Rated 4.5 out of 5 by 124
Rated 2.0 out of 5.0 by WhiteRabbit Wrongfully Charged
Charged for allegedly smoking in the room. Tried to figure out what the issue was with management, but was completely shut down. I supposed to just "believe" that housekeeping assumed smoke smell was coming from my room? Give me a break.
Nice hotel, but staff will make fallacious claims just to charge you more money.
I would pass on this property.
August 8, 2014
Rated 5.0 out of 5.0 by CJ2653 Great Dining and Rooms
Excellent room and enjoy the restaurant and lounge in the evenings.
August 7, 2014
Rated 5.0 out of 5.0 by Fastone990 Thank you very much!
My daughter and I stayed here for 2 nights and enjoyed this hotel very much. I travel for a living and almost always use IHG properties. This is one property I would stay at again. Thanks to Vanessa and Yenesia for helping us out on arrival. I cannot express how much it added to our weekend. Keep up the great work!
August 6, 2014
Rated 5.0 out of 5.0 by aJiNaL Holiday Inn DB
Good place to stay. Quiet. 3/4 of my family members could not access wireless due to band width restriction (maximum users limit met). Which is good, so I can have conversation with them. Not good because I was in need of using the wifi for communication (email, etc).
All in all pleasant stay. Great staff. $2.50 for cup noodle was way overpriced. But at 2 am, what can you do? :)
July 31, 2014
Rated 5.0 out of 5.0 by w1jim Great location
This facility was perfect for my needs.
I stay at Holiday Inn Expresses quiet frequently and frankly am getting bored with the same breakfest choices. Time to change that up a bit!
July 29, 2014
Rated 5.0 out of 5.0 by Zuma88 Good Hotel Choice
The hotel was conveniently located for me. Comfortable and mostly quiet room. Only minor objection was that the drains were a little slow. Friendly and professional staff. Very clean property with a large parking lot.
July 22, 2014
Rated 5.0 out of 5.0 by Anon574 Great Staff at This Hotel
The employees is this hotel warrant return trips for sure. Great Service!
July 21, 2014
Rated 5.0 out of 5.0 by RachelCChicago Great Restaurant
The restaurant was amazing because the chef was so accommodating and I am a snobby traveler. I stay in 5 star hotels and this was so easy and the food was great. The only thing that would have made it better would have been a great fitness center. I went to 24 hour fitness 10 minutes away with my car.
July 15, 2014
Rated 4.0 out of 5.0 by cbk14 Amidst Minor Issues, the HI Diamond Bar continues to be a favorite.
On day of arrival we tried to check in early but our room was not ready until 3pm. Room 512 could use some attention. Although it was clean, the furniture was marred, a wall hanging was missing, the door jambs in the bathroom are rusty and the sink had stains. There are very limited TV channels. I was not acknowledged as a rewards member, and when I mentioned it I immediately received an apology and offered either 300 reward points or a goody bag. I took the points, but they still have not been posted to my account. I ate in the dining room twice and both times the food was very good. Juan was a great bartender/server. The beds were very comfortable and offered us a great night's sleep every evening. Despite some minor issues this time with this hotel, we love it. We feel comfortable and safe there. The location is great, lots of stores and restaurants are nearby. Calvary Chapel Golden Springs literally next door. This hotel continues to be our favorite! Can't wait until next year!
July 14, 2014
Rated 5.0 out of 5.0 by Jetmanlsl 环境优美安静，酒店干净舒适，服务到位
July 10, 2014
Rated 5.0 out of 5.0 by SSGLUU Great room at very reasonable price
This is third times staying here and enjoyed great services all the times. Close to hwy and many eatery.
July 9, 2014
Rated 4.0 out of 5.0 by buckeye business Great staff and clean room
All of the staff I spoke to were friendly and went out of their way. The breakfast/evening bartender staff were great and offered good choices.
The room was on the hill side and very quiet.
July 6, 2014
Rated 5.0 out of 5.0 by Hitek Relax and Feel Pampered
Great stay. Staff was very attentive and friendly. Amenities and facilities allowed for a relaxing time.
June 27, 2014
Rated 5.0 out of 5.0 by TravelerfromMN Clean hotel with comfortable beds!
Staff was very friendly and attentive. Hotels were clean, a little dated but still decent. Beds were very comfortable. I would recommend
June 27, 2014
Rated 5.0 out of 5.0 by Edward65 Great Stay
Clean rooms. Friendly staff. good food. The beds are very comfortable. Had a very quiet and restful stay.
