Rated 4.0 out of 5 by 69
Rated 5.0 out of 5.0 by Rick1982 Great Stay in Detroit Lakes
My wife and I have stayed at this location 3 times now and we intend to come back more. We love sitting on the deck and having a cocktail with the lake setting after a long day of traveling. The only con is the IHG rewards club recognition, I've received an upgrade once and that was midwinter when every time we stay it's midweek when the hotel is empty. Overall the great location will keep us coming back.
July 18, 2014
Rated 5.0 out of 5.0 by T bone capone Awesome view and excellent service throughout
will be back again, Awesome view and excellent service throughout
July 17, 2014
Rated 5.0 out of 5.0 by hoosier154 Awesome place to get away from it all!
This place has it all! If your looking for a place to kick back this is it. Staff is incredible! Very clean. Feel right at home. Had the lake side veiw, great! I'm hooked, can't wait to go back SOON!
July 16, 2014
Rated 5.0 out of 5.0 by aek13 Stay
All was good. We really enjoy the lakes area and your hotel was a nice place to stay. There was entertainment all day long.
July 11, 2014
Rated 4.0 out of 5.0 by Fred9753 beach
the beach area was not raked and was weedy on the shoreline
July 9, 2014
Rated 3.0 out of 5.0 by CDNMike mixed review
This was a difficult hotel to categorize even after staying twice, so I will lay out teh pros and cons as I experienced during both stays
- Great location, beautiful views from the lake side, comfortable beds, great beach, holiday vibe, fun evening crowd in the lounge, lots of parking
- Front desk staff were not really friendly, and did not recognize us either time with water or points for status
- Service at the lounge was bad the first time we went there, and even worse the second time
- Hallways and room decor need to be updated as it as an "old hotel" feel to it, and even when it is clean it doesn't have that clean look newer proprties have
- It definetly felt like the staff were there to cater to the local boat crowd, and to be fair I am sure the "regulars" are the year round cash cow
In summary, I would stay here again in Detroit Lakes, but I would feel better about the high nightly rates if the Cons were fixed
July 2, 2014
Rated 4.0 out of 5.0 by JoBa59 Great property
Wonderful balcony rooms. Ordered French toast for room service breakfasts - 3 orders. Dining room was busy so room service called us back when time to take an order. Said it would be delivered in 15-20 minutes; actually took 45. No syrup with breakfast. We called down to order syrup- called us back 20 minutes later to ask if we still wanted syrup. Too late- all was cold. If you can't do a service well - don't offer it if it is not staffed. Beach Bar food and beverage - servers were super nice but were Understaffed!!!!!! Wait time was unreasonable. Overall super great beds and wonderful staff.
June 25, 2014
Rated 1.0 out of 5.0 by SIG0524 Nightmare weekemd
First we were told that if we changed plans there was a "no refund policy" we would be charged for the night. Not that we had plans to cancel the reservation, it was very rudely presented to us.
We arrived to find out the AC in the room did not work properly. We mentioned it to the front desk and we were told "we are so sorry about that" no one was sent to fix it, nor did they make a effort to fix the situation.
The Ice House Restaurant is a joke, they are so under staffed and the hostess they have is clue less. The restaurant spills over in the to lounge so there is plenty of seating. We waited for 15 min and no one looked at us. The hostess took a good 5 min's to find a table for the folk in line before us.
Really disappointed with this facility, and further disappointed that HI would allow this to go on.
June 25, 2014