Rated 3.8 out of 5 by 116
Rated 2.0 out of 5.0 by Leisuremom room not in good repair and room access limited
We recently spent two nights at this location. It was very cold outside and our window didn't close all of the way. Also, the restaurant was relocated in to a conference and I was told that I couldn't just buy a cup of coffee. The staff were friendly.
February 21, 2013
Rated 2.0 out of 5.0 by Zafa Pricey wind tunnel
I've stayed here before as well as the other IGH hotel 2 miles away. The staff here has always been very gracious, kind, and greet you with a smile. As a platinum priority club member, they give a nice goody bag at check in. This property is older and I think it is great that they are currently renovating and updating the bar and lobby. I know they recently updated fixtures in rooms, got new furniture and bedding as well as carpeting.
Here is my issue. A previous review stated that the rooms facing the freeway were loud from the bad windows in the room. The hotel responded by requesting a room on the other side. I was on the other side last night. The weather was cold and very windy. So windy that the sound of a roaring wind tunnel allowed for zero sleep.zero sleep. So loud that the tv couldn't mask the sound without perhaps waking neighbors. I even recorded the sound with my phone. It resembled being on the other end of a phone conversation when the other person is on a roller coaster. Ok maybe they will get new windows. But why is this property double the price of the sister property by Drake. Upon checkout, another couple commented to me how they hope my windows were better than theirs. I'm a loyal priority club member, I'll be back when renovations are finished.
February 19, 2013
Rated 3.0 out of 5.0 by FarmExhibitor Friendly staff
The room itself was comfortable and very clean. The staff helped in all ways needed. I wish I had been informed of the extent of construction going on during my stay, both the resturant and bar being remodeled. Used a conference room for both which wasn't too bad, though in the evenings they were understaffed for serving everyone in a timely manner. The breakfast offered was good, when they had food available. Every morning I was there (3), the food was gone and not refilled while I had the time to eat, approximately 30mins. I got charged, too much I believe, each morning even though all I received was what I could scrap from the bottom of the trays, not close to enough to fill a person. So I had to also run through a fast food resturant. I hope this changes because I do stay in Des Moines a few times a year, and will for sure be back for the trade show next year, and would like stay in this area again.
February 1, 2013
Rated 4.0 out of 5.0 by gwen8888 Customer service was great
I was checked in quickly and he gave me a goody bag (loved it!)
I called for room service and when she showed up she was talkative, dressed appropriately, and very tentative about my needs.
I would stay here again!
January 31, 2013
Rated 2.0 out of 5.0 by epeace333 Terrible property, great location
I realize the hotel is in the middle of an upgrade, but even with a newer lobby and restaurant, I would still not recommend this hotel. The room I stayed in was old, needing rehab, but very clean. Unfortunately, I was kept wide awake by the shabby windows that did nothing to muffle the freeway noise outside, and by the loud snoring in the room next to me. The location was the main reason I stayed here, but from now on, I'll drive a bit further to get a good night's sleep.
January 17, 2013
Rated 5.0 out of 5.0 by Vanessa0408 Mercy Holiday Inn
The staff there was very friendly. Food and room service was great. The room was huge, clean, and comfortable. The shuttle service was amazing. The pool was very nice. Best of all the room was so quiet. One of the best nights of sleep I have ever had!,
January 9, 2013
Rated 5.0 out of 5.0 by eida Comfortable Beds, Good Pizza,
Comfortable Beds. Water Pressure great in the showers. We were expecting to hear a lot of noise in the halls that night with the hotel housing a large number of Dance Teams. We never heard a thing all night long. When we got back to our room we ordered a Pizza for delivery and the Pizza arrived ahead of schedule plus it was good. We made coffee the next morning and drank a cup of that before we checked out. We had decided to walk down the stairs vs waiting for the elevators the next morning and we were dumped outside and had to walk around the bldg. I would NOT recommend taking the stairs.
December 5, 2012
Rated 4.0 out of 5.0 by jks1 Surprised.
Had a very restful night. Bed was excellent and zero noise from hallway. Internet signal was excellent.
Returned to room late after visiting a family member at Mercy Hospital, but hotel restaurant was still open. I ate solo at the bar (and watched the game). Was astounded how good the steak and vegies were on my plate. Great service too from bartender, I forgot her name.
November 25, 2012
Rated 4.0 out of 5.0 by Laura20 Friendly
I choose this hotel because of its proximity to downtown; I did not realize it was not that close. However, the staff was most accomodating and drivers were available to take us to restaurants recommended by the front desk personnel.
The hotel is undergoing renovations and the first morning there was no hot water; also, the restaurant did not have the full breakfast bufet. Again, the employees were most kind and apologetic about the inconveniences.
The nightly specials in the bar are good and prices very reasonable.
Anyone going to Mercy hospital will be glad they stay at this property - the closest to the hospital.
