Rated 3.7 out of 5 by 115
Rated 5.0 out of 5.0 by ckreiss54 Great Stay-Great Staff
I recently stayed at your hotel on 12/3/13 and 12/4/13 and would like to say that I greatly appreciated the service from all of your staff. The greeters at the front desk were very pleasant and professional. One young lady, I can’t recall her name, went out of her way after my car wouldn’t start; to assist me in making arrangements to get to a very important business meeting as I would have been late otherwise. I also dined in the restaurant and a young woman named Haley I believe, was my server and did a great job and was very personable. This server took time to speak with me and was very attentive throughout my meal. Overall the rooms and accommodations were all very nice. You should be extremely proud of your staff and the level of service they provided. I am a firm believer in positive feedback and recognition for jobs done well and would appreciate it if you would pass on my gratitude to your staff members. I can assure you I will be staying again on my next visit to Des Moines.
December 7, 2013
Rated 4.0 out of 5.0 by Chelsea27 Great service
My party bus ended here on my 21st birthday, don't judge us too harshly! Not only did your staff give out goodie bags of water and snack foods to many of my guests. But also your female bartender (Blonde hair, can't remember her name) helped a few of my upset friends. Your staff when out of their way to make sure my party way safe and I just wanted to thank you so much for that!
December 4, 2013
Rated 2.0 out of 5.0 by gcarr Unfortunately this 3-night stay wasn't as good as most.
Stay away from room 610 unless whatever is causing the pulsating noise in the middle of the night is fixed. First morning when I woke up to the noise, I thought it was an alarm clock in a nearby room so didn't think too much about it. Second night when I shut the TV off around 11 p.m., I heard the noise but didn't do anything at that time of night...should have because I didn't sleep but maybe a couple of hours. Next day I informed staff and was told that someone else on 6th floor near my room also complained and they were having maintenance staff look into it so I stayed in the room. Third night...was up working late w/TV on until about 1 a.m. and when I turned the TV off, the pulsing was there! Again, didn't want to change rooms in the middle of the night. Very disappointing! Never had this experience in a hotel before. Have had better experience is much less expensive rooms.
November 22, 2013
Rated 3.0 out of 5.0 by Dave529 like sleeping in the interstate median
Its a good thing its being remodeled. I hope they replace the 1st floor windows because there is little to no sound dampening from the interstate noise all night. Bathroom was not clean at all. But at state rate it was tolerable. Breakfast don't waste your time. Over heated and over priced buffet style. Order off the menu instead. Beds were comfortable though and staff was friendly. Nice bar.
November 20, 2013
Rated 1.0 out of 5.0 by JohnnyB1969 Over 200 stays in a hotel this year, this was the worst.
They have a nice lobby, that is the only kind thing I can say.
Over 200 stays in a hotel year and this holiday inn had the most unfriendly staff I've ever met. From checking in, to getting a replacement room key, or asking for my bill the staff was unfriendly, rude and not helpful. They seemed annoyed with having to do their jobs.
The room was dirty, the furniture old and uncomfortable, and the walls paper thin. The bathroom was tiny, the toilet was basically touching the shower, and the toilet ran all night long.
The elevators were exceptionally slow or not working all together.
I seriously suggest you stay somewhere else.
November 18, 2013
Rated 5.0 out of 5.0 by Nermal330 Favorite downtown hotel by far
Had a great stay here last weekend for the Keith Urban concert. Closest and nicest hotel to the Wells Fargo arena and has the best view of downtown Des Moines. The lobby area is brand new with a nice restaurant/lounge area that is perfect for a pre and/or post going out drink and appetizer. Hotel shuttle even took us to the front of Wells Fargo arena to drop us off.
Great service and nice rooms. Will be staying here again!
November 13, 2013
Rated 3.0 out of 5.0 by Fallon25 Service was awesome!!!
The service at this hotel was Awesome but unfortunately I worked night shift and they worked on the hotel all day. I got no sleep what so ever but the hotel was super friendly. Just not night shift friendly.
November 11, 2013
Rated 5.0 out of 5.0 by Iowa50234 Comfortable bed and great service.
Excellent stay. Love the updated lobby. Construction was not a big issue with my stay. Shuttle service was very convenient.
November 2, 2013