Rated 3.8 out of 5 by 39
Rated 5.0 out of 5.0 by Jtiwin Great Service and location
We stayed at the Holiday Inn on Saturday November 23rd and found the staff to be very friendly and helpful. We stopped into the lounge and met the new wine manager who was very professional and helpful. Our waitress was excellent and fun to be around. I will recommend this Holiday Inn to all of our friends and relatives.
November 27, 2013
Rated 4.0 out of 5.0 by pokerpete Nice Hotel
This is a nice hotel good food and reasonable rooms. The staff is nice and so is the area.
November 19, 2013
Rated 3.0 out of 5.0 by DWE15 Wake up service non existant
I asked for a wake up call and did not receive one. I had a very important class I was there for. I stayed there because of the continuing education held at your hotel. It is very important that I attend the class as I was late to my class and just about missed my class and would of had to retake it in Minneapolis, and spend a lot more money going to another class. This is absolutely unacceptable service. I rely on your hotel to provide me the service and it was non existant. I called the front desk as I woke up at 6AM and asked for a 7am wake up call an hour later, the front desk lady said no problem. I woke up late and I am extremely upset and was treated terrible by this standard. I rated everything else top notch but this makes me wonder if I should stay at your facility ever again. I cannot afford to miss important meetings and if your facility is unreliable I maybe should take my business elsewhere. Please take care of this matter
November 17, 2013
Rated 5.0 out of 5.0 by Lakelife Comfortable, great customer service, quiet, and good food
My husband and I have made the trip to Detroit Lakes several times and each time we have stayed at the Holiday Inn. Wouldn't stay any other place. The staff is wonderful, beds comfy, rooms clean with a nice view and food is very good.
Very Satisfied Customer.
November 13, 2013
Rated 5.0 out of 5.0 by Tim1952 Comfortable bed and Great service.
The king size bed was very comfortable and the room was clean. All I needed was there. Room was quiet.
November 4, 2013
Rated 1.0 out of 5.0 by dlhlw Bad choice!
We stayed at this hotel when we attended a wedding in DL. I booked the room more than a month in advance. The night before the event we looked at the holiday inn website and there were nicer rooms at a lower price than what I had paid. I called and they said they couldn't switch our room. We got there and the room was off the pool which turned out to be very noisy. Lots of kids screaming and alarms going off. We called to see if we could move and the only option was right by the railroad tracks and they said trains ran all night. They would not upgrade our room. The room was clean but very dingy. Not at all up to what I expect at a holiday inn and not at any rural hotel for $130+. Will reconsider booking at any Holiday Inns in future. We should have stayed at the Best Western nearby. Other wedding guests stayed there and had a good experience.
October 9, 2013
Rated 4.0 out of 5.0 by Johm5843 Room and resturant
We have stayed 4 nights each October at this HI the last 3 years. The food and service in the resturant is well above what is expected and during our stay we ate all meals there. The one negative is the maid service is the bare minimum. The guest rooms are also a little dated and could use a refresh.
October 9, 2013
Rated 3.0 out of 5.0 by Pauletty Disappointed
The rooms are always nice, but I have come to expect more from HI Express and the room was 'nice' but sorry, for the price paid the value was not there. I was in a room with NO view of anything but a wall, over a walkway to the pool..........noisy, and with a gathering going on downstairs I could have joined in and had much more fun than trying to catch much needed sleep. Although on the right side of the coin, the food smelled delicious!!
September 25, 2013