November 21, 2012
Rated 3.0 out of 5.0 by brianm7 Good Service - Poor Facilities
Staff is friendly & helpful. The building is quite dated, rooms are small - although both are kept quite clean. Parking garage does not appear to be in very good condition and made us quite nervous to park in there. Security door from the parking garage into the hotel is UNSECURED, it did not require a key card to enter! Pool is marginal, no jacuzzi or sauna. The restaurant serves decent food, but it is a major disappointment that there is not coffee available in the lobby. A maybe 10 oz. coffee was $2.00, a bit steep. I understand that there are in room coffee makers, it would just be a nice bonus - particularly for rewards club members. I understand that HI's with restaurants normally don't have a continental breakfast, however as a business traveler whom is on the go, a sit down breakfast just isn't feasible. I applaud the staff but hope to see HI breakground on a new facility nearby - SOON! I would like to stay in that area again, but in a nicer HI facility.
November 15, 2012
Rated 4.0 out of 5.0 Recommended place downtown
I had chosen a different holiday in that I didnt spend 10 minutes in and asked to change. The Priority Club and Holiday Inn staff made the change very easy and I was so appreciative. The downtown Mercy Holiday inn was big, the staff at the restaurant were very good and the food was delicious. My room was fabulous!! Very large and beautiful view.
November 3, 2012
Rated 5.0 out of 5.0 by Dreamer82 I loved my room
I was here for a half marathon, and this place was great because it gave me late checkout!
October 29, 2012
Rated 3.0 out of 5.0 by tori7870 Great location to Des Moines Marathon weekend activities
Great location for Des Moines Downtown area activities (including the Des Moines Marathon). Plenty of parking and easy on off interstate. Comfortable bed to sleep in and room pretty nice. Make sure to request floor 8 or lower...Banquet room (where receptions are held) is on floor 10 and I didn't get much sleep the Saturday night (because they put me on the 9th floor right under dj# before the race because of the music and thumping #walls and ceiling a bit thin#. The staff wasn't overly friendly but not out right rude either. Be prepared to visit the front desk to have your card reactivated #I had to go twice once because it was next to my cell phone in my purse and evidently deactivated the second time I have no idea why it deactivated because it was in my back pocket next to nothing but fabric#. I didn't eat there so I don't know how good the food is. parking garage gross #as well as getting to it) but it did look like they were working on it.
October 27, 2012
Rated 2.0 out of 5.0 by Oxley Nice room but not relaxing.
When we got to the hotel the staff was very pleasant and the room was nice and clean. Unfortunately, there was a wedding reception taking place the same night we stayed. The noise from the reception was ridiculous. We stayed on the 8th floor and the wedding reception took place on the 10th floor. My wife and I could clearly hear the music and ceiling shook from the wedding guests dancing. This happened until 12 am. My friend and his wife also spent the night on the 6th floor and they had the same complaint.
While the room was nice, the noise was unbearable and I would not recommend staying there, especially on the weekend.
October 26, 2012
Rated 1.0 out of 5.0 by kew520 Uncomfortable temperature
As I approached the front desk for check-in I overheard other customers talking with hotel staff about the temperature (too hot) in their rooms. I heard staff members explain the cooling system was in "neutral" and offered guests use of fans. I thought "this can't be good". Sure enough my room on an upper floor was warm but I was tired from a day's travel and eventually fell asleep.
When I awoke in the morning the room was even more stuffy than when I arrived the previous night. After I took a shower and got myself ready for the day I couldn't cool down because the room was so hot. Here I am putting on a shirt and tie preparing for a business presentation and I'm sweating because a cooling system was in "neutral"!
Very uncomfortable start to my day and I couldn't get out of the hotel fast enough that morning to get into some cooler, and fresher, air.
I understand maintenance has to be done on properties but I'm thinking I should have received some prior notification so I could make a choice about whether I wanted to stay at this location. Even as I went through the check-in process the front desk staff made no mention of the cooling system issues. Very disappointing overall experience. Holiday Inn has higher expectations, or should have higher expectations.
Rest of the hotel may have been at a five-star level but the heating/cooling situation took my focus.
October 22, 2012
Rated 4.0 out of 5.0 by ste55 Strongly recommend
I was in Des Moines for business for the weekend. The the check-in was quick and welcoming. The room was comfortable. The bed was great! The breakfast staff was very friendly. Parking is free and easy.
October 20, 2012
Rated 5.0 out of 5.0 by Litan81 Best Stay Yet!
We stay at this hotel at least twice a month. During our stay we are always pleased with the level of service given to us. Checking in is always fast and easy and the staff are very helpful.
The evening staff that is usually there when we arrive are very friendly. The manager, Tramaine, goes above and beyond with his level of customer service. He has always been able to accomodate us and make us comfortable, even on a few occasions when we forgot to make reservations and the hotel was extremely full. We have never had a negative experience at this hotel and it is by far our favorite place to stay in the Des Moines metro area. It beats hotels that charge three times as much in terms of ambiance, comfort, staff courtesy and location.
Thank you for continuing to provide us with an excellent experience!
October 12, 2012
Rated 4.0 out of 5.0 by NEQuilter Super service
We were in Des Moines for the AQS Quilt Convention. The hotel is very convenient to the convention center and an easy walk in beautiful weather. We made use of the free shuttle back and forth to the convention center and to some great local restaurants. The hotel added drivers when the demand was too much for one van. The shuttle drivers were so friendly and accommodating, they made the trips more enjoyable.
October 11, 2012