Rated 4.0 out of 5 by 480
Rated 3.0 out of 5.0 by Fordys54 Nice Living areas, Nice Staff
Staff was very courteous and the bar and lounge were nice. You could tell the hotel had been updated, but some areas were lacking. The bathrooms were small and cramped by the toilet and shower. It was hard to find a light switch over the sink. Living areas were nice, but they fell short on the bathrooms, updates didn't make it to these areas.
Liked the overall look of the hotel, just needed a little more.
February 9, 2016
Rated 5.0 out of 5.0 by Carnie Friend Great service and good room
The Holiday Inn Des Moines Dtwn--Mercy Area has improved since my last stay. The staff was extremely friendly and helpful, taking time for all guests and being sure to try to accommodate the many requests. The room was good with reliable internet service. I stayed in a Junior Suite, which was great for a longer stay. I had lots of room and didn't have the traditional hotel look. The hotel does have a restaurant with ok food. Not something to write home about but, if you didn't want to leave the hotel, it was there and most things were reasonably priced. I would eat there again, but, as I stated, it was good food but not necessarily great food. The bathroom was clean, but for the size and condition of the main part of the room, it was small, hard to manuever, and dated.
February 6, 2016
Rated 5.0 out of 5.0 by Moscato Great Friendly Service
From the time of arrival to departure, this facility has an excellent track record of service and accomodations. I stay here frequently and have always been completely satisfied.
February 5, 2016