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Rated 4.2 out of 5 by 340 reviewers.
Rated 4.0 out of 5.0 by Pleasing Hotel On the whole a pleasant stay. The room furniture needed maintenance and the shower curtain had the usual musty smell to it. Apart from that the room was quiet, the bed comfortable and it was good to have a pillow choice. Although I had a very late, nearly midnight arrival, the staff went the extra mile with their helpfulness. I was there with my dog who was made to feel very welcome. October 8, 2015
Rated 3.0 out of 5.0 by Disappointed Bed uncomfortable. Water cold although water temperature improved after running tap for in excess of 15 minutes. Breakfast disappointed that it took a long time to replenish the buffet and there was only a little chopped apple remaining in the fruit salad throughout the time I was in the dining room. Overall, disappointed with this hotel and would not recommend. October 8, 2015
Rated 3.0 out of 5.0 by Good service, but strange building I have stayed in Holiday Inn before and expect the stay to be predictable in terms of service and comfort. I found the service very good in the hotel, responsive stuff, very helpful with getting me a taxi in a very busy time and at short notice. It was nice to be greeted with a complimentary box of chocolate in the room. The hotel was clean and the breakfast was very good with plenty to choose from, very tasty scrambled eggs and enough for my vegan daughter to choose from. However, the hotel building is the oddest I have ever been to. It looks like it was extended at a later stage or something, it's like a maze where you have yo go up and down to get to your room, there is no logic in room numbering and not enough signposting to rooms and lifts. Also the building and furnishings are very dated. Having said that the room was very spacious and clean, the bed was comfortable and TV was high definition with great picture quality. Unfortunately we could not use wi-fi, as though it was connected it just would not work, so we gave up. SO, overall good experience, but is not in the list of my favorite hotels. October 3, 2015
Rated 5.0 out of 5.0 by Good service and a comfortable stay. The food quality was good but a bit of extra heat for the pre cooked meals would help as some things were not quite hot, other than that all was very enjoyable. I have to say again all the staff I came into contact with were extremely polite helpful and friendly. Cheers October 1, 2015
Rated 5.0 out of 5.0 by Calm, relaxing stay Great staff, superb building, cracking breakfast and much enjoyed spa September 29, 2015
Rated 4.0 out of 5.0 by Looked great outside, but room a let down Hotel looked lovely from outside, the staff were welcoming and friendly but the room was a let down, double bed pushed into a corner, no plug sockets anywhere near the bed and the internet connection very unstable. September 28, 2015
Rated 5.0 out of 5.0 by Overall Pretty Good Not a bad place to stay, overall pretty good, don't stay in annex, main building much easier !! September 28, 2015
Rated 4.0 out of 5.0 by Good value for needs updating Good location as a break in a journey from Essex to Northumberland. Great value B September 23, 2015
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