendliness. Aside from that, I'd choose someplace different. August 16, 2014
Rated 5.0 out of 5.0 by Iowa State Fair I was judging a horse show at the Iowa State Fair and had stayed here before. This trip was a good or better than the last. The Holiday Inn was accommodating of my late arrival time and my schedule. The staff were all nice and made the stay wonderful. Looking forward to my next opportunity to visit Des Moines. August 16, 2014
Rated 5.0 out of 5.0 by Outstanding! My family and I stayed at the HI Downtown Mercy Campus for 4 nights during the Junior Olympic Games as part of the Team USA sport stacking group. We were EXTREMELY satisfied with our stay. The entire hotel was very clean, the rooms were quiet and comfortable, and the hotel restaurant and bar were both terrific. However, the best thing about the hotel was the staff. They allowed us to use the large banquet/breakfast room for our kids to stack together, and also allowed us to use it for a large birthday party for our son--thank you! In addition, the staff was always willing to shuttle us and others in our group to/from the event center, local restaurants and attractions, the airport, and even Mass on Sunday--thank you again!!! When the JOs come back to Des Moines in a few years, I hope this remains a host hotel! All of you are to be commended. (only minor complaint is that the elevators are very slow) August 12, 2014
Rated 4.0 out of 5.0 by Met needs Was a good location for a meeting I was attending at Mercy. Front desk staff helpful with providing assistance with directions. August 12, 2014
Rated 2.0 out of 5.0 by sleeping was impossible The street noise in the room made it almost impossible to sleep. It sounded like you were trying to sleep in the middle of a race track. Less expensive hotels offer a complimentary hot breakfast but not this expensive hotel! There was no mini fridge or microwave in this room that is also complimentary at less expensive hotels. very disappointed in whole experience. It worked for the pinch we were in but we will not stay at this hotel again. August 11, 2014
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