Rated 4.6 out of 5 by 65
Rated 5.0 out of 5.0 by Napcarol2 Friendly and wonderfful staff
We were on the freeway side wonderful view of the mountains, but a little bit noisy. We switched across the hallway without any hassle. Room is clean will definitely stay again.
December 3, 2013
Rated 5.0 out of 5.0 by CJ1113 Outdated facilities but fantastic staff
The front desk at the Diamond Bar Holiday Inn accommodated all our requests. An early check-in request. A room facing the parking lot (on a previous stay, a room facing the highway was a bit noisy).
The room and bathroom were clean. The way the towels were folded added a touch of detail that we have not encountered in any other Holiday Inns. The showers were a bit dated, but there water temperature control was good, and there was plenty of water pressure.
Two little mishaps. A few hours after check-in, I went down to ask for a late checkout (from noon to 2pm). The front desk jotted down my room number and said it wouldn't be an issue. The following morning however, housekeeping knocked on the door at noon. We told them that we asked for a late checkout and they accepted it without any further questions, but it seemed that the info was not properly relayed the 1st time.
The hotel also has laundry facilities for guest use. Two washing machines and a dryer, $2 each. This particular issue was for the left washing machine (since we only used one). The time left first displayed when the machine started was extended by about 15 minutes when I went back down. This is typically a sign that there is a problem with the drainage (My parents run a laundromat), and sure enough, when the wash cycle ended, the clothes were so water logged that i could wring out a significant amount of water out of them. This of course meant that there was no way that the 45 minute dry cycle would be sufficient. All in all, it took three entire dry cycles for everything to dry. The hotel should really check for any obstructions in the washer's draining system.
This hotel has definitely become our go-to for Diamond Bar, when we visit friends and family.
November 28, 2013
Rated 4.0 out of 5.0 by Western Quick check in
Check in very quick. Front desk staff was friendly .
Room is clean. Great location .
November 21, 2013
Rated 4.0 out of 5.0 by sweetlou Great location and reasonable price.
This Holiday Inn is one of the nicer ones that I have stayed with. The outdoor pool & hot tub were very enjoyable.
November 18, 2013
Rated 5.0 out of 5.0 by Susan1741 Comfortable bed, nice amenities and clean.
You will find all the comforts of a higher class hotel at this Diamond Bar Holdiday Inn. Bed is comfy. People are attentive and nice. The breakfast is adequate. But if you're coming in after a long day expecting to relax to a meal in the restaurant, do yourself a favor and pick up something before you check in.
October 27, 2013
Rated 4.0 out of 5.0 by ECroft Once Upon a Time...
I stayed at the Diamond Bar location for Business. It was a little out of my way, but had some of the better reviews and pricing for IHG hotels in the area. Staying any closer to Anaheim and you start to feel the increase in price and decrease in service due to the Disney/Knotts resort effect. This hotel has all of the semblance of a one time world class businessman's hotel, complete with its own restaurant and executive level suites. I stayed on three different floors, including the executive level and I did not see a difference between the rooms. The staff are friendly and the amenities are great. As a platinum member I received a free breakfast and drink coupons. The restaurant is small, but the staff and food are surprisingly good.
The staff are aware that the freeway adjacent rooms are loud and they will work with you to move you if they can to a quieter room. The only other down side to this location is that it seems to be a tour group destination and consequently you will arrive to a foyer full of tourists clogging the way to the elevators. The staff are aware of this and help the business-centric visitors by showing them alternative routes to their floors to avoid the throng of tired bus excursionists.
While I am always tempted to look for a hotel closer to my clients, I keep coming back to Diamond Bar and I hope to again soon.
October 1, 2013
Rated 4.0 out of 5.0 by NorthCal Good accommodations
The hotel staff were very nice and accommodating. They have a great continental breakfast. We were in a hurry so the staff even gave us to go boxes. Word of caution, ask for a room facing the parking lot. I'm not a light sleeper but had trouble the first night due to the interstate noise.
September 29, 2013
Rated 5.0 out of 5.0 by bisbeepuma Excellent Service
We have stayed in many luxury resorts as well as middle of the stream hotels, and yours was one of the best! The beds were extremely comfortable, the room was very nice and the service was excellent. We would definitly recommend this hotel!
September 25, 2013