June 25, 2014
Rated 5.0 out of 5.0 by Earle 9275 Excellent Staff
Every staff member was exceptionally polite and helpful.
June 19, 2014
Rated 3.0 out of 5.0 by dannyhsu weekend in diamond bar
Hotel needs to be refreshed with modern decor... lobby looks good, hotel is back in the 80s feel.
June 18, 2014
Rated 4.0 out of 5.0 by Snugs Would stay here again
This is a nice, clean hotel. It was modern, comfortable beds. The staff was mostly fantastic. My main complaints was that they did not have complimentary breakfast. It should be standard. Also the bathroom lighting was terrible, if we turned it off it would take about 1/2 hour to fully light the bathroom. Also the fitness room lacked equipment, for a hotel this big there was only ONE treadmill.
June 18, 2014
Rated 3.0 out of 5.0 by TopCat3 Lost toy
I have traveled all over the world and have always preferred IHG hotels because of the consistency in service; however, I am disappointed this time. My daughter lost her stuffed unicorn during our stay. I have contacted customer service and asked that they check the lost and found box and get back to me with a yes or no if they have found the toy. It seems nobody would take the trouble to go through the lost-and-found box and get back to me with an answer.
June 15, 2014
Rated 4.0 out of 5.0 by IrWa48 Zwischenstop
Wir haben im Holiday Inn Diamond Bar auf dem Weg zum Pmonoa Car Swap Meet übernachtet. Der Aufenthalt war angenehm; wir hatten ein Zimmer zum Parkplatz, was sicherlich wesentlich ruhiger als nach vorn zur Interstate war.
June 10, 2014
Rated 5.0 out of 5.0 by irissd Great customer service
Front desk has great customer service; staff are very friendly.
May 31, 2014
Rated 3.0 out of 5.0 by young82 Service is downgraded
It used to be one of my favourite hotel. However now they not even can provide me a quiet room after several requests.
May 22, 2014
Rated 5.0 out of 5.0 by Larry Ja None Better...
Been there many times and will return again...
May 3, 2014
Rated 4.0 out of 5.0 by someone001 a decent place to crash
Nice facility, clean room, and friendly staff. Convenient location. Only improvement is the fruit selection (no selection, just banana) in breakfast buffet.
April 30, 2014
Rated 5.0 out of 5.0 by hdlilmac comfortable bed and very clean room new carpet
We really like the location for family visits. Seems that room we stayed in was remodeled. Looked like new carpet and very clean bathroom and a very refreshing shower. We will stay again.
April 24, 2014
Rated 1.0 out of 5.0 by Ric10 stench
smell and service not what I expect from a Holiday Inn!!!
April 23, 2014
Rated 4.0 out of 5.0 by Mema2014 Perfect Location
We recently needed to be near family for medical reasons and this location suited our needs perfectly. We stayed for 4 nights and were very comfortable. The restaurant staff was friendly every morning and the food we ate for lunch and dinner was delicious and a very good value. One individual stood out and that was Amparo in housecleaning. She was a smiling face every morning and even when we didn't need our room cleaned she made sure we had plenty of supplies such as towels, toiletries, water and that she took away any trash and made sure we were happy. She was a delight!
April 20, 2014
Rated 5.0 out of 5.0 by Paulo66 Great Stop-over destination
Needed a stop-over en route to LA and this hotel proved to be perfect- comfortable room and a great night's sleep. Friendly, efficient staff and an on site bar/restaurant that was friendly and served good food. Holiday Inn at its best.
April 8, 2014
Rated 5.0 out of 5.0 by JJohnM20 Fantastic Holiday Inn!!
Great looking hotel. Great location (for me). Awesome view of the snow covered mountains. Near the freeway. Ample parking. Very, very clean, both the grounds and the room!! Bed was very comfortable. Room was very nice. Flat screen TV was very nice. Everybody was friendly, from maintenance to waitresses to front desk staff. For 5 nights, it was a great value. Breakfast was very good, dinner menu a little limited. Nice exercise room. Free internet with an 800 number for problems (and they were great). Totally enjoyed my stay here.
April 5, 2014
Rated 5.0 out of 5.0 by Traveling Trainer Quiet, relaxing and friendly service
I enjoyed staying at this hotel. It was very comfortable and relaxing and the employees were always friendly and smiling.
April 1, 2014