Rated 3.7 out of 5 by 127
Rated 3.0 out of 5.0 by pgrommet Nice place, request a room thats not adjacent to a conference room though
We booked a room here the day before a 7:30AM hospital check-in time, because we live 60 miles away from DesMoines. Unfortunately our room was on the 10th floor next to a conference room that was being used for a late night celebration. We called the front desk about the loud noise and they told us that the party would be done by 11:00PM. After two additional calls to the front desk the noise subsided to a dull roar after 2:00 AM the next morning.
February 28, 2014
Rated 5.0 out of 5.0 by Hollowpoint Cold Texan blessed by an Angel
I was headed towards Des Moines, Iowa from a funeral in Galesburg, IL., when it started to snow and cause hazardous road conditions. After driving around Des Moines for a period of time, I was guided into the Holiday Inn by very friendly store clerk. I walked into a very crowded lobby and bar area. I approached the front desk, spoke with Candice and inquired about a room. Candice informed me that all the rooms were reserved for a convention and my heart sank. This Texan did not wanna drive on the slippery roads of Iowa. She did, however say that she would check with her manager. Due to my situation I was afforded a room.. God bless you Candice and your manager. Your kindness defines the quality of training and respect you offer your guests with reservations and in my case, those without. Thank you ever so much for your helping hand..
February 26, 2014
Rated 4.0 out of 5.0 by Jimmy C Good guest service
I had seen mixed reviews on travel sites, so came in with some concerns. However, my experience was very good. I used the shuttle three times, including a pick-up from DSM airport. Each time the driver was very courteous and the wait was minimal. The front desk staff was always nice in person and on the phone. The room was clean. I was 2 doors down from the elevator, so I was able to hear the foot traffic as there was a state wrestling and cheerleading tournament that weekend, but the noise was no more than in any other hotel and certainly did not disturb my sleep. The location, with the courtesy shuttle, was very convenient to Drake, downtown eating and drinking establishments, and the state capital. I was a little surprised Des Moines hotels were as expensive as they were, but thought this was a decent value compared to other hotels in the city. On the whole, I had a very good experience and would certainly stay at this location in the future.
February 25, 2014